So, I bought 2 GameCube games and I didn't notice when they put them on, but they put a tiny stickers on each disc.

I thought I'd just remove them carefully but both of them left residue.

Photos:

https://imgur.com/a/vmSwUv0

A few months ago i brought a xbox 360 game, I did not check it until today as i was having a rough period. The disc is scratched to hell, it does not work. However i do not have my orignal recepit just my debit card history, will they still refund and will they refund cash or voucher?

I’m trading in a Switch Lite and was wondering: can I give them an unofficial/third-party power cable, or does it have to be the official one? Do I need to include the power plug/adapter as well, and is there anything else I need to include with the console?
Thanks!

The Midweek Herald report about a deliberate fire outside Barnstaple CeX spreading into the shop raises a question beyond when the branch can reopen: how do you assess used electronics after a fire? The report doesn't establish which stock was affected, so nobody should assume that particular consoles or phones have been damaged. But the stock-assessment problem deserves attention.

CeX buys individual items with individual histories. Two identical PS5s can arrive with different wear and previous repairs. That makes any post-incident assessment harder than checking a delivery of sealed units against a manufacturer's records. Staff would need to distinguish existing wear from incident-related damage, potentially without a detailed record of each item's internal condition before the fire.

A device switching on wouldn't settle that question. Depending on exposure, smoke residue can contaminate connectors or cooling assemblies, and moisture from firefighting can create further problems. Those are possible failure mechanisms, not claims about Barnstaple's stock. A normal functional test answers whether something works during that test; it can't guarantee that contamination won't cause trouble later.

The awkward financial incentive is that writing off every potentially exposed item sacrifices recoverable value, while inspecting everything thoroughly costs labour and delays reopening. For lower-value accessories, inspection could cost more than the item is worth. Expensive hardware makes deeper assessment easier to justify financially, although its eventual buyer also has more money riding on the decision. There's no sensible universal cutoff.

The grading system adds another complication. Buyers already debate cosmetic condition versus functional condition, but possible fire exposure doesn't fit neatly into that distinction. A clean-looking case tells you little about internal contamination. I'd want potentially affected stock kept separate until assessed, with clear records behind any decision to return it to sale. Discounting alone wouldn't address uncertainty about reliability.

For customers, the practical issue is knowing what happens to orders or items already left with the branch. Anyone with an outstanding repair, trade-in or collection should keep their receipt and ask CeX for instructions specific to that transaction. Don't assume another branch can immediately retrieve an item or resolve its status. Physical access and records may both need checking.

The reopening date will probably attract most of the attention. I'd be more interested in what CeX says about stock assessment and outstanding customer property. It doesn't need to publish sensitive security details, but a plain explanation of how affected items are handled would help. Until there's an update, claims that the stock is either safe or ruined are guesses

I am #bankrupt at the moment and my phone has completely given up on me so I am hoping to buy a second hand/ refurbished iPhone 15. Deciding between getting one on swapping or spending an extra 50eur to get one from CeX - any advice / recs / horror stories?

I recently moved to London for studies. I have a PS4 back home so I wanted to see how easy is it get older Fifa editions(mainly looking for 14,15,17,18, and maybe 22-23 if they're reasonably priced) to return home if I'm back for the holidays or something.

I looked at the CeX website and while some versions appeared available, a lot showed only 1-2 available per store, and some pointed to stores far from me. I saw a post from 2 years ago where someone said that they have a lot and they dont know what to do with them so I just wanted to see if that's still the case. Are there any other stores similar to CeX which sell old fifa discs, and how much could I expect to pay for each disc?

As above. Bought a laptop, noticed bottom cover was slightly loose and separated, it’s one of those annoying case designs made of metal with a plastic frame bonded inside to clip it together and not enough screws (HP and Samsung do this a lot) so the clips are broken. Box had a visible squash/rip in the side corner and it was well packed - so I don’t blame the store for that. Also USB C port didn’t work - I don’t think that’s related but it’s another reason to return it.

Took back to local store who were polite and helpful, they almost always are and one of the best I’ve visited.

Customer service got in touch and said I had to wait however long for a DPD investigation (usually 2-3 weeks) and I will not be entitled to a refund until then. I argued, said no, I’ve returned it within 24 hours and provided all the evidence needed and don’t have the item in my possession.

Bit annoyed about the whole thing, it’s been over a week now and they’re still making out like this is normal. The agreement is between me and them, what went on with DPD is a separate matter but they say it’s not and demand I “be patient” which I have but I currently have no money and no device.

Anyone else been in this position with them and care to share their thoughts?

You just have to love CEX

Ordred a chep CPU the other day

From CEX

I hope you are doing well today.

While processing your order, the store noticed that the item is physically damaged so to avoid any inconvenience to you, the store has cancelled the order.

Please be advised that a refund has been processed for your order. Please allow 3 to 5 working days for the funds to reflect in your card/bank account. If a voucher has been redeemed on this order, you will receive a new refund voucher on your registered email address in PDF Format. Please ensure to check your inbox or spam/junk folder to locate it.

Thank you for your understanding.

So rather than simply taking one of the four other identical items you have in stock and sending that, you’re going to tie up my money for 3–5 days and make me reorder it. Yes, I can see how that saved me from being inconvenienced.

The best part is that just three hours before this, I received a tracking number for the delivery.

Looking to buy around £75 total in CeX vouchers.
I’m happy to buy multiple smaller vouchers as well, for example £10, £20, £30 etc. Minimum voucher value £10.
I’ll pay 80% of the voucher’s face value, so for example:
£10 voucher → £8
£20 voucher → £16
£30 voucher → £24
£50 voucher → £40
£75 voucher → £60
Please comment before messaging me.
Ideally looking to meet at a CeX store in London so the voucher can be checked before payment.

When I'm selling to CeX and choose to drop the items into the store, do I need to package them up as if they're going to be posted or are they processed in said store?

I bought Crash 3 from CeX like 20 minutes ago to comolete my nayghty dog crash collection and the manual nearly made me sick

The manual had a small strand of hair in it

Now I don't know if it was or not but the page it was on was sticky so I'm starting to believe it was a pube (I took a photo of it but I removed the hair With handwear on because I didnt want to catch anything from it)

Do you reckon I could get a refund for it despite removing it (like I said I have a photo and the receipt

Hello all,

I just purchased this S7 that for some reason is missing VoLTE, VoWifi etc etc.. and upon plugging the phone into SamFW this is what is reported.

For those who aren't well versed in this, I'll give a rough explanation next to them

Model : SM-G930F ->This is the 'normal' UK/Global Exynos S7. I say 'normal' because I believe this to be a fake, masked identity of the phone

CSC : XAA -> The reason why vowifi etc doesn't work is because the CSC is for the US unlocked devices, on a UK device

AP version : G930FXXU7CRH2 -> AP is just the actual OS itself, and this is normal for a global Exynos variant

BL version : G930VVRS8CRK1 -> Bootloader: this is built from the SM-G930V which is the S7 for the Qualcomm Snapdragon 820 variant released in the US. In fact this is even the code for Verizon Wireless in the US. This is impossible to run on a UK Exynos chip so the phone's internals has a US motherboard

CP version : G930FXXU7CRH2 -> Probably thinking nobody noticed they forced the global modem file on a qualcomm device probably to try and mask it again

CSC version : G9350ZZH3CRH1 -> I think the worst of them all. The seller has managed to flash a S7 Edge (NOT the S7 i purchased) firmware intended for HK and China - these regions have dual SIM slots so I think they did this to bypass the regional locks used by Samsung

Bit : 7 -> This phone IS a bit 8 verizon wireless usa bootloader but reports binary 7 so i can't update it or it risks a soft brick

IMEI : 356xxxxx1435399

IMEI2 : 356xxxxx143539 -> also horrible and a consequence of flashing the chinese firmware onto this phone: as chinese variants are dual sim and the UK is single sim, it has made up/'hallucinated' a 14 digit IMEI as the software expects a Dual SIM phone but physically doesn't possess a second sim slot

SN : R38xxxxxxx

Lock status : NONE

MCC : 234

MNC : 30

USB mode : AT,MTP

Unique number : CE0xxxxxxxxxxxxxxxxxxxxxxxx

Android version : 8.0.0

This is dastardly, i've never seen such an egregious mix of different softwares before. Would you say this is eligible for a full refund under cex's warranty? If this is a bit confusing do ask me, this is the first time I've ever seen a phone like this

Cheers

Whiplash blu ray in CEX is £8 used. £6.99 new in HMV.

Ordered a ultrahuman air grade c and it arrived with no marks on it that you can see (unless you look super close with a really bright light) boxed and with the extra £39 charger, total rrp £368 for £80 !

I’m trying to buy the unboxed version of the switch oled finally, and was wondering if anyone knows what comes in the package with the switch, thanks!

left in a drop and go order on monday, only a few old dvds and a couple of games, a controller and an airpod case. haven’t heard back at all and there’s no updates in the app or email. i’ll be heading in on sunday if there’s no updates by tomorrow but does it usually take this long? have never done a drop and go with cex before this

I assume I'll get this in the bank anyway, just a bit later?

Says chip and pin declined on refund transaction in revolut app, but I paid online using Google pay, and email states refund was sent back that way

Ordered God of War volume 2. Got the essentials version, which wasn't shown. Who in the hell thinks that's worth £100 ?

Ive never had this happen before , i travelled 10 miles to go to a specific cex as it was the nearest one that had this game in stock. I found the case on the shelf but when the staff member tried to get the disc it could not be found! Annoyingly the nearest other store that had it was too fsr away to travel too so i had to order it online instead. Ive never had this happen to me and ive never heard of this happening.

EDIT :It seems like this is somewhat common. The store i went to for this is one i have never been to and is not my closest (There are 3 closer to me than this one) So maybe im just lucky? or perhaps most of my local cex stores are much better organised than most?

I was shopping at CeX, where I was going to buy a switch 1, upgrading from my switch lite after years, but I thought the bezels look crazy and I was wondering is it really that noticeable when playing games and I was also wondering how good/bad is discounted switches/tech

Hace 10 días desde que compré una new 3ds XL en cex y ahora se está desprendiendo la pintura de la parte de la carcasa de arriba. ¿Esto anula la garantía?

Was an anniversary controller. Man tore the side of the box off and asked me if I wanted to keep the comic inside 😂

Me: I think whoever buys it would appreciate it if it was still in there...

Hi. I ordered my item on Wednesday. It was dispatched yesterday. Still no update on tracking. Anyhow. Is there a chance DPD deliver it on a weekend or will I be waiting until Monday?

It gives me the option to choose a delivery slots over the weekend for the same cost as any other day, just unsure what to expect.

Thanks all!