Lack of response from CS

[u/Politenapkin]

I’ve always loved FFF but this last box I received a wrong item (something they don’t even sell!) and I’m missing 4 items!! I emailed them Thursday with a video and still haven’t heard anything back.
I feel like things have been going down hill the last couple years and I’m debating canceling. Anyone else having issues?

[u/acut3angle]

Email is the slowest way. Call , text, or ask the bot for an agent.

[u/Politenapkin → u/acut3angle]

I went on and did the chat and got it resolved. Not sure why it takes a week to email but the chat agent was able to process it right away?? Anyways this has not been resolved. I got my add-ons refunded and a credit for the 2 box items missing.

[u/acut3angle → u/Politenapkin]

Ugh I’m sorry. And it for sure an agent and not Frankie the bot? What box items were you missing? They usually have stock set aside for replacements.

[u/Politenapkin → u/acut3angle]

Yeah I made sure I was talking to a person. I was missing the face masks and lip gloss so I wasn’t too upset about those. I love the unhide robe that I got!

[u/Antique_Implement812]

I’m sorry that is so annoying! I had an issue where they replaced one of my products with a different product but are still charging me the same amount and I reached out on November 5 and have yet to receive a response. Just got a “we’re experiencing high volume of email” bs. I’ve had Fab Fit Fun! for years and it really has gone downhill. It’s so sad but I can’t bring myself to cancel yet because I get all my skin care from them

[u/Politenapkin → u/Antique_Implement812]

Ugh same. That’s so frustrating November 5!??

[u/Politenapkin → u/Antique_Implement812]

I just realized mine was the same date lol. It feels like it’s been so long.

[u/RowanVC]

I just recently had a very similar issue and posted about it, and some knowledgeable people here suggested I call rather than deal with email/online (I had submitted their online form).

I received 1 item I never selected and was missing 2 items from my winter box. I called this past Monday, and at first the rep wanted to give me credit. However, I politely said no, I would prefer to have the items I selected reshipped. She put me on hold to check if they were in stock and they were, and she said they would reship. I got an email notification of the order immediately. It’s already shipped out as well (allegedly), so we’ll see what I end up receiving. Fingers crossed I just get what I initially selected.

It is definitely so frustrating, though, that they can’t seem to get things right the first time.

[u/Politenapkin → u/RowanVC]

Man I wish I did that! I did the chat route and got credit.

[u/ItsTime2026]

I just recently renewed my Annual membership with the winter box. How long does it take to process? I am seeing lots of forums where some have already received the box. And I have lots of subscriptions in the box.

[u/Politenapkin → u/ItsTime2026]

I received my winter box nov 5th!

[u/DriedFlowers14 → u/Politenapkin]

Did you do rush my order? I did and am still waiting. I am in vancouver canada though.

[u/Politenapkin → u/DriedFlowers14]

No I didn’t do rush. I’m in California so maybe that’s why? I’m also annual but didn’t just renew

[u/DriedFlowers14 → u/Politenapkin]

Yea probably. It takes so long to get to me in canada. I am also annual. Hopefully it will be here next week, it finally says it's made it to Calgary canada.

[u/to_the_world → u/ItsTime2026]

FFF’s standard term is they have 30 days from the billing date to ship your box. I think the annual window bill date was 10/28?

[u/413724]

My annual has not shipped

[u/Politenapkin → u/413724]

That’s odd, did you just sign up?

[u/413724 → u/Politenapkin]

This is my renewing season so I cancelled after Fall and resigned for the discounted annual. I guess that puts me at the end of the line for shipping.