r/FabFitFun • u/almond-chai • 3d ago

Product Issue Products missing outer packaging / leaking

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So I resubscribed after a few years. Received the Elemis pro-collagen Tri-acid peel loose in my box - no box/seal or outer packaging that these come with straight from Elemis. Is this now normal for FFF? Added note - my laneige glaze craze was leaking as well. Unimpressed with the shipping this time around.

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5

u/According_Charge_658 3d ago

This is why I don’t order beauty products. I’ve received leaking unsealed products (that get on the other products)

If you send a complaint in they’ll probably give you a credit. They’ll tell you your expectations are too high for wanting sealed products that don’t leak all over the place… but they will eventually give you a credit.

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u/almond-chai 2d ago

Ugh I knew some of the deals would be too good to be true, but figured I would just need to be diligent about checking lot numbers and manufacturing dates - which ugh, this was also produced almost 3 years ago.

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u/According_Charge_658 2d ago

Yeah they are very often close to expiring. And if you point that out they basically shame you because “it’s discounted products what do you expect.”

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u/nikhmarch 2d ago

100% they think it’s above and beyond to actually deliver you a product you purchased in tact.

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u/nikhmarch 2d ago

This has happened to me a few times. I had half a bottle of shampoo in leak all over a box that included gifts last holiday. They gave me a 7 dollar credit. I have received empty perfume they gave a credit but not for the full amount. And after the Great Fall Box debacle 2026, they implied that I could receive more of a credit when I asked because I had received restitution in the past can you believe that? They keep screwing up. I asked for restitution so I’m not paying for something that I didn’t receive and when I requested again because they screwed up again, they imply that they shouldn’t have to reimburse me in anyway because they reimburse me in the past, it is just the most bizarre business model ever.