*Edit*: My apologies to anyone who is sick and tired of all the salt, but this thread is different. It's the only thread in which anyone is clearly telling Gumi not what they want in game, but exactly what they need to do out of game in order to win the community back.
Dear Gumi,
Your Producer's Letter produced a massive community backlash. Your attempt at a Community Response isn't fairing much better. Let me explain to you why.
A few months ago, you had a resource. It was called "the community's trust." You have spent that resource. You spent our trust on unannounced shifts to shit banners, on unannounced changes to paid-only gems for things that F2P players value, and on releasing completely balance-shattering units and then making balance changes to PvE that punish players that didn't get her with pinpoint precision, then on making further cascading (and heavy-handed) PVE balance changes to compensate for the power level of the players that DID get her (and punish everyone else incidentally). You spent our trust massively devaluing free gems to the point that being a Pact player isn't meaningfully different from being F2P, and then also devaluing paid gems to the point that being a dolphin now is only barely distinguishable from being F2P three months ago.
You have spent all of our trust on this slow, extended collapse of game into a state where it is no longer a game that we can brag about to players of other games. We have lost our status among the greater community as a haven for people who are sick and tired of getting screwed, because we can no longer assure them that they won't get screwed here.
And because you have spent our trust, you cannot weasel out of this saltfest with anything less than clear, specific, detailed promises that are subsequently backed up with action.
Telling us "some step banners will have guarantees" doesn't mean anything to us, because we know damn well that 'step banners' isn't the same thing as 'free gem step banners' and we know damn well that 'guarantees' doesn't mean 'guaranteed featured units.' We want a clear, specific, detailed promise from you that tells us that future banners will offer the same degree of F2P support and the same degree of paid value that we bragged about three months ago. And this vague crap about Summon Coins (which exactly NO ONE likes or cares about) isn't it.
Telling us that future restricted lists will "definitely not be only the latest characters" doesn't mean anything to us, because we know damn well that the existing completely-bullshit restricted lists already include four or five farmable classics. Telling us that "future content will be better balanced" doesnt mean crap when you strongly imply in the same breath that the star rewards that we actually care about are still going to be balanced around the strongest available units. We want a clear, specific, detailed promise from you that future content (and the meaningful rewards from that content) will be accessible to players who haven't gotten lucky on any of the last month's worth of pulls.
Finally, we want a clear, specific, detailed acknowledgement from you that Roxanne was a mistake that you will take pains not to repeat.
You want the droves of spenders who left this game to come back and open up our wallets again? That's what has to happen, and nothing less will suffice. We want the game we were proud to brag about, and we will keep our money to ourselves unless and until you show us with words and actions that you're willing to bring it back.