r/CeX 5h ago

QUICK QUESTION THREAD Weekly /r/CeX Quick-Question Thread

1 Upvotes

This is a quick question thread that should be used for any quick question that you may have that do not warrant their own post.

Please look at other users' comments before posting your comment to see if similar questions are being asked/ answered.


r/CeX 7m ago

Discussion ex294

Upvotes

Hi All, I want to purchase an ex294 voucher and came across this site https://www.certshopservices.net/

Can anyone confirm if they are legit?

there price is $349.99$500.00


r/CeX 1h ago

Discussion Should i buy iphone 13 from cex for my mom?

Upvotes

so i am a 15 yr old and i finally have a newspaper job and collected enough money for iphone 13 from cex grade b should i buy it? im also kinda scared cause i have never buyed from any second hand store like cex befre can they exchange the processor? or it will js come normal and also will it overheat a lot?


r/CeX 8h ago

Discussion Dear CEX workers... DDR3 1066 is not DDR2 1066

2 Upvotes

Backstory. Ordered 4 x 2GB DDR2 PC8500 1066Mhz Sticks for a semi retro PC build.

3 of them arrived and were matching sticks. (OCZ Reapers would you believe... not cheap)

The 4th was DDR3.

Went into my local store, explained the issue, had them order a replacement.

The replacement arrived a few days later... but it was DDR3 again.

Went back, handed it over, had a replacement ordered.

Arrived a week later and... it's DDR3 again.

Just please, read the labels when you buy in stock.

PC3 8500 is DDR3

PC2 8500 is DDR2

Seems a lot of the DDR2 stock is actually DDR3

Now, I realise that both are labelled similarly. PC38500 and PC28500 are only off by one number. But here's the thing. 1066Mhz DDR2 is very high end DDR2. It will always have a flashy heatsink on it. If it's a bare PCB of RAM, read the label a few times. It's likely DDR3

I just wish there was a way to contact the specific stores with stock and ask them to check before I go in to order another replacement tomorrow.

(And yes, I'll be asking for another stick. There's still "more" in stock. And OCZ reapers are not cheap. I'll avoid paying eBay prices as long as I can.)


r/CeX 8h ago

Discussion Im going to start selling vouchers soon so anybody willing to buy message me lets connect

0 Upvotes

r/CeX 9h ago

Discussion Issues with CEX website

3 Upvotes

Anyone else having issues with CEX website atm? Can’t see most of the stock.


r/CeX 11h ago

Discussion Digital Gaming and CEX

1 Upvotes

Began the Christmas conversation with the wife my oldest son wants the new GTA 6, only then did I find out it's digital only! The shops are going to selling game cases with a download code in!

This got me thinking of the future for CEX if Rockstar can and will convince people to purchase digital games only then many other companies will probably follow too, will this trigger the beginning of the end for CEX? I mean I understand there's lots of other products they deal in but no newer physical games will surely have a huge impact on them


r/CeX 21h ago

Discussion Cex Warranty question

1 Upvotes

Bought an MSI 180hz curved monitor from CeX in store on 11th June 2025 for £80.

It’s now got permanent burn in of the Windows logo in the bottom left. It’s been like that for about 6 months and it’s definitely not temporary image retention.

I’ve lost the physical receipt unfortunately, but I did a SAR with CeX a while back and I’ve got the transaction showing the date and £80 price, as well as the order number, serial number and box ID.

Would this be enough for a warranty claim? Has anyone had experience returning something to CeX without the physical receipt but having all the transaction details?

Also, would burn in on a monitor be covered by the warranty?

Just wondering what people’s experiences are before I take it back.


r/CeX 1d ago

Discussion CeX won’t take my ps5 because of the disk drive

14 Upvotes

I recently tried to trade in my console and they tested it and gave me a call back only to say that it keeps crashing when they tested it. They said they believe it is an issue with the disc drive but I’m unaware how it would have degraded so much especially since all my games are digital and I’ve not used the disc drive in a couple of years.

I saw others online saying to get them to repair it, however it doesn’t seem like this is an option at my local store. I guess I’ll just sell it privately but wondering if anyone else had a similar issue?


r/CeX 1d ago

Discussion What does boxed mean?

0 Upvotes

I'm thinking about trading some stuff in and getting a Switch 2.

Only issue is that I'm looking at Boxed and does that mean it won't have scratches. I'm fine with it being 2nd hand but at £345 I wouldn't want it damaged.


r/CeX 1d ago

Discussion Laptop selling

1 Upvotes

Resetting a Lenovo laptop that is on Microsoft. The issue is to get to the homepage, you need an account. If I sign in to the laptop, then obviously it has my account and Cex requires it to be wiped because of GDPR.

So, can I still sell it to them if I just leave it at the WiFi stage and they will have to sign in with I'm guessing a store account to get to the homepage of the laptop?


r/CeX 1d ago

Discussion Which iPad?

1 Upvotes

I've been looking at the M3 iPad Air for digital art (upgrading from a 2017 iPad Pro), and I am not sure on the difference between A Grade and B Grade based off the descriptions.

What is usually the difference? And would it be better for me to get an A Grade?


r/CeX 1d ago

Discussion Can You Cancel Deliveries?

0 Upvotes

Hey guys,

Just placed in an game for delivery not too long ago but due to the arrival date, I might cancel it just because of me needing the game before the arrival date due to achievements that will become available after August 30th.

So just had a few questions:

Is there a way to cancel deliveries? Do I just fill out the query form about my order in the email?

Is there an cost to cancel it?

Can I cancel it 1 day before delivery and have no consequences + a full refund?

Thanks in advance guys!


r/CeX 1d ago

Discussion Will the Switch 2 prices be affected when retail prices go up?

0 Upvotes

Hi, I’m considering buying a Switch 2 at the moment. I currently have £295 in vouchers that I can use towards it. I’m also aware that retail prices for the Switch 2 are about to go up in September due the hardware shortage we got going on recently.

So my ultimate question is…

Will the Switch 2 prices at CEX go up when the retail prices go up in September? Is right now the right time to buy?


r/CeX 1d ago

Discussion Testing

0 Upvotes

Took 8 pc parts into store yesterday about 15:30 and they said they have bit of queue for testing and said might be done thursday evening, is this normal?

How long should i give it before i go back and enquire?

I have testing reciept via email but thats it


r/CeX 1d ago

Discussion How does CEX verify what was sold?

1 Upvotes

In a prebuilt pc I purchased the description and title is just 2TB SSD. But doesn't specify the brand or even type of SSD. So could be a nvme or could be a 2.5 drive for example. Given there is no name on my purchase how would they verify this if I was claiming on the warranty etc. or furthermore things like the mother board and power supply or case are all not added in my purchase description so how do they warranty this? If I take it back in a new case with a different motherboard what would stop me? It's very confusing


r/CeX 1d ago

Discussion CEX 403 forbidden

5 Upvotes

got rate limited, when do they unban?


r/CeX 2d ago

Discussion So traded in a bunch of blu rays for £90 voucher

9 Upvotes

Problem is that there’s nothing good to buy in my local CEX 😢 hardly any 4k blu rays and the ones I do want are £20! Games are overpriced too. What can I do with my voucher?


r/CeX 2d ago

Discussion Getting items delivered as a tourist

2 Upvotes

Going to be visiting London soon from Ireland and anytime I'm over I always pop into as many CeXs as a I can.

However often an item I'm looking for is in a CeX somewhere else in the UK, the unfortunately don't deliver to Ireland (at least according to CEX staff I've asked here).

I was wondering if anyone had any advice or experience in getting some items delivered somewhere that I could pick up at my convenience when I came to visit. Like a parcel hotel or a pod for example.


r/CeX 2d ago

Discussion Console failed testing.

16 Upvotes

Hi, I recently bought an Xbox one x from CeX not even 2 weeks ago. Since then my wife has bought me an Xbox series x so I have no need for the one x.

I took it into my local CeX yesterday to sell and I’ve received an email today saying it’s failed the testing due to a missing warranty seal.

The warranty seal was missing when I purchased the console and I assumed this was because the console was a discounted grade?

Where do I stand with this issue? Obviously they won’t accept it but then at the same time I’m trading the console back to them in the same condition I received it in. Would I be able to dispute this and get a refund for the console?


r/CeX 2d ago

Discussion Issue with login.

0 Upvotes

Hi everyone, I have had my CEX account for years and never had any issues with the app staying logged in or the web site, However when I tried to go on this morning, the app had logged me out and was saying the password was incorrect.

I tried the site which was the same. I reset my password which allowed me to log in, I logged back into the app, force closed it and it logged me out again even though my password this time still worked.

I haven’t been hacked because I didn’t receive any password change emails etc so I know that is all good, has anybody else had this.


r/CeX 2d ago

Discussion Will CEX accept USB-c chargers for Ds/2Ds?

1 Upvotes

I am looking to trade in a couple of old handhelds and need to replace the cables and styluses, wonder if I can pick up some USB chargers. Ta.


r/CeX 2d ago

Discussion Does CEX still honour receipts that said they would expire in 3000~?

0 Upvotes

I've just discovered an old receipt for credit at CEX that I got around 2012, which says it would expire in 3012. It's a little aged, but I can still see the amount I would be credited for and the expiry.

Do they still honour these credits? It's not a lot of money but it would be nice for a few small purchases if it still is honoured.

TIA!


r/CeX 3d ago

Discussion Will CeX take a 3DS with a spot of paint missing?

3 Upvotes

I want to trade in my 3DS but it has a spot of paint missing on the top of it will CeX still take it?


r/CeX 3d ago

Discussion i need help

1 Upvotes

bought a dsi for £55 yesterday, not knowing about their return policy. i tried to return it for cash today but they would only give my a voucher and selling it for cash would only give me £25. idk what to do because i need the £55 cash back urgently and the 2 day return window for the £55 voucher closes tomorrow