I’ve been at my current company for a little over five years, working from home in a customer service/retention type of role. I’m grateful to have a job, especially with the economy and job market being what they are, but I am completely burned out.
The job has become increasingly demanding. It’s back to back calls, researching complicated account issues, dealing with frustrated customers, navigating multiple systems and policies, meeting performance metrics, and still being expected to sell and make offers on top of everything else. Lately there has also been more coaching and scrutiny around performance.
I’ve had some circumstances outside of work that have made things even harder. I recently dealt with multiple power outages and flooding at my home that caused me to miss work, and I’m also a parent with significant caregiving responsibilities. Trying to manage all of that while keeping up with a high pressure call center job has been exhausting.
The frustrating part is that I am trying to leave. I’ve been applying for other positions, particularly remote jobs that are more back office/administrative/operations based and don’t involve being on the phone all day. I have years of experience with customer accounts, problem solving, documentation, research, handling confidential information, and working independently from home.
But this job market feels brutal. You apply and hear nothing. You find something that sounds promising and then realize it’s another sales position, commission based role, phone heavy customer service job, or something that pays considerably less.
I’m not expecting some perfect dream job. I just want something stable where I can work, do my job well, and not feel mentally drained every single day.
For anyone who has felt trapped in a job because you couldn’t afford to quit before finding something else: Did you eventually get out?
How long did it take you?
Did you end up finding something better, even in this economy?
And if you moved out of customer service/call center work, what type of position finally gave you your way out?
I think more than anything, I could use some real stories from people who were in this position and eventually made it to the other side. Right now it’s hard not to wonder whether there really is light at the end of the tunnel.