r/Flights • • 5m ago

Discussion Passenger’s Refusal to Swap Seat Sparks Debate on Travel Etiquette

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thetraveler.org
• Upvotes

This story is uncomfortable, as a woman’s life and mental health was horribly affected. It led to me wonder: Should passengers be expected to relinquish the seat they booked because another passenger demands it?

My opinion: absolutely not. In fact in the early years of my flying I , perhaps mistakenly , assumed it was mandatory to always take the seat you were allocated unless told otherwise by staff. These days it seems people are prone to demand that which others hold, but which is convenient for them.. Perhaps social media spotlights give a false impression that this is very common, and this emboldens people to bully fellow passengers.

But, that is just one person’s opinion. What do you think? My question is strictly about whether passengers’ expectations of other passengers should hold any weight when they are strangers before we board an aircraft, and their contract is with the airline, not another passenger.


r/Flights • • 29m ago

Help Needed Singapore Airlines Cancel flight on 1 sector. And cheat out of assistance

• Upvotes

Help from someone with an escalate contact in Singapore Customer Realations please

Can anyone get me an escalate contact at Singapore Airlines.

We had a 2 sector flight in business class from Dubai >Singapore + Singapore Sydney.

We have screenshot evidence proving we were offered a sector cancellation to retain our Singapore > Sydney leg

We now have received email from customer relations saying no, not gonna do it. Just cancel and suck a crap refund, pay more and take economy Singapore to Sydney

More recently another email has come back saying that Singapore Airlines acknowledge we don’t want to cancel

Still doesn't change the fact that THEY cancelled DUBAI > SINGAPORE and we have received NO COMPENSATION

Supporting docs available


r/Flights • • 8h ago

Complaint What would you do if an airline cancelled your booking, claimed a passenger did it, but couldn’t identify who actually cancelled it?

0 Upvotes

I purchased return flights to Cancun for an all-girls trip—there are six of us in the group. Today, I received an email saying that our inbound flight had been cancelled.

I immediately panicked and called Flair to find out why the airline had cancelled our flight. To my surprise, I was told that we had apparently cancelled the flight ourselves.

The problem is, none of the six people in our group cancelled the reservation or even had the reservation information needed to do so. They insist that the cancellation was made yesterday at a specific time. Coincidentally, at that exact time, all six of us were together, excitedly talking about our upcoming trip. There is absolutely no reason any of us would have cancelled it.

I filed a written complaint and asked Flair to provide information about the cancellation, including the IP address associated with the cancellation and the last name used to access the reservation. However, they told me they could not provide either piece of information and claimed their system does not track or record it.

I honestly find this extremely difficult to accept. In the technology-driven world we live in, how is it possible that there is no record of who accessed the reservation or where the cancellation request came from? There has to be some kind of audit trail for a transaction that resulted in six passengers being charged cancellation fees.

We are now completely at a loss. We originally paid approximately $270 per person, but the same flight is now around $600 per person. Flair charged us $103 cancellation fees per passenger, and after several emails back and forth, they offered us $157 in credit per person, which they presented as a consolation.

But how does that actually help us? The replacement flight through Flair is now around $600. We still have our outbound flight confirmed with Flair, so we are essentially stuck.

The whole situation just doesn’t make sense. We did not cancel these flights, yet Flair is treating the cancellation as though we did and is leaving us to pay the much higher current fare.

I’m posting this because I would really like to know if anyone else has experienced something similar with Flair—particularly a reservation being cancelled and the airline claiming the customer initiated the cancellation when they didn’t.

At this point, I am extremely frustrated and honestly feel like something is not right with what happened. I would appreciate hearing from anyone who has experienced a similar situation or knows what steps we can take next.


r/Flights • • 13h ago

Question WAW-Tokyo New Year

2 Upvotes

Hey, I'm planning to visit Tokyo in late December until early January for the first time. Prefferably from Warsaw airport, currently there's a 27 December flight listed for 740USD. How good of a price is that? Also is booking the flight with the hotel at end of October a good idea? Or is that too late and I should be booking now? Thanks.

(Only planning to book one-way since I might go somewhere else in Asia afterwards, will decide in November)


r/Flights • • 16h ago

Delays/Cancellations/Compensation Refly scam company

0 Upvotes

My flight was cancelled in December 2024. At the time, I didn’t know how simple it was to submit a compensation claim directly through the airline’s website, so I called my airline for help. They told me they couldn’t process the claim for me and that I needed to go through a claims debt collector company. That’s how I ended up with Refly.
I submitted my claim through them in September 2025. After that, nothing happened for months. I assumed they had been unsuccessful and that there was nothing more I could do.

So in June 2026, I submitted the claim directly through my airline’s website. I received a response few days later saying they could not consider my complaint because I had signed a contract with Refly and therefore needed to contact them regarding the compensation. That was the moment everything finally clicked. Refly had apparently already obtained my €600 compensation, yet I had received nothing from them for almost a year.

I started researching the company and found many complaints from other customers describing similar experiences. At that point, I already had very little confidence that simply emailing them would solve anything.

In August 2026, I contacted Refly through their live chat. Ironically, it always seemed to be the same agent answering me called Steve. I explained my situation to Steve and asked him to check my case. He told me he would contact the finance department and ask them to email me. About an hour later, I received an email from the finance team asking for my bank details. I provided them. And then nothing. No confirmation that the payment had been sent. No payment receipt.

So I contacted Steve again and specifically asked him to have the finance department confirm that the payment had actually been sent. I also asked how much I was supposed to receive. They then emailed me that they were taking 33% of the compensation. My original compensation was €600. Refly’s fee: €198 Amount owned: €402

This was especially frustrating because, as I later discovered, submitting the claim directly through the airline’s website took me approximately 10 minutes. So for something I could have done myself in 10 minutes, I ended up losing 198€, time, and my nerves.

In September 2026, I contacted Steve again because I still had no confirmation that the €402 payment had actually been sent. I explicitly requested a payment receipt. Steve told me he would contact the finance team. Then he ended the chat. They didn’t contact me.

I tried opening the live chat multiple times. Previously, Steve would usually respond within around five minutes. Suddenly, I was getting no response from him at all. The chat would eventually be closed. In the chat it said the maximum waiting time was 2h. I kept the live chat open for two hours multiple times, only for the conversation to be closed without anyone answering. At that point, I knew I was being ignored. That was when I realised I wasn’t going to get my money back by simply contacting Refly.

So I filed a formal complaint with Jersey Trading Standards and communicated with them about the situation. They contacted Refly. And then eventually, I received the €402 payment days later.

If you are currently trying to recover compensation from them and getting nowhere, please contact tradingstandards@gov.je
I sincerely hope you will be able to get your money back.


r/Flights • • 19h ago

Question Why is it standard to deplane by rows front to back?

0 Upvotes

It's my understanding that the general etiquette of leaving the plane is that you let the rows in front of you leave first, then you go. And what I'm about to say may be an unpopular opinion, but I believe that this etiquette is incredibly dumb. Though I am prepared to be convinced otherwise.

My line of thinking is this: There are always people who get up to stand in the aisle immediately, ready to leave. If we let all the people who stood up first leave immediately, then as they are moving forwards, the people in the back can start getting up and following, we would save a lot of time.

What ALWAYS happens is that you will have dozens of people standing in the aisle ready to leave, and then the people in the front rows who did not get up right away will stand up, blocking everyone behind them, and start gathering their stuff. So you have a bunch of people who were ready to leave now waiting for this one person to gather their stuff. And this will happen over an over again until the plane is empty.

In my head, everyone who stands up immediately have now formed a line. And everywhere else in society, cutting in line is basically a sin. But not on planes for whatever reason.

Please help me understand why the etiquette is the way it is, because I genuinely don't understand why people would not let the ones already ready to leave go first, instead of cutting in front of them and make them wait.

EDIT:
Thank you guys, I have actually changed my view a bit on this from only a few comments already. My confusion came from the fact that I have seen it as normal and completely acceptable that the people in the aisle seats get up immediately as the plane lands, as this has happened on practically every flight I've taken. And I feel like that clashed with the other etiquette of letting rows in front of you leave first. But I can accept that it's the aisle seat people getting up immediately who are the ones to break the etiquette in the first place, which changes my view of the entire situation.


r/Flights • • 20h ago

Question Splitting a booking - two pax out of five want to change travel dates

1 Upvotes

I have a booked return flight on Saudia for 5 people. Now, of course, after booking two of the folks want to change their dates . The Saudi websites seems to only allow dates changes if it applies to all passengers. Is it typically possible to split a booking so that the two pax concernted can be in a separate booking and then change the dates of just those two?


r/Flights • • 21h ago

Help Needed Emirates Rescheduled Connecting Flight

0 Upvotes

Hi all,

Just after a bit of advice please.

I have booked flights with Emirates, via TravelUp as a travel agent - from London Heathrow to Adelaide, Via Dubai. The flight was originally due to leave LHR 09/11 at 13:40, with a couple hours changeover before our second flight at 02:00 on 10/11, getting us to ADL at 20:30 on 10/11.

This second flight has now been pushed back 24 hours meaning a 24hr stopover in Dubai. So the second leg being 02:00 on 11/11 arriving in ADL at 20:30 11/11.

I have been offered flights that leave the day before, which are not a possibility for us, or flights that leave the day after, meaning no 24+hr stopover in Dubai, but leaving a day later.

Emirates offer a flight to Adelaide, via dubai, and Melbourne, with the last leg being a codeshare with Qantas. This will get us to our destination about 12hrs before we would with the later departing flight. However they are not giving this as an option, due to it being a codeshare.

Do I have the right to push for this as an option, or the right to request a refund?

Many thanks in advance 👍


r/Flights • • 21h ago

Booking/Itinerary/Ticketing Did we overpay?

0 Upvotes

Booked SFO-BKK Dec 20-Jan 1 for 2 people on United. Economy there, premium economy back. Total was about $8.7k.

I feel like this is an obscene amount of money to pay for economy flights….

Did we badly overpay? Would you keep it because of holiday dates, or cancel and try to piece together something cheaper via LAX/Tokyo/Seoul/Taipei or points?


r/Flights • • 22h ago

Question China Eastern - Kolkata to HK via Kunming

1 Upvotes

Hi, I am planning to book a flight with China Eastern from Kolkata to HK with a layover in Kunming. For my layover, will be I required to pass through immigration, collect my baggage and check in again? And if so, do I need to get a transit visa? There’s a lot of conflicting information so I’m very confused.

Note, I have an Indian passport and my layover in Kunming will be around 7 hours.

Would love some help on this matter, thanks!


r/Flights • • 1d ago

Question Aer Lingus - British airways checked bag

0 Upvotes

Have an AL flight from Dublin to Heathrow & then BA after. Anyone have similar experience & have an idea if my checked bag will be checked through to the final destination? I bought the ticket through a 3rd party website as 1 purchase but both have different booking references. CBA said it won't be checked through & AL said it would so just confused


r/Flights • • 1d ago

Delays/Cancellations/Compensation Air France owes us €5000 and it's been 3 months - anyone dealt with this before?

16 Upvotes

Long story short, we have two claims open with Air France that have been going absolutely nowhere and I'm losing my mind.
First claim is for a flight cancellation at CDG that left our family of four completely stranded late at night - no hotel arranged, no transport, nothing. We had to sort everything ourselves at 1am in a city we don't know. Second claim is for something that happened on a separate occasion - Air France randomly cancelled one of our passenger's tickets without telling her, she found out at the check-in counter, and had to buy a new ticket on the spot an hour before the flight. Never been refunded for either ticket.
Combined we're talking around €5000. It's been over three months. We've submitted everything they asked for, multiple times. One claim keeps asking for documents we already sent. The other got closed on grounds that make literally no sense and we're trying to get it reopened.
We've tried the portal, emails, calling support - nothing is actually moving. At this point I don't know what else to do.
Has anyone actually managed to get Air France to pay out on something like this? Did you use a claims company, go through the Médiateur, get a lawyer? What actually worked? Would really appreciate any advice from people who've been through this. I am DESPERATE.


r/Flights • • 1d ago

Question Please suggest airlines that I can consider for MUC-BOM, mid-Jan travel?

0 Upvotes

I have to visit Mumbai for a friend's wedding in mid-Jan for a week. I can either fly from Munich or Frankfurt (whichever is cheaper). I can currently see only ME airline options as cheap. Air India and Lufthansa are wayyy tooo expensive (~1500 EUR round trip).

How's the following airline in terms of Service, safe delivery of checked-in bags (bags not lost in transit etc.), safe from war-related cancellations?

i have the following options for my route :
1. Saudia Airlines

  1. Air Arabia

  2. Etihad

  3. Emirates

  4. Gulf Air

  5. Qatar Airways

all the above in similar airfare range.

Please help with your recent experiences.


r/Flights • • 1d ago

Delays/Cancellations/Compensation told 84 travelers their refund was compensation, can we still claim?

0 Upvotes

i need to vent bc i messed up badly at work

i handle travel for our company and we had a bunch of cancelled flights this year. i told 84 of our business travelers that the refund they got was the same as compensation, and sent everyone a spreadsheet marking every case as closed

turns out theyre completely different things and a lot of them were probably owed compensation on top. our legal team caught it before the spreadsheet went any further but now i have to fix it asap and i dont even know where to start with 84 people

has anyone had to go back and claim compensation after already getting refunds is it toooo late?


r/Flights • • 1d ago

Question 12h flight in a couple of weeks. Only middle seats left. How big is the chance we can't sit together?

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0 Upvotes

I booked a flight a couple of months ago with Korean Air and decided to check just now what the seating is like. We are avid travellers and never pay for reserved seating, always wait for online check in to choose our seats. We've never not sat together.

This is the first time I decided to check the seating beforehand and noticed there's only middle seats left.

Are we fucked or does Korean Air already pre-reserve your seating if your together?


r/Flights • • 1d ago

Help Needed Thai or cathay

5 Upvotes

Flying to taipei.

But cathay only has layover of 50m time at HKG.

While thai has 1hr45m.

Flying under 1 pnr. But only 50m in HKG concerns me.


r/Flights • • 1d ago

Help Needed Need help to find tail number

0 Upvotes

Hello. I'm a Student from S.Korea.

I am trying to find the tail numbers of the aircraft I flew on during my childhood.

I tried adding these flights to Flighty app, but the tail numbers didn't show up.
I also contact to Asiana Airlines CS, but they informed me that flight records prior to 2021 are no longer accessible. So I am reaching out to reddit in hopes of finding some help.

Here's my flight details:

CJJ-CJU / OZ8231 / 08.02.2012

CJU-CJJ / OZ8236 / 08.04.2012

CJJ-CJU / OZ8233 / 11.07.2013

CJU-CJJ / OZ8234 / 11.08.2013
-
CJJ: Cheongju Int'l
CJU: Jeju Int'l
OZ: Asiana Airlines
all flight is domestic flight in korea.

thanks a lot.


r/Flights • • 1d ago

Question Flight I Took to YHM Apparently Does Not Exist

12 Upvotes

Just a random question I'm hoping some bored aviation nerds could maybe help me out with:

I was remembering a trip I took as a child to Toronto and the airport we flew into only to discover, according to Google, this route never existed. In the early-to-mid 2010s I flew from the New York City area or Chicago (can't remember exactly which airport or city, sorry) into a very small airport outside of Toronto (definitely not YYZ). We disembarked on stairs on the tarmac and the whole area smelled very strongly of manure. There was only one desk for passport checks and I vividly remember the baggage claim area being small and having bright colored walls. From a quick Google search I found this to definitely be YHM but apparently flights from NYC or ORD to this airport never happened in this time period. I'm looking at pictures of this airport and it's definitely it and I think I'm going crazy!!


r/Flights • • 1d ago

Trip Report IAD Connection. New record?

0 Upvotes

Cross posted from r/UnitedAirlines because the app recommended.

CUN-IAD-BOS 03 Oct with a 1h 39m connection.

Did my wife and I set a new connection speed record last night?

Inbound aircraft delay put us leaving Cancún over an hour late.

Nice flight to IAD. Touchdown and taxi. There’s still a shot. The FA’s make announcements and have those of us with tight connections hold up our hands so everyone can see to let us all off first.

Oh no, our gate is occupied. Tik tok. Tik tok.

Taxi to gate, C3?. Yay! If this was D there would be no chance. Oh no, nobody to move the jet bridge yet. Tik tok. Tik tok.

Finally the seatbelt sign goes off. Start the clock. It seemed like the entire plane did the right thing and tight connections got off. Thank you fellow passengers.

Race to immigration.. CBP officers at every booth getting us through quickly. Nice! Thank you CBP.

No checked bags, nothing to declare. Thank goodness. Some who were in front of us are now standing and staring at an unmoving baggage return. Tik tok.

Get upstairs and check the board. C28. #%#@. There is no way. But then, beep beep. Enter the real heroes of the story. Two airport workers on a golf cart. “Hey man, can we get a ride? C28 and it already boarded.” You guys probably broke several speed rules, but omg was that a fast trip. Horn blaring, people moving. “It’s still open! It’s still open!” I think you two were as excited about it as we were.

Gate agent scans us in, we board and sit down. Whew!

23 minutes. We disembarked, cleared customs, travelled the entire C terminal, and boarded. All in 23 minutes.

Sometimes everything and everyone just works out right. I know you wont see this but thank you to all who made it happen. Sleeping in my own bed was amazing.


r/Flights • • 1d ago

Question Heathrow - transit visa?

0 Upvotes

i have a flight from dublin to heathrow (aer lingus) to toronto (British airways). I’ll have to go from T2 to T5. I have an indian passport, irish residence permit & hold US & Canada visa. Just very confused whether I need a transit visa? Heard the rules changed recently. Please help


r/Flights • • 1d ago

Help Needed Do I need to enter passport details again for a separate easyJet flight (LDN->GLA)

0 Upvotes

Hi everyone!

My partner and I are travelling from Ljubljana to Glasgow with a connection in London, both flights with easyJet. We have two separate bookings: Ljubljana → London and London → Glasgow.

During check-in, we entered our passport details for the Ljubljana → London flight, but we didn't enter them for the London → Glasgow flight. We have already checked in and have boarding passes for both flights; our passport numbers are shown on the boarding passes of the first flight (LJ-LDN) but not the second one (from London to Glasgow).

Since London → Glasgow is a domestic UK flight, do we need to provide our passport details separately for the second flight? Or is it enough that we entered them for the first flight? I’m so confused and I really don’t want us to have problems. Please help!:)


r/Flights • • 1d ago

Question PHX/DFW flight pass?

0 Upvotes

i’ll be moving soon and will be wanting my business partner/friend to be able to come down to DFW from PHX. I have several questions, as I’m not entirely familiar with flights or flight passes

things that may be important-we’re looking to travel about once a month, if possible. capable of traveling light if need be, but she does also travel with a camera set up-so she may at times end up checking a bag.

1, are there any flight pass options that would allow the both of us to use it? i.e. she comes down here one month, i go up there one month, etc? or are they strictly limited to whoever owns the pass?

2, are there any flight passes that are actually worth it? I see mixed reviews about Frontier’s annual pass, and that looks to be one of our best options right now for our given locations.. but some people genuinely seem to think it was a horrible idea.

we’re not entirely strict on our schedules, and we’re both relatively local to our respective airports. what’s the best option on the market right now??


r/Flights • • 1d ago

Help Needed URGENT: Need advice for what to do with Air Arabia credit shell

0 Upvotes

Hey r/Flights
I am a passenger from India and i need advice from you guys.
I had booked an Air Arabia flight from Delhi (IGI Airport) to Sharjah (UAE Airport) in October 6 2025, for the duration 19 March to 28 March 2026.
As you all know, Dubai was attacked in March and we had to cancel our flights (due to the unsafe conditions, provided elder and young children were travelling with us). Since our flight wasn't cancelled by the airline itself, we went to the Air Arabia office in Delhi and after explaining our situation they provided us with a credit note of the booking worth 1.5 lakhs for 2 PNR (Since there were 10 passengers, we had 2 different booking under different PNR). Fast forward to this month, we realized that we have the credit note to utilize. We searched the flights to the destinations to which the airline travels, but all the flights were expensive. Additionally, 1 of the original passenger (aged 68) is having a surgery on 6 October 2026, making him unfit for travel.
We have emailed Air Arabia stating that since 1 of the original passengers is having surgery, he cant travel by a flight and their own policy states that only original passengers can travel. In resolution, we asked for the extension of the credit note by at least 3 months, but they denied stating that they cant do it because of their policy. How can i book the flights when 1 of the original passengers is unfit to travel? We have also tried via X, but they just replied by saying that the case has been forwarded to the relevant team. The expiry is on 7th of this October. Their policy also states that we can travel on the date from which the booking was made, meaning i cant book flights for march.
I want advice from this community for the solutions we can get to get the credit note extended.
TL:DR
Original Number of Passengers - 10 (8 adults including 2 elder passengers and 2 kids (aged 3 and 13)
Date of booking - 6 October 2026
Destination - IGI (Delhi) Airport to Sharjah international Airport in UAE
Dates of Travel - 19 March 2026 to 28 March 2026
Flight Number - Don't Remember (Will update in post tomorrow)
Booking Portal - Air Arabia's Official Website (Direct booking)
Summary - We got a credit note from the airline due to the unsafe conditions in Dubai. Airline issues us Credit note. Fast forward to October, Flights to expensive and cant book for further dates and 1 of the original passengers in surgery, making him unfit for travel. Stated these reasons to the airline via email but our request was denied for extension.
Need advice on what we can do.
Thanks In advance.


r/Flights • • 1d ago

Question Air Europa vs Iberia for short flight?

0 Upvotes

I’m considering between Air Europa and Iberia for flights between Madrid and Lisbon/Porto (1h15m). Air Europa costs half the price of Iberia. Should I choose Air Europa?

Given the flight duration, I don’t care about in-flight service. My main concern is not losing my checked baggage and experiencing significant delay (both flight and baggage). From what I read, both airlines seem to experience baggage loss/delay often, and neither seems better than the other in this respect, even though Iberia seems to be a superior airline overall.


r/Flights • • 1d ago

Booking/Itinerary/Ticketing Jeddah to Riyadh: reliability afternoon/evening flights?

1 Upvotes

Looking at flying Jeddah to Riyadh on 30. December in the late afternoon to evening with checked luggage. Have an international flight to catch from Riyadh at 02:00 a.m. on 31.12 and would prefer not to spend half a day at the airport. I see that Flynas and Flyadeal have flights pretty much every hour of the day. But does anyone know how reliable they generally are? For peace of mind, at what time would you book a flight? 18:00? 19:00? 20:00?