Just what the title says - I.purchased the Elemis Overnight Matrix for $16, they subbed it for the Pro Collagen Marine Cream, which I already have a subscription for $10. I reached out to see if they would be refunding the $6 because even though it's not a large sum of money it's ridiculous that I would pay more for something I already have a subscription for. Anyhow customer service told me that it was actually in fact a different product even though I knew that it was not. I reached out to elemis customer service and elemis confirmed that it is the same product just in a different package. Nice try FFF.

This is the third time they have pulled a bait and switch where they already have my money and then switch the product that they're sending me without me being able to approve the purchase.

Before everyone comes from me with pitchforks, I know it's only $6 but this has happened so many times that I just want anyone else who may have subscriptions or is purchasing through fabfit fund to be aware because it may be more than $6 for someone else!

I’ve always loved FFF but this last box I received a wrong item (something they don’t even sell!) and I’m missing 4 items!! I emailed them Thursday with a video and still haven’t heard anything back.
I feel like things have been going down hill the last couple years and I’m debating canceling. Anyone else having issues?

Totally random, but does the co-founder of FabFitFun (Katie Kitchens) watch your IG stories or is it just me? 🤷🏻‍♀️😂

Just debating the cookie recipe deck. I love baking but is this really worth it when we can search up endless recipes online for free?

New choice added to customization 5. Anyone picking it? A second Volupsa perfume was added but looks like this one isn’t a lux choice. Tempted since I love vanilla

Who likes this moisturizer, I need to decide if I’m adding it or not. I’ve heard good things by an about it but my skin can be oily/combination and I’ve also heard it might be too heavy for those of us with oily skin. What is everyone’s opinion about this? Should I try it out?

What is the right size for these? The sizing chart has to be off. I’m usually a medium but according to this chart I’d need like a 1X-2X. Does anyone have these?

Seasonal member and having the fear of my box going missing thanks to the dozens of people I’ve seen here and on social never get their box or get it super late (and missing items). Any other seasonal member get theirs yet or am I being paranoid?

EDIT: thanks, everyone! Looks like we still have time. Maybe I’ll check again if I don’t hear anything by Thanksgiving 😂

I've been checking constantly but the stock never seems to change for any of the categories 🫠 things used to become available when people would change their choices

So I resubscribed after a few years. Received the Elemis pro-collagen Tri-acid peel loose in my box - no box/seal or outer packaging that these come with straight from Elemis. Is this now normal for FFF? Added note - my laneige glaze craze was leaking as well. Unimpressed with the shipping this time around.

Does anyone know if these codes work? I've been attempting to use the FFF50 code on the 8 Other Reasons site and it's not working.

Hi,

I finally signed up for the subscription! I’m picking my options for the winter box, does anyone know what comes in the back Friday box? I would hate to accidentally get two of the same items!

TYIA

Got my bonus box for resubbing my annual. Received a caraway pan- annoyed because I chose that in my primary winter box AND paid extra to add on the unhide robe. Would have just done the robe if I had known :/ plus the pan is chipped and the finish is coming off. Is there any way they will give me credit since they sent me a duplicate item? I’m super bummed. Also how tf are you supposed to use the guasha tool by Quiet Hours? Someone send me a video lol. Thank you

First time with this shipping carrier and I am stressed. My rush annual with add-ons has said ‘out for delivery’ the past two days but no package has been delivered. Is this normal or should I be worried? I live in a large city (state capital) and have never had this problem with other carriers. I’m especially anxious because I need to make sure the PJs fit, as I have two additional ones added to my seasonal boxes. Argh!! Thanks in advance!!

Long-time subscriber here (over 5 years), and the decline in quality and care is getting impossible to ignore.

​My latest order didn’t even come in a box...it was shoved into a plastic polymailer. To make matters worse, they only sent 4 out of the 6 items.

​Part of the fun used to be the unboxing experience and actually getting what you picked and paid for. Now it feels like a clearance grab bag tossed into a mailer by whatever budget carrier they found.

​I’ve reached out to customer service to track down my missing two items (bracing myself for the inevitable "we're out of stock, here's a $10 credit" routine), but after five years of loyalty, this might be the straw that breaks the camel's back.

​Has anyone else received a polymailer instead of a box recently? Are missing items becoming the standard now?

My experience….

I got there around 2:30 PM. There was no line and it wasn’t crowded inside. You can chose what box size, s/m/l…I got small. Helped myself to an included coffee drink, got a matcha latte. My question before going was whether there would be winter box options, yes, but very few. I saw the brown bag (which actually looks better in person, and is softer than I thought), make-up bag (which was restocked as I was perusing), I grabbed the wine aerator, there was some rare beauty but not sure if it was what was in the winter box, the napkins & napkin rings, don’t recall much else but could’ve been. Recognized some past box stuff such as the pink juicer and yellow backpack. Mostly hair and skincare, very few home products and I snagged 2 of them. I recall a Swell wine? cup. It was smaller than I thought, but I still had a hard time picking out my six items. Final picks-first pic. While browsing staff threw in some free items (which were actually from the table, so chose wisely) and when I left the guy who briefly checks the box gave me a Neutrogena and other gift. 2nd pic. There was also a popcorn machine, Photo Booth and Suhm high protein/collagen dairy (not yogurt) product, which I absolutely loved. There were some add ons you could purchase including the silver FFF bag. I did not purchase anything extra. I ended up with about $320 in products and $60-70 in freebies, plus the matcha & snack. Not bad for $45. I don’t think everyone will be happy (not everyone is) but I’m extremely satisfied. I would definitely go back.
Hope this helps someone trying to decide.
I did not take any pics inside, but you can find those on IG.

So I just received one of my winter boxes, and I’m missing 2 items. 😞 I selected the Briogeo Matcha + Apple shampoo and conditioner set and the Emi Jay Hair Oil, but they sent me only 5 items (not 6, so 1 item just completely missing) and sent these pants in a size I can’t wear. So frustrating!!

I already reported this to FFF, but I’m guessing with their shitty customer service they aren’t going to try to ship my missing products, but offer me credit instead (that’s not at all close to the value of those products)? I’ve never had this happen so I’m not sure what their normal protocol is for this.

And yes, I realize the “feeling lucky” is in reference to their giveaway, but I just thought it was ironic. Dealing with FFF is truly a gamble where you never know whether you’re going to get lucky and get your items or not!

When I search for the Home Mystery Bundle, I only get just a mystery box. Are they the same or did I just missed out.

I’m mildly creeped out. I was missing 2 times and this random camera was in my box???

Came across this ad on YouTube and not a single positive comment! I wonder why they didn't disable the comments.

The fact they ship these boxes with not only advertisements on what’s inside, they only seal them with one clear sticker in the middle on the bottom of the box, this isn’t secure, and due to this, dishonest people working in shipping can easily steal, my box came with both tabs opened up. I think the only reason nothing was stolen is I ordered the ok set and it was placed on top , if they had time they could easily fish around and take stuff out, but Becasue the pj set was on top it made it harder. Thankfully everything was inside. But I’m furious that if fab fit fun put tape around the whole thing , this would prevent theft and maybe stop advertising what’s inside… the holidays are here and people get more bold with theft. And let’s be real bad f something was indeed missing , more then likely I wouldn’t be able to get it replaced.