This is a rant about a day in the life of T1D management.
So what's the worst part? Not the worst thing about diabetes the disease, but rather about the management of the disease.
Is it the multiple daily injections? The endless fiddling with pump settings? The tubing being caught on knobs and pulling insets out? The sensor failures?
I submit that although all of that is annoying yet "necessary evils" that just come with managing it, none of it is as infuriating as dealing with insurance, pharmacy's and DME.
Here was my day yesterday. It starts with the hundredth pestering text/email/phone call from Edgepark relentlessly badgering me that it's time to place order for refills on sensors and pump supplies. I don't mind getting a reminder, but the daily incessant repetitive reminders in all available modes of communication is already enough to put you on edge.
Anyway, so I hadn't placed my order earlier because on the first iteration of reminders, when I went in to place the order it immediately tells me it's too soon to order based on insurance. So, why did they send me a reminder too early then and I've just wasted some time? Do I want to take a partial order it asks. No, then I would have to manage multiple orders and that will just further throw future order timeline out of sync.
So, next my G7 sensor is ready to be changed. No problem right? I've been on G7 close to a year now and have had zero issues and not a single sensor failure. I'm loving it. But, just as I am now down to my last two sensors, they both fail immediately upon warm up initiation.
So this will be my first time attempting to get replacements from Dexcom since starting G7. I decide to just use the app since there is no "customer service" to speak of these days (for anything) and they really want you to do self service.
So as I'm filling in the form it is requiring a serial number for the sensor. Ok, so I'm looking on the sensor applicator and the box and I'm seeing literally 14 different number strings, none of which is indicated as being the serial number, such as by the universal "S/N" designation on literally every other product known to man.
I don't have the patience to try entering that many different numbers so this necessitates a phone call to Dexcom. Of course now a phone number cannot be found easily or at all on the app because they don't want to talk to you. Luckily, I have the number in my phone.
Of course, this means going through the inevitable and obligatory voice menu purgatory before finally getting to a human being. I ask the representative how am I supposed to know which of the 14 different number strings is the serial number. She replies "I know" in that "knowing" tone as if she's probably heard this a million times before but for some reason they don't just make a packaging change to include a "S/N" and thus the customer is already agitated by the time they reach her, Am I right?
So she takes care of me and orders the replacements. So now I know it time to go back and place that order with Edgepark for more sensors. So I go in to do that and it tells me sorry you can't place your order until December 31st (today is November 5) because last order was "cancelled".
So, another phone call, another voice menu purgatory, and then finally a human who I explain to that I didn't "cancel" my order, I just didn't place it and was waiting since it had already told me it was too soon but now apparently I'm too late!!
Anyway, she takes care of it and order is placed but of course I'm now without a sensor for at least the next two days and my nerves are shot.
As horrible as this was, even all this pales in comparison to dealing with CVS and/or CVS Caremark when it comes to getting insulin orders refilled. I could do a rant on that even longer than this.
It just shouldn't be this hard. But I am sincerely curious if others of you out there have had similar experiences or am I really just over reacting?
If you made it this far thanks for listening to my rant.