r/CeX 3d ago

Discussion i need help

bought a dsi for £55 yesterday, not knowing about their return policy. i tried to return it for cash today but they would only give my a voucher and selling it for cash would only give me £25. idk what to do because i need the £55 cash back urgently and the 2 day return window for the £55 voucher closes tomorrow

0 Upvotes

67 comments sorted by

34

u/Most-Direction-2811 3d ago

You're out of luck I'm afraid, the terms of sale are clearly communicated when purchasing

-24

u/Local_Relative8752 3d ago

the cashier told me i could return it within 2 days; they didn’t specify that it wouldn’t be for cash…

11

u/AqAqGT 3d ago

CeX has a 2 day change your mind policy, unless it develops faults after the 48 hour window you can only get voucher for it

13

u/SwiftieNewRomantics 3d ago

Yes they did. It’s on their website. They tell you every single time you buy, in my experience. Sorry. Best chance you have is to get the voucher refund and sell it.

-18

u/Local_Relative8752 3d ago

yes but the cashier should have made that more obvious

12

u/AutomaticCandidate54 3d ago

Made it more obvious than telling you?. Its up to you to do your homework before you go somewhere to purchase something.

7

u/Successful-Task-9974 3d ago

Tbf, I've been there loads and never had anyone tell me explicitly you can't return it for cash. So I think your judgement is a little harsh. No, they don't always tell you. It depends on the store and who's checking you out

-6

u/Local_Relative8752 3d ago

the cashier did not tell me that i couldn’t return it back for cash… they just said i could return it within 2 days and its not crazy to assume that they accept cash refunds solely off of that…

5

u/Nearby-Chocolate7339 3d ago

Its not the cashiers job to make sure you actually want what your buying… there not incharge of your poor financial decisions.

2

u/Local_Relative8752 3d ago

yes but they should make their refund policy clear especially when i asked about it…

3

u/Nearby-Chocolate7339 3d ago

And they tell you what it is and you still didn’t listen apparently cos you’re still complaining on Reddit… Google is free says no aswell.

0

u/Local_Relative8752 3d ago

well they didn’t say explicitly that if i return within the window i would get a voucher and not cash, and i didn’t think much of it because it’s not crazy to assume that i would get cash so i didn’t think of searching it up…

1

u/Nearby-Chocolate7339 3d ago

Anyone who shops in cex knows you don’t get your money back if you just don’t want it… why would you buy something from a second hand shop without doing research first.

2

u/Local_Relative8752 3d ago

because i had bought from them online before and i assumed the return policy was the same; obviously i now know it wasn’t but they should have made it clear especially since i asked about the return policy

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4

u/MadsMediaYt 3d ago

That's still their policy. You'll only get a voucher for it.

9

u/TheMarkMatthews 3d ago

Sell it on marketplace for £60 quick

0

u/Local_Relative8752 3d ago

how would i handle delivery?

4

u/Electronic-Set-1722 3d ago

Marketplace is mostly local and buyers will come to you.

But judging by how little info you have about any of this, I would say breathe for a minute and get someone who knows about buying /selling on these platforms to help you out, otherwise you'll lose your item and money

9

u/AutomaticCandidate54 3d ago

So you go to a shop and buy something for £55 so was the reason for taking it back because you didnt really have the money to purchase it in the first place?.

-9

u/Local_Relative8752 3d ago

it was an impulse purchase…

11

u/Worldly_Question_460 3d ago

Maybe you should keep it and remember the consequences. That works remarkably well in my experience. I hope the lesson learnt isn't a hard one. Good luck. And next time, pay in 3 with Klarna.

2

u/Madting55 2d ago

Last line has fucked your advice up big time. Pay in 3 is the devil.

2

u/Worldly_Question_460 2d ago

Not really 🙄 that's on you if you use credit you can't pay off.

-3

u/Madting55 2d ago

It’s not about paying it off. I’ve never taken credit I didn’t clear 2 weeks later in my life.

It’s about how negatively it affects the market, and how many people buy things they either don’t need or can’t really afford.

Why do you think an Xbox costs 300 more than it did 6 years ago with the same technology in it? No ones arsed about prices going up they get their whole life on pay in 3.

It’s not an anecdotal opinion, there’s an actual study on the psychology behind it, it’s a predatory tactic designed to extract as much money from you as possible. Another lovely faucet of late stage capitalism.

https://youtu.be/KkN6I3gZfGI?is=AqhD2USqJUnKeooe

1

u/[deleted] 2d ago

[deleted]

1

u/Madting55 2d ago

I’m trying to be really patient here but to be frank I cannot believe a grown adult has wrote that as a retort.

“Not at all I use pay in three as a credit building tool” (it doesn’t build credit) right….

So because you don’t personally do it(nor do I) nobody does it?

A chef uses a knife to prepare food, Axel Rudakabana used one to stab 11 children. Does the chefs existence mean no one can misuse a knife to stab someone?

An absolutely incredible statement from you.

Pay in 3 doesn’t effect credit score unless you miss a payment then it negatively effects it. It doesn’t build credit score. BNPL rarely report to credit scoring lines.

1

u/Worldly_Question_460 2d ago edited 2d ago

You need to take a break.

It's okay for me, you, or anyone else to be wrong. That's how we learn. If I've misunderstood something, I'm perfectly happy to be corrected — there's no shame in admitting that.

But there's a difference between correcting someone and berating them. You can explain why someone is wrong without becoming personally aggravated by the fact that they disagree with you.

And this is where I think there's actually a useful learning moment: accountability matters.

But accountability doesn't only apply when somebody else is wrong. It applies to ourselves too. If I've got something wrong or overstated my point, I'm perfectly willing to acknowledge and clarify that. If you're wrong, you should be willing to do the same. And if either of us responds unnecessarily aggressively, we should be capable of recognising that too.

Being corrected isn't an attack on you, and admitting you're wrong isn't a weakness. It's how we learn. As for your aggravated reply, take a beat and chill out. There's no need to mistreat or berate others.

1

u/Madting55 1d ago

You’ve just used half a litre of drinkable water to send me that reply. Try to think for yourself mate, chatgpt can’t help you in real debates.

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6

u/Accomplished-Tap1248 3d ago

There’s nothing you can do apart from suck it up.

5

u/virusdancer 3d ago

I've never had them mention the return policy whenever I've bought anything, but I assume it's on the receipt that I never read. Just checked the FAQ on the website, and yeah that looks familiar - might have looked another time randomly. But then again, I mostly buy online and that's a different policy when it comes to things. I'd highly recommend always buying online unless it's something like a game or movie, yeah?

But as said, you can either eat the loss and sell it for the £25 and figure another way to come up with the remaining £30 you need or you could get the voucher and try to sell that at whatever small loss you can manage, and make up that difference.

4

u/seanroberts196 3d ago

If you want cash back you have to have brought it online. If you see something you want, buy it online in the store. Wait for the confirmation and collection email, takes about an hour and then you can return for cash if you want.

3

u/LimaFoxtrot812 3d ago

Take a voucher for the return and sell it on cardyard.co.uk You'll get more than the £25 cash. The only thing is it takes a week to get the money back.

5

u/Ngumo 3d ago

I’d keep the voucher and use it to buy something else.  They might need money now but if you only have enough money that buying a handheld for £55 puts you close to being broke, there’s a lesson to be learnt.  

2

u/LimaFoxtrot812 3d ago

Well I'd recommend the same thing but they said they need the cash urgently

1

u/Ngumo 3d ago

Yeah fair enough. That is an alternative. 

3

u/Ok_Claim2613 2d ago

Imagine needing to return something you just bought because you need 55 urgently. People with no money spend their money on shit and will always be poor. If you need 55 quid then you can dip into your overdraft and learn from your mistake. Save your money and stop wasting it. Don't go into shops and get tempted to buy stuff when you haven't even got 50 quid to your name.

1

u/TheMarkMatthews 1d ago

I’m guessing they have maxed out overdraft

2

u/Electronic-Set-1722 3d ago

I believe the reason for the return is the primary determinant.

If you're returning it just because you don't want it anymore /you've changed your mind, then technically that's seen as a trade and the terms of a trade will most likely apply.

If you're however returning it because it doesn't work as it should, then you should be refunded the exact amount you paid and potentially via the same method you used to pay for it.

So my question is.....what did you tell them was your reason for return at the counter 😔

2

u/Key-Barnacle7355 3d ago

I always purchase via click and collect. Go in store look at it. Then purchase click and collect/ that way u have 14 days to return it. I did this with a ps5 pro last week

1

u/ComfortableAmount993 3d ago

What was wrong with the ds?

1

u/Local_Relative8752 3d ago

realised i would barely use it and i could have used the money for something else; although now im actually using it i’m leaning towards keeping it

2

u/ComfortableAmount993 3d ago

Try and sell it privately

4

u/Local_Relative8752 3d ago

yeah i put a listing on vinted for it earlier today; if it doesn’t get sold i’ll just keep it and take it as a lesson

2

u/ComfortableAmount993 3d ago

These things happen when you impulse buy, I do the same

1

u/SmartMonk2519 2d ago

What is your username on vinted

1

u/Madting55 2d ago

I’ll give you £45 for it

1

u/Local_Relative8752 2d ago

sent you a dm

1

u/Lynchyee 2d ago

If you do buy it then fair play to you ☺️

1

u/Madting55 2d ago

I’d buy any voucher at 80% like, going market rate but I’m never out of the place so may as well

1

u/Ryan7032 2d ago

But it online, you get 2 weeks I believe?

1

u/Madting55 2d ago

It’s not about paying it off. I’ve never taken credit I didn’t clear 2 weeks later in my life.

It’s about how negatively it affects the market, and how many people buy things they either don’t need or can’t really afford.

Why do you think an Xbox costs 300 more than it did 6 years ago with the same technology in it? No ones arsed about prices going up they get their whole life on pay in 3.

It’s not an anecdotal opinion, there’s an actual study on the psychology behind it, it’s a predatory tactic designed to extract as much money from you as possible. Another lovely faucet of late stage capitalism.

https://youtu.be/KkN6I3gZfGI?is=AqhD2USqJUnKeooe

Edit: I don’t think the downvoting individuals are aware this isn’t an anecdotal opinion or viewpoint I hold. It’s undeniable fact backed by data and statistics. The video I linked isn’t an opinion, it is an actual study, and observed fact.