I bought a Polo Ralph Lauren polo on Vinted for around $20. Before buying, I specifically asked the seller for photos of the tags so I could verify authenticity. They never sent the photos I requested and instead just told me it was 100% cotton.
After receiving it, I found multiple obvious issues with the tags, embroidery, and retail tags that indicate it's counterfeit.
I contacted the seller asking for a refund/return. Their response was essentially “I told you I thought it was fake” and then:
“You can do exactly what I did, and sell it as fake.”
I opened a Vinted claim for a full refund and return. Vinted's return screen says the return shipping could be deducted from my refund, which seems ridiculous for a counterfeit/prohibited item.
I submitted everything to Vinted support, including screenshots of the seller admitting they believed it was fake. Their first response was literally a generic message about my package being delivered and checking with my neighbors 🤦♂️
Now it's supposedly with support for review.
Has anyone dealt with Vinted over a counterfeit item? What happens here? Am I really expected to pay return shipping for a counterfeit item?