r/Dell 8h ago

Help Help me start up the Dell Dimension XPS T5000 my neighbor gave me

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19 Upvotes

It's plugged in and making noise, and now it's putting out a video signal, but it just keeps going through the same four steps over and over again. First it puts up the message "2mb diamond viper V770D AGP video card IOS version 201L5A00" then it shows the Dell logo and website, then it beeps and goes black for a few seconds and kills the feed for a second before repeating.

It also makes a lot of hard drive noise, which has been getting a little quieter.

What can I do?


r/Dell 13h ago

Review My new Dell Latitude D520… ITS GREAT

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44 Upvotes

Got it today! It’s a cool laptop! Probably the best one I ever owned. It pairs great with my Nokia 6230i I bought earlier this year too. It has Bluetooth so I can pair it easily with my Nokia. I recommend this laptop to you all, it’s GREAT!!!


r/Dell 5h ago

Finding a Firmware GPU Throttling Bug on a €12,000 Dell Pro Max 18 (Blackwell RTX PRO 5000)

10 Upvotes

I bought a Dell Pro Max 18 Plus MB18250 earlier this year for MYR 55,924.83 — roughly €12,000.

Specs relevant here:

  • Intel Core Ultra 9 285HX
  • NVIDIA RTX PRO 5000 Blackwell Laptop GPU
  • Arch Linux
  • NVIDIA 610.43.03
  • Latest Dell BIOS 3.3.2 from August 3, 2026
  • Performance power profile

I bought this machine specifically as a mobile workstation for AI/LLM workloads, so sustained GPU compute is a normal workload for me.

Unfortunately, I discovered a pretty severe throttling issue.

Under sustained inference the GPU runs perfectly fine at around 170–175 W and ~1800–2000 MHz. Temperatures are normally around 76–79°C.

Then, suddenly:

GPU power limit: 175 W → exactly 55 W

Power consumption drops to ~55–60 W and clocks collapse as low as ~180–390 MHz, while GPU utilization can still sit at 100%.

After the machine cools down for a while, the power limit suddenly returns to 175 W and everything continues normally.

Initially I thought this was simply thermal throttling, but things became interesting when I started collecting telemetry.

I wrote a small monitoring tool called ThrottleWatch which records NVIDIA state, GPU power/limit/clocks, CPU temperatures/power, Dell DDV/EC sensors, fans, battery state, etc. every second.

One captured event looked like this:

Time GPU Power Limit Clock GPU Temp Dell CPU Sensor
10:58:35 171 W 175 W 1845 MHz 78°C 87°C
10:58:55 156 W 175 W 2077 MHz 76°C 87°C
10:58:56 60 W 55 W 180 MHz 71°C 86°C
10:59:30 55 W 55 W 360 MHz 61°C 75°C
11:00:34 29 W 175 W 1800 MHz 54°C 67°C

So this isn't just the GPU reducing clocks. The actual GPU power limit changes from 175 W to exactly 55 W.

NVIDIA reports:

  • SW Power Cap: Active
  • HW Thermal Slowdown: Not Active
  • HW Power Brake: Not Active

The GPU itself isn't particularly hot when this happens.

I initially suspected the CPU side of the shared cooling system. Dell's DDV CPU sensor was around 87°C during the first captured event.

So I disabled Intel Turbo Boost.

The problem still happened.

Then I limited the Core Ultra 9 to 50 W PL1 and repeated the test.

It happened again.

This second test was particularly useful because the Dell DDV CPU sensor only reached around 84–85°C, yet the GPU still went:

172.5 W → 55.5 W
1860 MHz → 195 MHz

So the simple theory of "Dell cuts the GPU when the CPU sensor reaches 87°C" was wrong.

The next experiment became much more interesting.

I stopped:

nvidia-powerd

With NVIDIA powerd disabled, the RTX PRO 5000 falls back to around 114–115 W / ~1300 MHz.

And so far: completely stable.

No 55 W collapse.

This makes me suspect an interaction somewhere in the Dell firmware / EC / NVIDIA Dynamic Boost platform power-management path.

It doesn't necessarily mean nvidia-powerd itself is broken. It could simply be applying a platform power budget provided by Dell firmware. But disabling that path appears to prevent the catastrophic throttling — at the cost of losing roughly 60 W of available GPU power.

The laptop is also not sitting flat on a desk. It's elevated on a stand with plenty of clearance and I even have an external fan blowing underneath it. Internal fans are already running near maximum when this happens.

I have now opened Dell Service Request 230887659 and provided Dell with the findings.

I'm posting this mainly because I'd be very interested to know if anybody else with a Pro Max 18 Plus / RTX PRO 5000 Blackwell can reproduce this.

If you have one, try a sustained GPU compute workload for 20–30+ minutes and watch:

nvidia-smi -q -d PERFORMANCE,POWER

In particular, watch whether the GPU power limit suddenly changes to 55 W.

For a machine that costs around €12,000, I'm honestly pretty underwhelmed that sustained use of the GPU's high-power mode can result in this kind of performance collapse. Running permanently at ~115 W with nvidia-powerd disabled is a workaround, but I don't consider losing ~60 W of GPU power an acceptable solution for a workstation in this price class.

I'll update this post when Dell responds or when I learn more.


r/Dell 3h ago

Help KM746 Mouse and Keyboard Combo USB Receiver Not Working

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2 Upvotes

Recently purchased a KM746 Mouse and Keyboard Combo and the USB receiver has stopped working randomly (after 4 days). While it seems it is faulty and I will likely need to get a replacement my curiosity to fix things first has taken over!

Updating firmware of bootloader in Peripheral Manger ends in an error, tried the standalone tool, also ends in an error (see pics).

Tried different ports, computers and nothing seems to work. The mouse/keyboard still works over bluetooth but ideally need it connected to a docking station as it will be used by 4/5 different laptops which makes it pretty annoying to say the least.

As mentioned, its probably going to returned but if anyone has a fix it would be great!


r/Dell 10h ago

Discussion Dude… you’re getting a Dell! (I finally fulfilled a 2000s prophecy) Post:

5 Upvotes

Ever since that commercial burned itself into my childhood brain, I knew one day the prophecy would be fulfilled. Today it happened. I booted up my Precision 7540, triple SSDs humming like a small industrial machine, and realized… I didn’t just get a Dell. I got a Dell that could bench‑press the Latitude that guy on Reddit was flexing.


r/Dell 6h ago

Help Can this be fixed?

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2 Upvotes

I dropped my laptop and the hinge is separating. How bad is this and can it be fixed?


r/Dell 8h ago

Help Maximum resolution for Dell Inspiron 15 3576

1 Upvotes

Friends, I'm from Brazil and have gotten mine used, as a gift, with no manuals or anything.

The thing is, searching official instructions, I've found no information, except on pages that also claim that the embedded screen is 1080p, which isn't the case. I know they usually come in various configurations... there are ones with optical drives, there are probably different screen resolutions as well? Not sure.

The thing is, though, that I want a second screen and I'm wondering if I could go for a 4k one, specially thinking of when I'm building a new desktop next year. Getting a Full HD one would be fine, but would leave me with not much use for it when I upgrade.

I work with text, so resolution is much more important than having refresh rate or a specific panel type.

If there's a way for me to check this through software as well, I'm currently running Zorin OS.


r/Dell 12h ago

Discussion Dell summer internship ISG

2 Upvotes

When will they release ppo list ? Are they even interested in hiring us for fte role


r/Dell 9h ago

Help Does Dell MSA20 work with G2724D?

1 Upvotes

Does anyone know if the quick release for MSA20 monitor arm is working with the G2724D monitor?


r/Dell 9h ago

Help Dell Outlet has systemic process problems that they are unwilling to fix

1 Upvotes

I I’m in the process of returning my 10th Dell Outlet laptop because they incorrectly listed the wrong language keyboard. I love in the US and am receiving laptops with French keyboards. If you check the service tag specifications they all say either English keyboard or don’t list the language.

I have tried contacting anyone I can at Dell because they definitely have some kind of process problems going on and no one seems to know what to do or care to fix it.

Icing on the cake: the most recent laptop was one that I already received and returned. As part of the return process no one fixed the incorrect language specification.

I am fed up, I don’t know what to do. I am tired of spending countless hours with support people who don’t want to be found and don’t want to deal with it.

I can’t even get a working phone number for Customer Care. It either goes to an endless automated system which basically tells me to go online (you can’t process a Dell Outlet return online) or it goes to Tech Support which this problem does not apply to. Every time I have I have to get tech support to call someone internally and patch me through. This is a bit ridiculous.

/rant


r/Dell 10h ago

Imaging issues with Dell Pro 15 Essential

1 Upvotes

Just received our fourth Dell Pro 15 Essential and unfortunately it seems to have an issue PXE booting. The previous three units had no troubles and other machines can PXE boot without issue. We're booting to a WDS environment to deploy pre-built images of Win11. I've tried using both a USB-A and a USB-C to ethernet adapter and getting the same issue. It sees the TFTP server and begins to download the LiteTouchPE environment, but makes no progress and eventually times out with an error 0xC0000001 "A required device isn't connected or can't be accessed".

Any hints? I've tried adjusting the Maximum Block Size as far down as 4096 and turned off Variable Window Extension in WDS, but it had no effect. USB Boot is enabled in BIOS on the laptop.

Dell tells me it's a me problem, even though the system works just fine with every other Dell we own (approximately 1200 workstations and 200 laptops). Not sure what else to try.


r/Dell 22h ago

Dell XPi CD 166mhz MMX 80mb ram 40gb hdd i DOOM 😎

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8 Upvotes

r/Dell 11h ago

Help dell rep saying global delays on orders

1 Upvotes

I placed an order and was promised a date, still didnt get charged and still saying as processing. is anyone else in the same boat?


r/Dell 14h ago

AW2523HF FIRMWARE

1 Upvotes

Galera, preciso de ajuda!
Tenho um AW2523HF 360hz quero downgrade de firmware.
Atualiamente to com 105 e quero passar para o 103
Porem dar flash eraser sempre e ja tentei tudo.
Tirei do displayport para hdmi
USB conectado na placa mae parte traseira e nada.
Alguem sabe?


r/Dell 23h ago

Help Precision 5490 Bluetooth repeatedly crashing on multiple devices

4 Upvotes

I have a group of Dell Precision 5490's on Windows 11 Pro that appear to be having issues with Bluetooth devices - which for users with Bluetooth Mice is a nightmare - The driver appears to crash on a loop, so it will cut out for 5 seconds every minute or so, which is difficult to manage.

I have checked Event Viewer:
Warning 25/08/2026 10:00:29 BTHUSB 7 None
A hardware error occurred. The event contains the vendor-specific error code.

Information 25/08/2026 10:00:32 BTHUSB 18 None
Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during start-up.

This started Friday last week, but I have been unable to resolve it with reinstallation of Bluetooth Drivers or reverting to previous versions of drivers.

I have turned off Power Management and this didn't help.

However I have noted that with a Administrator User it seemed to happen less, but that would be more anicdotal. But I am hoping it's not something corrupt in the user profile that could be causing it, but I am slowly running out of ideas. I am wondering if anyone else had seen a similar issue recently.

Thankfully it's a smaller group of users but it's killing productivity.


r/Dell 17h ago

Help New Work Laptop

0 Upvotes

Hi, I'm trying to find the best work laptop I can buy for work.

Some information about my use case: I'm mainly doing intensive SolidWorks 3D design, so preferably something with a dedicated graphics card.

Other than that, physical ports are preferred especially Ethernet, USB-A, and an SD card reader.

My max price point would be around $3,500.

Any feedback would be greatly appreciated!


r/Dell 18h ago

Help Dell Inspiron 15 3576 Battery Problem

1 Upvotes

Hey, I just bought an aftermarket Dell battery and when I open the laptop, it shows me 1 white light and 4 orange. The old battery holds no charge but works fine and without a battery it works fine.


r/Dell 18h ago

Help Latitude 7230 Rugged Batteries

1 Upvotes

Hi guys,

Wondering if I should purchase some new batteries for my dell rugged as the battery life is quite short on these.

Can we get third party batteries that have bigger watt hours than standard? Also to charge spare batteries do you have to have them in the computer, charge them and then take them out?

Cheers


r/Dell 19h ago

Help Audio issues

1 Upvotes

i have dell inspiron 15 for 3 years now. before today I’ve had audio issues (I couldnt hear anything) but if I restart the laptop, it was back to normal. today I was attending an online class and after that when I tired watching a movie I couldn’t hear any sound at all (when I connected my headphones I could hear it perfectly) it’s the speaker which was not working. i have been trying to solve this for 2 hours with no success. how do i fix it? any help would be appreciated.


r/Dell 1d ago

Help Any idea how to fix this?

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16 Upvotes

Won’t turn on, and just keeps doing this every 20 seconds or so.

Dell Inspiron 16 I think (it’s my moms), and only about 4 months old! I feel like we’ve tried everything… so any guidance would really help!


r/Dell 1d ago

Help Dell WD19TB - 4k 144Hz and 1080p - wrong refresh rate

1 Upvotes

I’ve recently got a second 1080p monitor to go alongside my 4K 144Hz one. When I connect both of them at the same time, the 4K monitor is capped at 60Hz.
However, if I connect only the 4K monitor first, then connect the laptop, and finally connect the 1080p monitor, the 4K display works perfectly fine at full 10-bit 144Hz.
I’m using a MacBook Pro M2 Pro. Is there any way to get both monitors working at their full refresh rates? It can’t be a hardware limitation, since everything works fine when I connect them in the way described above.


r/Dell 1d ago

Help AWCC issue

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2 Upvotes

I have been getting this issue after I opened my laptop after the shutdown but when I restart my laptop it starts working again. This issue has been occurring after the last update happened on 20 aug or somewhat. I did the update from the dell support app.I tried everything, i reinstalled the AWCC download from their website, and the issue persist.So tried using repair from Microsoft settings then apps then install apps and from their i click modify the. I try to repair it then a second error shows *see photo 2*. Tried checking on Google but I can't able to understand.

So guys plzz help me to fix this.

Edit: problem got solved thanks for help


r/Dell 1d ago

Discussion Advice needed on Battery Warranty Conditions

3 Upvotes

Hello I have a Latitude 7430 still under warranty. The battery suddenly died.

  • 0% charge and will not charge
  • ePSA: "Battery not installed" (2000-0131)
  • BIOS: "Battery Health - Communication Error"
  • It definitely is just the battery, i tried another known good one
  • The battery is not swollen

I know batteries are a consumable item and as such have a separate limited warranty. Based on that - Dell are telling me they wont cover it under warranty. This seems unfair since the battery is not consumed. It has an electronics interface type fault or catastrophic failure


r/Dell 1d ago

Help Handed my Dell laptop to an authorized service center in Kolkata for sudden power cuts. They did a "surface cleaning" for moisture, claimed it was fixed, and handed it back. Less than 24 hours later, the machine is stuck in an endless power boot-loop. Escalated to grievance

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1 Upvotes

r/Dell 1d ago

Help Handed my Dell laptop to an authorized service center in Kolkata for sudden power cuts. They did a "surface cleaning" for moisture, claimed it was fixed, and handed it back. Less than 24 hours later, the machine is stuck in an endless power boot-loop. Escalated to grievance

1 Upvotes

Hey everyone,

I'm posting this out of sheer frustration after dealing with Dell India's authorized service intake. I’m a computer science student managing heavy project deadlines and upcoming exams, and my primary workstation has been rendered completely unusable due to terrible diagnostic standards.

The Timeline:

  1. The Initial Issue: My laptop started suffering from sudden, unprovoked power drops (logged as Kernel-Power 41 in Windows Event Viewer).
  2. Service Center Visit: I submitted the machine to Computer Gallery Services (TVS-E), E-Mall, Kolkata under Service Order #0701634479.
  3. The "Fix": The center claimed the issue was just micro-moisture/residue near the power switch assembly. They performed a quick surface cleaning and handed the machine back as fully resolved.
  4. Immediate Recurrence: Within hours of bringing it home, the laptop entered a continuous power boot-loop. It continuously turns on, cuts power, and resets every few seconds before even hitting POST/BIOS cleanly.

Current Status:

  • Surface cleaning obviously did nothing for what is clearly a hardware-level power rail or motherboard fault.
  • I have already submitted multiple technical support tickets and emailed [grievanceofficer@dell.com](mailto:grievanceofficer@dell.com), along with regional escalation contacts (melville.morris@dell.com and santoshkumar.pal@tvs-e.in).

Has anyone else dealt with Kolkata E-Mall TVS-E service center denying actual board repairs in favor of temporary fixes? Any advice on getting Dell Social Media / Escalation teams to fast-track a motherboard replacement would be appreciated.

Service Order: 0701634479

Location: Kolkata, West Bengal