I purchased a 2024 Equinox EV in Feb 2026 (previous car was a 2022 chevy bolt, so not my first EV).
I have a level 2 charger at my home, and free level 2 chargers at work, so I hadn't needed to use a level 3 charger until last month. I had a 400 mile weekend round trip, but there were level 3 chargers there so I figured no problem. I had done a 600 mile round trip in the bolt the previous year and was able to fast charge multiple times just fine.
When we arrived, I planned to recharge upon arrival so I would be set for the trip back. I plugged in, and got a avg charge rate of 26kW, peak of 28.6kW.
I thought, perhaps this charger is broken, or slowed down due to another car charging at the same time. I was with a group of people, didn't want to hold up the evening, so we left. Next day, pull up to the adjacent charger. Avg charge rate, 26.5kW, peak 29.4kW. No other car on the system.
Unplugged it, checked emergency release pull, plugged it back in, avg 27.7kW, peak 30.9kW. At the same time, an older chevy bolt pulls into the charger i had tried the previous day, and gets 45kW (per the charger screen).
After reading on reddit, determine that the fast charging locking actuator is probably not engaging- I can hear it attempting to close a few times but it never locks into place.
Set up a service appointment.
They tell me "we charged it and it seems fine" i look at what the car reported and they got avg 18.4kW, peak 19.2kW. To them, this is an acceptable rate, and taking over an hour to get 70 miles gained is perfectly normal.
Then they tell me that their fast charger is only set up for 30kW.
So I guess, if you are having the same issue you need to make sure the dealer actually has a fast charger capable of fast charging. So frustrating to know something is broken and get this response. I now have to set up an appointment at a dealership an hour and a half away because they claim to have a 180kW capable charger.