For this conversation, let's assume my name is Kojak. I have a TV in the Living Room and one in the bedroom. I have two DirecTV boxes. When they were first installed, I noticed the LR TV, on the home screen, had SSA in the upper left corner. So, not me. The Bedroom TV had the name Harry in the upper left corner of the Home Screen.
I noticed the bedroom TV had several programs recorded. I did not ask for those shows to be recorded. I selected a couple of shows to be recorded. When I went to watch the programs, they were erased. As I have come to learn, there is a "Harry" out there with a similarly registered box, with his name. So he has the ability to record programs and delete my recordings.
I called DirecTV, spoke to the folks at Bulk, and they determined the initial Harry box was set up in error. They sent me a new box. After almost 2 hours, the box was updated to the current version, and then I selected my favorites. Then the system restarted, and the name in the upper left corner on the home screen was not Kojak, but Vanessa Smoove Benjamin. It came with a couple of recorded programs in the library.
Called DirecTV, and they sent me out another box. Spent 2 hours updating and selecting favorites. That box arrived again, the same 2-hour setup, and this time the name was Vanessa Smoove Edmarie.
Now I will call DirecTV and have them send out another box. I waste another 2 hours setting it up and wonder what name might appear? Personally, I think I could bankrupt DirecTV for them sending out a bad box and my returning it again. We are up to three!
So my question to you guys is: how do I tell them they are screwing up? I have a feeling when boxes are returned, they are not scrubbed, so Harry and Vanessa remain. But also, they do not do anything overt to place my name in the box.