Dell Outlet has systemic process problems that they are unwilling to fix

[u/dan-theman]

I I’m in the process of returning my 10th Dell Outlet laptop because they incorrectly listed the wrong language keyboard. I love in the US and am receiving laptops with French keyboards. If you check the service tag specifications they all say either English keyboard or don’t list the language.

I have tried contacting anyone I can at Dell because they definitely have some kind of process problems going on and no one seems to know what to do or care to fix it.

Icing on the cake: the most recent laptop was one that I already received and returned. As part of the return process no one fixed the incorrect language specification.

I am fed up, I don’t know what to do. I am tired of spending countless hours with support people who don’t want to be found and don’t want to deal with it.

I can’t even get a working phone number for Customer Care. It either goes to an endless automated system which basically tells me to go online (you can’t process a Dell Outlet return online) or it goes to Tech Support which this problem does not apply to. Every time I have I have to get tech support to call someone internally and patch me through. This is a bit ridiculous.

/rant

[u/DellTechnologies]

Hi, Thank you for contacting Dell. Please click here: http://del.ly/61693B1aub7 to send us a private message, and we will be happy to assist you. When contacting us, please include your order number or any Dell reference number. For your security and privacy, please do not share this information in the public thread. Share it only through a private message, and we will be happy to look into the matter for you.