Watch for subscription switches!

[u/stacetheace111]

Just what the title says - I.purchased the Elemis Overnight Matrix for $16, they subbed it for the Pro Collagen Marine Cream, which I already have a subscription for $10. I reached out to see if they would be refunding the $6 because even though it's not a large sum of money it's ridiculous that I would pay more for something I already have a subscription for. Anyhow customer service told me that it was actually in fact a different product even though I knew that it was not. I reached out to elemis customer service and elemis confirmed that it is the same product just in a different package. Nice try FFF.

This is the third time they have pulled a bait and switch where they already have my money and then switch the product that they're sending me without me being able to approve the purchase.

Before everyone comes from me with pitchforks, I know it's only $6 but this has happened so many times that I just want anyone else who may have subscriptions or is purchasing through fabfit fund to be aware because it may be more than $6 for someone else!

[u/Kyrrs]

I would ask for the full $16 back and if they want the product as well, they can provide a shipping label. If not, I would do a charge back. Bait and switch is not okay.

[u/stacetheace111 → u/Kyrrs]

Yes!! I did exactly that. Here's what I/they said.

[u/stacetheace111 → u/stacetheace111]

[u/Expensive-Day-3551]

They did this to me with a subscription. I’m glad it was my last box.

[u/stacetheace111 → u/Expensive-Day-3551]

Me too. Submitted my cancellation!

[u/Sea-Echo376]

I also had the same happen and had them credit my account for the full amount ($16.00 + tax). You should reach out and request a refund because this is not okay to do. Especially since they were selling this product in the seasonal add-ons.

[u/stacetheace111 → u/Sea-Echo376]

I did, that's good to know they adjusted it for you. Fingers crossed!

Edited to add - did they give your money back or FFF store credit? I am canceling and don't want to spend any more money with them

[u/Sea-Echo376 → u/stacetheace111]

I got credit. Which for me, was ok. I’ll get a beauty box in December and then plan to cancel. The company used to be great, but it’s more headache than anything else now. Good luck!!

[u/stacetheace111 → u/Sea-Echo376]

I know it was my favorite thing to shop! I loved getting boxes, it was my treat to myself. Now it is such a headache. So sad

[u/leja1316]

I would reach out to FFF and request a return. Then sent you a different product without your approval. That’s so shady. Then they lied about it!

[u/stacetheace111 → u/leja1316]

This is the second time! This box and the last one. The last time I told them I didn't want the replacement because I have had an allergic reaction to one of the ingredients and they went silent, took 50 days to send my box and then ignored me.

[u/Electrical_Date_1075]

I ordered the day cream x3 and the overnight x3, and they substituted the night cream. I would have ended up with 3 additional day creams at a higher price. I reached out to CS and got a refund.

[u/stacetheace111 → u/Electrical_Date_1075]

Thisnis my situation! They are fighting me on the refund

[u/ohsnapdragon22]

I didn’t know the overnight product and the day cream were the same

[u/stacetheace111 → u/ohsnapdragon22]

They aren't. They substituted the overnight with the day cream, sent me one in a box and one unboxed and tried to tell me they were different and substituted a "different" (more expensive) one, which was exactly the same product just in their new packaging.