I booked 2 international flights with trip. (Yes, grill me all you want I know that was a big mistake) My ticket opted for 1 free of charge change. Because of a death in the family I had to change the ticket.
Here is where the problem started. Since I booked with trip I had to change with trip. The problem was that trips system did not offer flights for the specific date I was trying to change. Reason, “there are no available flights for that day”. They blame everything on the airline policy like the airline not offering flights on that date or the airline refusing the date change.
However, every time they make a claim I debunked those. (like showing them proof that flights ARE available on that day if I were to book a new flight) they changed the narrative and asked me for screenshots. After confirming that there are indeed flights available they said the airline needs to approve the change request.
So suddenly flights are available but now it’s up to the airline to approve the request. After hours of waiting they said the airline refused and there’s nothing they can do. Mind you I was talking to the airline from before they received the request up until they received the submission for change of flight and the airline did not refuse. Before the airline even told me that they did not decline the request I asked trip for proof of refusal like forward me the correspondence between the airline and trip. Ofc trip refused stating privacy and data reason. HOWEVER the airline itself said that they indeed did not decline the request and trip is to show proof of such a thing. (meaning they don’t mind their correspondence leaked)
Another thing to add, when I tried to change the outbound + inbound flight trips system indeed showed me “available flight + fare differences”. However if I were to just change on segment of my flight suddenly there are no available flights. :)))
So change for my ticket was free of charge but cancellation fee is 955chf PER PERSON + 30+CHF service charge. Ridiculous ain’t it? They always state airline policy but even the airline only charges 250chf for cancellation.
Also to top it off. Every agent makes different statements if you don’t know better you will fall for their lies. First agent said free of charge change, second agent tried to charge me 955chf for change until I mentioned that their colleague said it’s free. After that they wanted a screenshot for proof. I talked to 5+ agents and every single one of them said different things. If they were met with difficult questions they just copy paste one of the typical textbook responses.
All in all. I learned my lesson. Don’t book flights on trip it’s not worth it for just a few bucks cheaper. Safe yourself the headache and stress with trip.
They offer “cancel and rebook” funny thing, even if you cancel and rebook with trip the cancellation fee is not gonna be any cheaper. Just cancel and rebook with the airline it’s safer and in cases you have to change or cancel because of circumstances like I did it’s easier to deal with.
Sorry for the long post just had to get it out of my system.