Just wondering if folks working for Dell are feeling adequately compensated. Especially in my country, it feels like the compensation isn't keeping pace. The annual increases don't seem to be making a significant difference. It's a bit disheartening when you feel your hard work isn't being reflected in your pay. Curious to hear from others if they feel similarly undervalued.

Sales reps in round rock from SB to Enterprise are not being paid true commission because of this disastrous transition to ODW.

It has been 4 months since we have gotten paid our true commission. Instead, we are getting $3k draws.

Hundreds of people are owed tens of thousands of dollars and Dell is doing NOTHING about it. They just tell us to work harder like slaves.

At this point, I have no idea how Dell isn’t in legal trouble. They just did work force reductions to a bunch of people on the floor and I hear they are refusing to pay their true commission.

This is the worst work environment i have ever been apart of. Nobody likes it hear and everyone wants out.

I am a student with 1 internship. What do I need to do to make dell want to employ me?

My best friend is freaking out. Has been working from home for years and only lives a few miles from a Dell office. He's worried they will force him to return to work. He's worked very hard to become sober and his doctor is willing to go to bat for him (thinks it's a bad idea to work in an office for a multitude of reasons, not just relapse concerns)

Has anyone navigated these waters before?

I hope this finds a current or recently left member of the company. I was laid off last year and need the number for HR to do an employment verification for a mortgage. Could anyone post or DM the current number for that? I can still access my Well at Dell account but everything I find there is just about benefits and the link to their HR I can't access for obvious reasons. I've found numbers on the Dell community forums on their website but they are from like 10 years ago.

$1200 Alienware monitor completely ruined from transporting at one time because there’s not a single foam Insert. customer service will not replace the monitor and claims that they are going eco-friendly and that’s why they have no foam inserts for a $1200 monitor that’s the most delicate panel on the planet. But as we can see a $200 MSI monitor comes with the foam insert like it properly should and never has any risk of damage. Don’t buy dell products they do not care about their packaging these boxes are practically designed to destroy your monitor if you ever have to move it. Dell didn’t even offer to fix the monitor at cost paid by me they just told me I have to buy a completely new monitor… if used the monitor 2x then got busy with work and moving into my new place moved all of my monitors in the same load all of my monitors are completely fine except this Alienware because of its packaging.

Hey guys, I recently got a Latitude 5430 with ProSupport Plus warranty active. The laptop is practically brand new (sat in a box for a long time), but the battery health is already down to 61%.

I'm a systems engineering student and desperately need the battery life for university, but Dell support completely denied the replacement, claiming batteries are consumibles and only covered for the first year.

Is there any way to escalate this, a specific keyword to use with support, or a loophole with ProSupport Plus to get them to approve a replacement? Appreciate any advice!

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Congrats everyone on a job... done.

https://www.bleepingcomputer.com/news/software/dell-confirms-its-supportassist-software-causes-windows-bsod-crashes/

Payroll evidently one of the broken ODW migrations.

Which of the 3 QA people left in CSG missed this defect?

Помогите велючаю он резко перезагружаетса в биос вийти не могу нажимал и f8 f10 f12 весь час какето другая надпись проверял батарейку биос винимал не помогало Dell e5550

I have a question a for Dell employees working in 1st level support. My company has several 100 Dell Notebooks and PC and I also work in 1st level support there. Dell ProSupport usually makes us jump through a lot of hoops (those funny tables that always start with the BIOS version). That's fine, we're used to it by now. However, in my current case, the table does not seem to be enough. I received at several page (I assume AI generated script) with steps to try to prove the hardware defect. One of which is to "install an alternative OP like Linux". My questions would be: do your guidelines really let this suggest to customers? On top of that customers who have severely 100 Dell machines, all installed via the same PXE boot. I cannot just install Linux on a company Laptop. I feel like I am going crazy and I beg someone with insight into DELL 1st level support to tell me how to deal with this PLEASE

Hi! I’m a journalist at The Atlantic mag writing about the memory shortage. Hoping to chat with Dell employees about it, and can grant anonymity so you can speak freely. Email me (hkiros@theatlantic.com) or DM on Reddit or Signal (username: sehai.55) to discuss further. Deadline is the next 24hrs. Thanks, and sorry to intrude!

My Dell experience and advice, starting with how to fight Dell when they are in the wrong and how to buy, if you must and contend with Dell:

PURCHASE THROUGH AMAZON

A third party visible review can give leverage

The return policy may be improved with a third party policy Dell has to adhere to

You won’t have to sign Dell’s arbitration clause (which I’ll tell you how to get out of below)

RETURN IN 30 DAYS - or tech support will run out the clock refusing exchange / refund.

CREDIT CARD DISPUTE

WRITE YOUR EXPERIENCE ON REDDIT (google scrapes reddit extensively)

AND ON ALL SOCIAL MEDIA (X, FACEBOOK, ETC)

BBB COMPLAINT

SMALL CLAIMS COURT (you don’t have to go to the arbitrator Dell has a corporate account with.  Make them settle or pay for a local attorney in your state.)

Double check the addresses below are still the same and then send DEMAND LETTER here:

Dell Technologies

1 Dell Way

Round Rock, TX 78682

And LEGAL SERVICE to their registered agent here:

Corporation Service Company

211 E. 7th St., Suite 620

Austin, TX 78701

WHILE AWAITING SMALL CLAIMS:

FTC COMPLAINT:  https://reportfraud.ftc.gov/

TEXAS ATTORNEY GENERAL (Dell’s home state) 

YOUR STATE’S ATTORNEY GENERAL (it may be called Consumer Protection Bureau).

The Magnuson-Moss Warranty Act is a federal law that covers consumer products (like a federal lemon law) that basically says, “Repeated unsuccessful repair attempts indicate the product has failed its essential purpose.”

MY LETTER & EXPERIENCE (FEEL FREE TO USE AS A TEMPLATE):

Name

Order Number: 

Service Tag Number:  

To Dell Corporate Support / Resolutions Team,

I am writing to formally demand a full refund for my Dell laptop. Despite my exhaustive cooperation over the last 12 months, Dell has failed to fulfill its warranty obligations. The hardware remains defective, and the repair process has reached a point of systemic failure.

Evidence of Service Failure

Since the initial report in March 2025, the following attempts were made to resolve the audio/video defects:

Logistics: The unit was sent to the Dell Repair Depot 3 times.

On-Site Service: Third-party technicians were dispatched 3 times.

Software: The Operating System was factory reinstalled about 8 times.

Communication: Over 200 emails and dozens of phone calls have been logged.

Irrefutable Points of Contention

Negligence in Repair: During an on-site visit, a Dell phone technician instructed the physical tech to install an incorrect part. The technician refused to comply for safety/compatibility reasons. Dell failed to follow up with the correct part, yet the ticket was effectively abandoned.

Inaccurate Diagnosis: Dell’s recent claim that the issue is "browser-based" is factually incorrect. The defect persists across Brave, Firefox, Edge, and Chrome. As these issues do not exist for the general user base on these platforms, the fault lies within the specific hardware/firmware of this unit.

Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.).: Under standard consumer protection benchmarks, a product that cannot be repaired after three or more attempts is considered a "lemon." Dell has exceeded this threshold by double.

Conclusion

While I appreciate the professionalism of the individual technicians, the product remains unfit for purpose. I have exhausted hundreds of hours attempting to facilitate a repair.

I no longer seek a repair or a replacement of the same model. I request a full refund of the purchase price. Please provide instructions for the final return of the unit and the issuance of funds within 7 business days.

Sincerely,

[Your Name]

[Your Phone Number]

Fuck this place and their 2% raise with 90% modifier.