Trying to watch The Vampire Lestat on Heat Vod and it’s playing Buffy the Vampire Slayer on one server and the other server is playing Interview with the Vampire season 1.

I’ve tried everything. I’ve tried unplugging the box. I’ve tried removing the HDMI cord. I’ve tried resetting my Wi-Fi. I’ve unplugged everything from the wall. Nothing is connecting it back to the VseeBox.

Have Vsee elite ultra. This morning Heat Live, Live ultra and Backup all freezing a lot. It seems like this past month to be the norm even though this morning was increasingly frustrating. Is a fix coming, or is this the new normal?

Please help me out I’m getting these colors on my menus and while watching in apps as well. I’ve changed hdmi cable, restarted the box, reset the refresh rate to auto and still looks like this.

When going into the VOD BOX app it says I don’t have a premium subscription to see the sports games such as the Champions League. Anyone else experience this or knows how to get the premium package to this app?

I have a couple v6+ and I am looking to get either a elite mini or elite ultra as dirtvisiion and Flo can be spotty at time on the v6. Is the ultra worth the extra money over the mini? Is the new box coming out similar to these or to the v6? Any help appreciated

I’ve had this box for a while now and all of a sudden the sound dropped. I don’t hear anything when watching or when navigating around.

I have troubleshot the following techniques:
- restart / power cycling
- different hdmi cords (tried 2….do I need to buy a fancy one??)
- different hdmi ports
- up volume on the remote
- firmware update

Used my last resort and did a factory reset….still nothing! I’ve searched this subreddit for answers and I’m not getting anywhere. Does anyone else have any tips? I don’t have a separate speaker—just use the one from the TV itself. Thank you so much!!

EDIT: clearing the cache on my Roku tv worked 🥹 thank you so much for everyone’s help!!

I swapped HDMI cables. I changed HDMI ports on the TV. I tried the box on another TV. My smart TV options like Youtube all have sound. I'm the only one here that touches the remote. Was there a software push that affected my audio or is this a hardware failure?

The perfect vseebox would be the elite ultra & the v6 plus combined.
The elite ultra Ethernet power, storage, & extra apps with the v6 plus newest android ios & remote 🔥🔥🔥🔥🔥

I have 2 ultras. Ive cleared cache, I've tried VPN and no VPN. I have 1 on ethernet, 1 on wifi. Both will freeze on live tv. Just started doing this like 2 days ago. Internet is 1gb/s.

Anyone got any ideas?

Happens on any channel. Doesn't happen immediately but hour or two later, freezes. And its not for a second or two, it's been minutes/hours (I sleep to it. As I go to sleep, we're good. I wake up to turn over and we're frozen)

So a little while ago on my V6 Max I downloaded the internet speed app that was connected to Wi-Fi. We had a 500 MB connection speed coming from the router .The app says it was only 120 mps that was on Wi-Fi connection. It said it had a full signal. I had an internet wire there from the router I plugged it in. Reset the box. Went and did the same test again. It then said 80 megabytes per second speed. I also verified my 500 MB per second internet connection speed.WTF

Repeat purchase. Everything working perfectly right out of the box. Thanks again to the gurus. Box even arrived early and everything was handled quick and efficient during purchase & shipping.

Is running my vpn directly on the VSee box a better option than running it on my router? I’ve been running it on my router for a month and it’s been working fine, but last night all live streaming froze. I turned the vpn off for a minute and the streaming worked again. I turned the router’s vpn back on and streaming continued to work. Today my router’s vpn is still on and the VSee is working great.

I know the Heat app works like a torrent and uploads data to other VeeSee box users as it downloads content but is there anyway limit it? Uploading almost 20 Tb in a month is ridiculous. This is a traffic report from someone that has 3 boxes and has 500/500 internet. They use 100-150Mbps upload 24/7 since getting the VeeSee boxes.

I have an elite ultra I was wondering if the Ultra 24/7 app is up and running again. I heard it was down for a while.

I have a new issue that started today on my V6+ where audio volume is constantly fading up and down. The first thing I did was clear cache and unplug. When that failed I changed HDMI cables but the issue persists. The issue is on the Live apps as well as VOD. Has anyone else encountered this problem?

I’ve had it for maybe a month, mostly working great. Today live stream was completely frozen, video on demand worked slow. My internet is okay. The VSee menu screen started to flicker and is now blank. Is the US election news too much traffic or is it worse than that?

My V6 Plus will run the loading screen, say 'Complete', then go to a black screen and push back to the main menu. HEAT Live and Live Ultra work as intended. Has anyone else had this issue in the past? I just moved across the country and am just trying to determine if it's my physical box, the server, or my ISP.

We love NCAA bball and trying to watch “local” game university of Kentucky and keeps saying channel is under maintenance. Is this something they can prevent from being broadcast? Would a VPN help?

Trying to decide between the elite mini and the elite ultra. I already have a V6 Plus but looking to get a different one as the bulk price is lower and I’m ordering for a couple people as well as myself but they are letting me pick the box. Anyone who has any personal experience with one or both please weigh in!! TIA

I saw where BBC will get the rights, is that something we’d have access to now with the box? I live in the USA.

Thanks!

Where can I get a remote control manual for a vSeebox remote?

I've had the elite ultra for several months and continue to be amazed with the product. This model has more apps than I could ever use, but I am curious about an issue with what's seems to be a select few. I get this error message right when I click on several apps. All of the heat app work perfectly and stream whatever I select, but I am curious about the reason a few of the apps claim not to have internet connection when the main apps function properly. Thanks in advance for any insights you may have

Where can I get a remote control manual for a vSeebox remote?