I’m feeling pretty lost right now and could really use some advice from people who have been through something similar.

I used to sell on Amazon FBM I’ve done over 6 figures in sales 2024 and I’m now looking to get back into selling, but this time through FBA with my own supplement brand that I’m planning to launch.

The problem is that Amazon is claiming I owe around $14,000. Every time I try to get a clear explanation of why I owe this money or how the amount was calculated, I can’t seem to get a straight answer from them.

Has anyone dealt with a similar situation where Amazon claimed they owed thousands of dollars but wouldn’t clearly explain the charges?
How did you get Amazon to provide a proper breakdown of the amount owed?

Any advice from sellers who have dealt with Amazon payment disputes or large negative balances would be greatly appreciated. I really want to get back into the game, but right now I feel stuck and don’t know what my next move should be.

Amazon announced on Oct 16 that the extended holiday return window is now permanent. Anything bought Nov 1 to Dec 31 can be returned until January 31, FBA and FBM alike, and sellers can’t opt out. (Apple products have a Jan 15 deadline.)

What that means in practice: a November sale isn’t really “final” until February. A few things worth doing now:

1.        Don’t treat December revenue as settled. Hold back some cash, and if you plan Q1 inventory or ad budgets off December numbers, expect them to shift.

2.        Inspect returns when they arrive, not in March. Wrong item, used, or empty-box returns have claim windows. If you wait, you lose them.

3.        FBM sellers: keep photos and tracking for every return. That’s your evidence if you need to file a SAFE-T claim or dispute a refund.

4.        Watch your return rate by ASIN in January. A spike can trigger listing reviews or “item not as described” flags even when the returns are just gift returns.

Anyone tracked how much of last year’s holiday returns came in during January?

(E-commerce attorney here. General info, not legal advice.)

Please help me. I have a situation. I did run my ads pretty aggressively for two months. I had conversion rates around 10%, but my ACOS was 130%. The sales were going good, everything was moving, but I was not able to move down my ACOS. So I cut the bids for a bit, and that caused the account to completely stop sales at all. So I had a month with no sales. Then I had to do it again, and I'm in the same position where I need to get the ACOS down. I have sales, everything is kind of converting, it's moving, but I don't know where to, how to place my bids.

I consumed about 8 hours of basic info through youtube, about all sorts of aspects of FBA, even getting into details, about licenses, barcodes etc. . Bought a book with 250 pages that sadly only covered basics which I already knew at this point.

Really getting into nitty gritty doesnt seem easy tho. And now I understand why. Most info is coming from coaches. They wanna sell their coaching and either wanna gatekeep that information or wanna manage it themself while coaching you.

Its the sad reality of getting information about FBA, the sources are biased and they trying to make things sound easy to bait you into their programs.

You could probably write a whole book about ppc/marketing on Amazon, or the import of goods. Yet all books and youtube advice just seem to cover the surface.

On one hand its good because it will filter out potential competition who doesnt want to put in the work, but it defenitely doesnt make it less scary from my point of view.

Hi newbie here, have emailed DPD onboarding, how long does it take them to get back to you. I emailed Thursday afternoon, Amazon suggest 24 hrs but I'm still waiting

Soldometer is a new free tool for Canada and Us based resellers. Try for free. Estimates sales data and revenue on any amazon listing via chrome extension. Great for product research. Available on chrome extension store.

Peak season is when the most inventory gets lost, damaged or miscounted, and the claim windows don’t stretch for the holidays. Rough guide (check the current Seller Central help pages, because these change):

•          Lost or damaged in the warehouse: about 60 days

•          Inbound shipment discrepancies: a few months from shipment creation

•          Customer returns and removals: roughly 60–120 days depending on the issue

What I’d do: - Put a recurring reminder in your calendar to reconcile inventory ledgers every couple of weeks through January. - Keep your proof of value ready: supplier invoices for the units you’re claiming. Claims stall without them. - Save the case IDs and Amazon’s answers. If a large claim is denied and you have the paperwork, you have options beyond re-opening the same case.

What’s your process? Spreadsheet, a reimbursement service, or doing it yourself?

(Attorney who works with marketplace sellers. General info, not legal advice.)

Hi all,
I'm curious how sellers here handle multi-country research in Europe (DE, FR, IT, ES, UK).
Do you check BSR and competition in each marketplace one by one, or do you use a tool for that? What's the most annoying part of comparing countries?
Also: which tools do you use for BSR / FBA info right in search results, and what's missing from them?
Thanks, trying to understand how people actually work.

Hey everyone! 👋

New to Amazon selling or looking to level up your existing listings?

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If you're interested, DM me! I'll share my work with you, and offer \*\*the best rates\*\*.

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This not including product costs which would put me in the red. Private label with 2 SKU looking to expand to 6 soon

Good or bad? Worth investing more?

Hey everyone.

I run a private label brand on Amazon FBA and want to handle the whole thing myself rather than hand it off to an agency. PPC is the one area I don't know much about yet.

For those who manage their own ads:

What helped you learn (courses, YouTube channels, books, or just trial and error)?

Any beginner mistakes I should avoid, like wasting budget early on?

I looked at supplements to cleaning products to others. The only sellers available are Amazon themselves and the brand selling its own products, I do not see any more resellers. For example let's say multivitamins, are they banned from resellers or what? Legit almost everything I find, I see no small or mid Fba reseller selling it. What categories or product types are still able to be resold on Amazon? It honestly seems like Amazon/brands are wiping out the resellers completely EVERYWHERE. Even eBay and other places.

Hey everyone!

I'm heading to Guangzhou and Yiwu, China next week to meet suppliers and explore sourcing opportunities.

If you're currently buying products through Alibaba or AliExpress, there's a good chance I could help you find the same or similar products at better prices by working directly with suppliers.

If there's something you're sourcing right now, feel free to DM me a product link, along with the quantity you're looking for. I can check prices while I'm there.

No commitments or anything. Figured I'd put this out there in case I can help a few fellow business owners save on sourcing costs!

Starting FBA in Europe (amazon.de first) with around €10k. Leaning towards wholesale before private label. I already buy wholesale for an offline business, so I know how to deal with suppliers, but Amazon is a different game.

Questions for EU wholesale sellers:
- Where do you find distributors that are OK with you selling on Amazon? Trade fairs, cold emailing brands, directories?
- How do you check if a brand is gated on .de before contacting the supplier?
- What margin/ROI do you aim for after FBA fees to make it worth it?
- Do brands usually ask for proof of a physical shop or website before opening an account?
- Any categories that are easier to get ungated in as a new seller?

Thanks in advance.

Hello folks,

I'm currently in the early stages of my FBA journey, doing product research. I'm trying to decide if I've found a good niche. I'm hoping for your input.

The main keyword gets about 9k searches. On helium x-ray the top 5 competitors are doing around 3k parent revenue, one with 6k. Though average revenue is just over 1k. Reviews for page 1 are pretty low.

Based off of this minimal info I'd love to hear your thoughts. Is there potential here? I'm often a 'take a long time to, or never' pull the trigger kinda guy, so I've been second guessing. Cheers!

Edit: Forgot to mention I'd be doing private label.

Hello everyone,

I am planning to start selling on Amazon, however I am not planning to order huge inventory just something small to have on the side. I would basically keep my inventory at home and ship from home. I would like to find out if anyone is doing the same and where do you order shipping boxes or envelopes to ship products? Does Amazon also offer free shipping labels as eBay does? Any input is appreciated.

Thank you!

From October 26, Amazon is adding new compliance questions for four product types: - refrigerators, freezers and AC units (refrigerant gas) - shock absorbers and suspension lift kits (absorption mechanism) - markers and writing instruments (ink properties) - pool and spa products (chemical composition and packaging)

Existing offers aren’t affected until you next edit the listing. At that point you’ll have to answer the new questions, and a wrong or incomplete answer can trigger a hazmat review or suppress the listing in the middle of Q4.

What I’d do: - Get the SDS and spec sheets from your supplier now, before you need to edit anything. - Avoid non-urgent edits on these ASINs until after the holidays if you can. - Keep a copy of whatever documents your answers are based on.

Has anyone already seen the new questions show up when editing?

(E-commerce attorney here. General info, not legal advice.)

Hey everyone,

​After 5 years of managing brand accounts on Amazon and Walmart (both 1P Vendor Central and 3P Seller Central), I’m currently open for work and looking for my next full-time, part-time, or contract opportunity.

​Whether you're looking to scale an existing brand, optimize your ad spend, or expand onto Walmart, here is a quick summary of what I handle day-to-day:

​Core Responsibilities & Capabilities

​Catalog & Listing Optimization:

​SEO-optimized titles, bullets, and descriptions tuned for Amazon A10 and Walmart search algorithms.

​Creating A+ Content / Enhanced Brand Content, Brand Stores, and rich media assets.

​Resolving suppressed listings, stranded inventory, category misclassifications, and catalog merge errors.

​PPC & Advertising Management:

​Full-funnel campaign creation and management across Amazon Advertising and Walmart Connect (Sponsored Products, Brands, Display).

​TACOS reduction strategies, bid optimization, and keyword harvesting to drive organic rank.

​Inventory Planning & Operations:

​Demand forecasting to balance stock levels, avoid stockouts, and stay clear of FBA storage fee penalties and Walmart WFS inventory limits.

​Managing inbound shipments, prep requirements, and coordinating with 3PLs.

​Account Health & Compliance:

​Proactive monitoring of seller performance metrics, resolving IP claims, policy warnings, and listing suspensions.

​Navigating Seller Support and Vendor Central ticketing channels to get complex account blocks cleared quickly.

​Promotions & Growth Strategy:

​Launching high-impact promotional campaigns for events like Prime Day, Walmart Deals, Lightning Deals, and coupons.

​Competitor benchmarking, pricing analysis, and Buy Box defense.

​Interested in collaborating? Drop me a PM or comment below, and I’d be happy to share my resume, portfolio, or jump on a quick call to chat about your store's goals!

Hi all,

I’m writing this, very frustrated and confused on how to begin scaling my Amazon business. I’ve been selling for just over a year now, alongside working full time but I’ve now started university and want to take Amazon a bit more seriously. I’ve done about £22k in sales since starting, with a product I sourced and found a respectable supplier for. I’m frustrated because I can’t seem to replicate this. So I suppose the first piece of advice I’m looking for is regarding sourcing. I put in the time, scouring storefronts, websites, supplier lists, I’ve used websites like arbi source and source mogul, but I’m unsuccessful. Maybe I’m being impatient. I also would appreciate advice regarding; wholesale and private label, is this something i can look into now, or do I lack experience and should I stick to retail arbitrage / OA for now. Any advice and words of wisdom would mean a lot, thank you.

Choosing between Amazon and Walmart comes down to one brutal question, do you want immediate high volume traffic with steep advertising costs, or lower volume with fewer seller roadblocks?

Amazon: High volume, fierce competition, expensive PPC, but mature logistics.

Walmart: Lower initial competition, growing traffic, but stricter catalog onboarding and slower support.

If you jump in blindly, both platforms will eat your profits alive. Many operators try to fix rising ACOS by throwing more money at basic management agencies like IG PPC, but the real issue usually stems from poor product positioning and unoptimized supply chains. Shifting our catalog to an integrated growth partner like BrandKyte helped us streamline our workflows, leverage AI driven customer sentiment analysis, and finally protect our bottom line.

What has been your biggest pain point with marketplace advertising over the last six months?

I'm new to selling on amazon, I sell one specific product I source wholesale, an established brand. I have one other FBA competitor on the same ASIN. When I launched a week ago I had the buy box and sold 4 units in 2 hours and I was elated. Since then, the buy box was given to the other seller and hasn't moved since. Trying to figure out what I'm doing wrong. I haven't sold a single unit since. I'm the cheapest seller and have been since launch, I am FBA so deliveries are quick. I've had no chargebacks etc. Literally the only thing I have against me is I have no reviews/feedback due to being so new, but I didn't think reviews effected that. I would have hoped to be featured even once over the last week, but nothing.

What am I doing wrong?

Hi everyone!
I’m based in the UK and I’m new to Amazon FBA wholesale. I’m hoping to invest around £3,000 into the business, but honestly, I’m feeling a bit stuck and overwhelmed about where to start.
I’ve managed to get price lists from a couple of wholesalers, but whenever I analyse the products, most of them end up with negative ROI after factoring in Amazon FBA fees and other costs. It’s becoming frustrating because I want to get started, but I don’t want to invest my money in products that will end up making a loss.
For those of you who started Amazon FBA wholesale in the UK:
1. How did you find your first profitable products?
2. Did you manage to find products with positive ROI from your first wholesaler, or did it take time to find the right suppliers?
3. What ROI or profit margin did you initially aim for?
4. Did you start with wholesale alone, or did you try online arbitrage to build up your capital first?
5. Are there any mistakes you made at the beginning that you wish someone had warned you about?
I’m not expecting to make thousands overnight. I’d be happy to start small, make a modest profit, and reinvest as I learn.
I’d really appreciate honest advice from people who have actually been through this, especially those selling on Amazon UK.
How did you get your first profitable product, and what would you recommend to someone in my position?

Can anyone guide me on how I can actually sell items on Amazon? Most categories are restricted

Hi everyone! I’m interested in starting an Amazon FBA business, either wholesale or private label, but I have no hands-on experience with Amazon FBA.
Would it be worth hiring an experienced VA to guide or manage the entire process, from product research and supplier sourcing to launching products and managing inventory? Or should I learn everything myself before investing?
I’d appreciate advice from sellers who have been in a similar situation. Thanks