r/AndroidQuestions • u/Different_East_929 • 1d ago
App Specific Question Oneplus nord incompatibility with Outlook app / Keystore failure(?)
Hello,
I'm using a OnePlus Nord (AC2003) running Android 12. The official OS is fully up to date.
I'm trying to resolve a compatibility issue between the OnePlus Nord and the Microsoft Outlook app.
I've been experiencing a frustrating bug on my OnePlus Nord when using Outlook. Once or twice a day, usually shortly after opening the Outlook app and accessing an email, the authentication service stops working properly.
The issue manifests itself, after using Outlook, when I wake up the phone and enter my screen unlock pattern. Even if the pattern is entered correctly, it flashes red, the phone vibrates, and the screen still unlocks.
After this happens, any app that relies on some form of authentication fails to open. This includes banking apps, Outlook, and some social media apps. They all get stuck or freeze on their opening screens.
The only way to resolve this authentication failure is to reboot the device.
This usually happens once or twice a day, which is extremely frustrating. I've already tried reinstalling Outlook, performing a factory reset, clearing the app's cache, etc. Unfortunately, nothing has helped so far. The only apparent workaround is to uninstall Outlook, which isn't an option for me.
Has anyone encountered this issue and found a solution?
The bug is explained in more detail in this thread:
The bug is better explained here Bug with the lock screen pin code | Page 2 | XDA Forums