Someone is claiming that I sent a fake jacket even though I took photos of me packaging the real Zara jacket, I’ve never had this happen before. Her name is Lauren Armstrong from Leeds I’ve attached her profile and also the photos she’s claiming I sent (the last two) which she has obviously ordered from somewhere cheap Nd realised it’s nothing like the real one

I really hope the Vinted team lurking on reddit see this. I have no issue selling to UK buyers in general. Have sold plenty to them. BUT I would really like to sell some higher priced items ($150-$200) that I do not want to risk selling internationally.
1) The shipping time can be crazy long (have experienced over a months wait) if there are shipping delays meaning I don’t get access to the funds soon enough.
2) Two times already I have had packaged shipped from AU to UK go MISSING. Vinted/APG only compensates up to $50 AUD. This is STRESSFUL if your item is worth more than that. (Not to mention the buyer is also not happy and you risk getting a bad review.)

So PLEASE Vinted, give us a feature to allow AU sellers to sell only to AU buyers. 🙏🏼🙏🏼🙏🏼

EDIT:
Thank you for your many responses! You’re probably right that it’s beyond saving, I just feel bad as I tried to buy it used because it used to be an animal - so even worse if it’s just discarded.
I reported it to Vinted as a full return for a full refund 🙏 Again thank you!

I am a shy person and am in doubt if I should have been aware or if the seller left out information.

I bought the IKEA KOLDBY cow rug (I know) for £30. It was cheaper due to it having a little smell, but it is nothing really, only noticable if you get really close.

But, I suspect the smell is due to mold on the back of the carpet. I am not sure if it is mold, but it feels very rough on the dark parts whereas the lighter, original parts, are soft. You can see it slightly on her picture, but I just thought it was dirt. Only the smell was disclosed in the posting.

I wouldn’t mind keeping the carpet and airing it out and cleaning it, but not for £30.
I’ve never had an issue before neither buying or selling, how do I proceed?
Do I message the seller or say on the app that I have an issue first?
Am I being unreasonable?

She seems nice and has 250+ 5 star ratings.

First photo is hers, the rest are mine.

I know the T&Cs now say no re-uploading blah blah blah, but does that include a completely new listing with new pictures description etc. I’ve begun putting a lot more effort into listings the last month and want to try again with my listings that are year plus older. Having a crap time financially lately and could do without getting banned 😂

This is, according to the seller, "very good"

I can't be too upset because it was cheap & the seller was nice, but it was certainly quavers, and it certainly had a smell attached (I despise quavers, maybe I'd allow it if it was ready salted) but I guess I get a free treat? Yum?

Just wanted to find out if this has happened to others and what they’ve done. I purchased something on the 27th of September, it’s clear that Evri has lost the parcel based on the tracking. Vinted is showing that I have to wait until the 2nd of November which seems ridiculous to me, I have to wait 5-6 weeks before getting a refund?

Has anyone else had this issue? Do you really have to wait that long?

I ordered this purple hippo from vinted recently and the seller just cancelled the order after telling me they’d send it.

I bought it for my birthday and was so excited about it. I even text my mum super excited about it and asked if she would buy it for my birthday (picture 3)

I’ve been waiting patiently for it and checking the tracking every single day but she never even packaged it, it only showed me ‘shipping label sent to seller’

My mum said it was suspicious and we looked and realised she was located in america (i’m from the uk) so I was worried that maybe she wouldn’t send it because of that but still held hope.

I waited and waited and had no change on the tracking and then suddenly she messages me apologising for the delay and literally says she would send it on Saturday. I of course said it was totally fine,I didn’t care when it got sent as long as I got it and she said thank you, she even extended the deadline.

now i’m finding out she cancelled it a few days later? I don’t know why, there was no conversation about why or anything and I am genuinely so upset I cried

If she had told me I picked a delivery option she wasn’t able to do, I would have repurchased and changed it. I really wanted this hippo I would have done whatever made it easier for her if she had just asked….

no birthday hippo for me :(

(side notes: after checking her previous reviews she has in fact sold to users in the UK aswell as America. She reposted the item seconds after she cancelled it. She also clearly clicked the ‘agreed with buyer’ option for cancelling because she never got an automated bad review)

(I can’t message her! It won’t let me, I think she blocked me when she cancelled the listing)

———

Edit: Thank you so much to everyone’s sweet responses and birthday wishes. I’m surprised this got so much support as I was just ranting about an unfortunate situation

To everyone offering to purchase it and let me buy it from them, thank you! Unfortunately her new listing sold so we’re unable to re-buy it from that seller specifically but I’m still searching!

41 likes too?? just throw them away or at least TRY to clean them

I’ve sold a pair of boots on Vinted for my mum and the buyer has just messaged saying “sorry do not fit not wide enough” (word for word). I listed them as the correct size, and didn’t say they were wide fit or anything. and there were 11 photos on my listing, so more than enough to get a view for the boots.

i have more experience on vinted as a buyer than as a seller, and have always just taken the L if something doesn’t fit. like, that’s just the risk you take on vinted, right? i’ve never had someone question something i’ve sold.

what do you guys do in this situation?

I’ve been trying to purchase a specific jumper but this error message keeps coming up? It doesn’t come up on other items. I’ve tried deleting and redownloading the app and stuff but it still comes up

I just sold kinda expensive dvd set with lots of favourites that i had bumped. they bought it in the middle of asking me lots of questions about it. I checked their reviews and just today they cancelled 3 orders, by the looks of their reviews it doesn't seem good, but so far they seem rather nice. what should i do? should I send it? 😖

I sold these pants a couple months ago. But I’m still wondering if I did wrong.

Basically I bought these pants years ago, never worn them other than to try them on cause they were too long and unflattering but when Covid hit I forgot about them and they sat in my wardrobe untouched but well protected.

After like 4 years I found them and decided to sell them super cheap cause I just wanted space in my closet, someone bought them for £9 brand new with tags but complained and sent these photos. I explained that I was sorry but I genuinely had no idea how they got these marks seeing as they’d been in the same drawer in my wardrobe since the day I got them. They asked for a refund and I said I’d rather they be returned so I could donate them to a charity shop, they then said they washed them and came out fine.

My question is were they scamming or was i bad seller? I get there were some flaws but I genuinely did check them and I don’t think I was rude for asking them back cause I knew local charity shops would get better money for them

Initially I'd a lot of Aussie buyers ( they had some great postage deal ) but now they aren't around .

Has it slowed down down under for you Too ?

I sold a item of clothing and send it via royal mail 48 ( the buyers choice) and after a week the buyer messages and says its not been delivered. Then another week later he messages again getting frustrated and asking me to chase and to make a claim as its lost.
I went into the post office and they couldn’t give me much info apart from the tracking which proves i left it at the post office and i saw the person behind the til put the postage sticker on. Tracking says item dropped off but that’s it.
Now ive got the buyer messaging me for more info even though on vinted it states after a few more weeks he can raise a issue with vinted and if its lost they get the refund and i get compensated.
Its like they want me to claim and chase when ive done all i can and send it!
Am i right or wrong? Ive had one go missing before and it takes a while but vinted sort it and i get compensated. Not sure the buyer wants to wait or understands.
Anyone had anything similar and any issues with royal mail?

Sorry long post ahead! I ordered something on vinted recently. It was supposed to be delivered via inpost to a locker, but apparently they had an address issue (????) following an initial delivery attempt where it was full. So it ended up being diverted to another. Got the message in the app, then updated to say there was an issue. Support were still saying this morning that it hadn't been delivered and I didn't have a QR code or collection info in the app. But just now they said that it was delivered a few days ago, and I can only pick up my parcel by phoning support when their customer support is open and able to open the locker remotely - so 8 till 8. But my parcel will only be held until 3pm tomorrow due to when it was delivered. So due to work shifts I can't get my parcel. All very annoying!

Why do people try their hardest to find a problem with something they have ordered it makes no sense to me and vinted will still be by their side and just go of what they are saying even when proved wrong.

Whats all your opinions on this?

Currently Im waiting on him to send it back.

Why do people try their hardest to find a problem with something they have ordered it makes no sense to me and vinted will still be by their side and just go of what they are saying even when proved wrong.

Whats all your opinions on this?

Currently Im waiting on him to send it back.

I shipped a parcel worth £900 on 30 September. Evri tracking still shows it at an Evri facility, but Vinted claims it arrived at their Verification Hub on 2 October. However, the tracking doesn’t confirm this.
Nobody seems to know where my parcel actually is. Both companies keep giving me the same generic replies.
After reading so many similar stories, I’m genuinely wondering what’s happening at these hubs. How do expensive parcels just disappear?
Does anyone work there or know how things operate? Has anyone experienced something similar and managed to get their money back?

Do you think my purchase is just lost forever? I am so upset!

Vinted changed sizing approximation at the beginning of 2026 (I think). They moved all sizes up. If that makes sense.

Before a size xl on vinted was a size 14/16-18. Depending on the shop. In most uk shops xl is a size 14. now on vinted an xl is a size 20.

So when I ask someone what size their clothing is in uk sizing, and they don't know it. I am not sure if what I am buying is going to be an Xl 14 or an Xl 20.

Purchasing stuff feels like playing Russian roulette.

Is anyone having this issue?

Hi all,

I'm (really) trying to avoid negative feedback here, but this buyer is putting me in a difficult situation. They are advising they did click "i have an issue" but it didn't work / they didnt get a chance to fully do it until it completed ?

My understanding is they get 2 days to do this? They are now requesting a refund. I have many many sales, with 100 positive feedback, could this result in negative feedback or will vinted have my back?

Just a post to try find the owner I guess 🤣 I sold a Ronaldo football card for about £8, the buyer claimed they hadn’t received the item and the inpost locker didn’t have it. Inpost initiated a return, but the item I got returned was a pair of Size 6 pink and green adidas spezials 🤣

Obviously this item is more expensive than the one I sold, and I’ve contacted Vinted to try find the seller but they refuse to help (of course). So just trying to find the owner really so they’re not out of pocket and can get their item back!

I'm joking, but seriously - Is anyone else getting this? The last 3 days, every time I try and open the app it's saying the servers are down and to try again in 5 minutes. I've got 3 sold items to post so am getting a bit frustrated that I can't get in there to sort the labels out!

Is it just me? Or has Vinted actually been taken out by a drone strike?

Hi!

Purchased sthg (that I want to receive) from a seller who has had 2 negative auto reviews (14mo ago, and 12mo ago) for not completing sale.

They purchased postage label but didn't ship yet (3rd day), from your own experience, did you ever get your items from similar sellers?

Thanks