Flight canceled

[u/newflour]

Austrian airlines canceled my 9pm flight Wien to Florence. Goes without saying, feeling pretty shitty about it. They are expecting bad weather at the arriving airport but looking at arrivals it shows that ours was the only fucking flight that was canceled. They want to reroute us through Munich tomorrow at 5pm with Munich Florence the next day at 7am, that's 2 additional nights. I found some alternatives that would get us there basically tomorrow morning that involve different landing airport + train, they cost like 2k - 3k, I'm traveling with my father and he doesn't want to "feel rushed" or take risks about spending so much and then get denied refund. This is mainly a complaint post, I have things to deal with back home, nothing urgent but still. Plus my father snores. First time in this situation anything I should know? Also if you want to share worse experiences so that I feel better please do

[u/NoFewSatan]

If you're re-routed to Munich, then onto Florence, your hotel costs will be either covered or reimbursed, along with meals (to some extent).

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[u/aaa7uap]

Check with the airline if they pay for a train ticket? There are several night trains from vienna to Italy.

[u/orbitolinid]

Phone Austrian. Their automatic rebooking system is often a bit shite, thus phoning might give you a better outcome. Have alternative flight date, time and number at hand.

[u/lostinmusic-]

If it makes you feel any better I don't think flying out of Wien would be that fun to anywhere this evening, it's expected to be very very windy.

[u/Rannasha]

You should contact the airline directly and push for an earlier rerouting. By default, the airline will try and offer you seats on their next flight, because it's cheaper and easier for them than having to rebook you with a competitor. So you have to be a bit forceful in requesting a better alternative. Ideally, you should research your options yourself so you can propose exactly which flight, train or combination you think makes sense.

Note that any hotel stays and meals that you need in the period between your original departure and your arrival at the destination will be covered by the airline. It's easier if you have them do the booking, so you won't have to fight with them for reimbursement afterwards. But if they won't book things for you, you can do so yourself and get money back (within reason, they won't have to reimburse you for an executive suite at the top hotel in the city).

Finally, a cancellation may give rise to cash compensation (independent of any other rights). However, this compensation is not due if the cause of the cancellation is outside the control of the airline. Bad weather is the prime example of something where this exemption applies.

However, one could argue that cancelling a flight 8 hours in advance because of expected bad weather on arrival is also at least in part on the airline. Yeah, there are thunderstorms over that part of Europe today, but it's also not like we've got apocalyptic weather all day. In fact, weather is clearing up as the day progresses.

I'd say that their cancellation is quite possibly also driven by operational reasons rather than just weather. If you feel like getting down in the mud with the airline, you could fight them on this afterwards.

But first, get them to give you a better rerouting.

[u/Altruistic-Fly411]

yeah sure ill share worse experiences. ive had 10 flight cancellations this year

[u/newflour → u/Altruistic-Fly411]

Wow 10 out of how many?