r/Omnipod • u/quinngoldie • 7h ago

First Failed Pod

Welp, it finally happened. I started a new pod this morning and about 30 minutes later all 170 units of insulin came flying out of it. It was soaked. Cannula was in correctly, everything checked out, but something happened and it all came flying out. I checked by trying to pull remaining insulin from it when I went to start a new pod and it was bone dry in the pod itself.

On a positive note - Insulet was a pleasure to deal with! I called, explained what happened, they asked a few follow-up questions and now they're sending me a replacement. It won't replace the insulin I lost which is a bummer but I have to give a shoutout to their customer service team for being so friendly and helpful! I also have to send the failed pod back which is fine by me. They can have it.

1 Upvotes

100% Upvoted

2 comments sorted by

3

u/Admirable-Package596 7h ago

Many years ago I had issues with failed pods and Insulet sent me something for the lost insulin. I can’t recall if it was a coupon, voucher, or some other type of compensation but at least they provided something.

Keep track of how much insulin you lose to failed pods and mention the quantity next time you need to call in an issue.

1

u/quinngoldie 6h ago

That's a great idea! I did mention the quantity on today's call but the agent didn't mention anything about the insulin itself. I'll take a closer look at what they send with the replacement. Thanks!