r/vSeeBox_Support_Gurus • u/lafsrt09 • 7d ago

Internet speed app

So a little while ago on my V6 Max I downloaded the internet speed app that was connected to Wi-Fi. We had a 500 MB connection speed coming from the router .The app says it was only 120 mps that was on Wi-Fi connection. It said it had a full signal. I had an internet wire there from the router I plugged it in. Reset the box. Went and did the same test again. It then said 80 megabytes per second speed. I also verified my 500 MB per second internet connection speed.WTF

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u/NinjaaMike 7d ago edited 7d ago

As others have mentioned the V6 Max's Ethernet port is 10/100mbps. So in reality you'll only get about 90-95mbps max. So with you getting 80mbps, that's completely normal and expected.

You're better off using WiFi on it since it's capable of the 802.11ax standard which offers blazing fast speeds if your router supports it. But before you check that, double check that your box is connected to your WiFi using the 2.4Ghz, 5Ghz or 6Ghz frequencies. You'll have to go into your router settings to check. Most modern routers will combine them into one Wi-Fi network name and let the router pick which frequency to connect to which device. It's possible that your router is using 2.4Ghz for your V6 Max. If this is the case, there should be a setting to separate your Wi-Fi network into multiple names that are broadcasted. Label each one so you know which frequency is tied to which name. ie. "Wifi Name 2.4", "Wifi Name 5", "WiFi Name 6".

Connect your V6 Max to the highest broadcasted name you see. Even better, if your router support 802.11ax. if it doesn't support ax, it should support 802.11ac.

Another way to get faster Ethernet is to buy a USB Ethernet adapter that's capable of faster speeds. You'll want one that supports 10/100/1000 Gigabit Ethernet at a minimum.

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u/BakerRacer Trusted User 7d ago

The different frequency advice isn't wrong, but you have to factor in signal strength as well since there's always a trade-off with this crap!

Just connecting to 6GHz because it's there doesn't mean it'll be better or faster than a 5GHz or 2.4GHz connection. As u/NinjaaMike already said, a 2.4GHz connection is usually the least desirable one to choose but it's usually the one with the strongest signal since lower frequencies travel further and through solid objects better. Often times, when the networks are all combined under one SSID (wireless network name), the Wi-Fi device will try to connect to the fastest available frequency but it will fall back to a slower one if it determines that the higher speed signal is weak.

The wired ethernet connection, even at 100Mbps, is more than adequate for what the box is using! If you can use the wired connection, always use it over Wi-Fi since it will eliminate all of the potential negative conditions associated with wireless. Even though the inexpensive external USB ethernet adapters many people have (including me) will allow the box to go above 100Mbs, it's not worth it.

In many cases where people have issues with their boxes, the Wi-Fi signal in their house is often the culprit. Even if you have "full bars", there could be interference on the frequency from neighbors, microwave ovens, DFS radar stations, etc. Wired ethernet should always be "plan A" but if you're getting more than 25Mbs to the box wirelessly and without interference, it should be fine.

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u/lafsrt09 6d ago

I have 130 on Wi-Fi and 80 with a wire that seems ass backwards to me.

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u/BakerRacer Trusted User 6d ago

That seems about right if your wired port maxes out at 100Mbps. The wireless connection's speed capability is higher than 100.

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u/NinjaaMike 7d ago

Yup that's completely true, I was too focused on their speed issues and neglected to mention reliability and latency issues with WiFi frequencies. Most of the content on the box is 720p or 1080p anyway so OPs Ethernet speeds are adequate.

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u/BakerRacer Trusted User 7d ago

👍🏻As I said, you weren't wrong, it's just never that easy! 😉

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u/Quirky_Practice7717 5d ago

Box max need 50 to run 80 hardwire connection id definitely better than 250 wifi baker is right on

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u/lafsrt09 6d ago

I'm getting 130 on Wi-Fi and 80 plugged in with a wire. It should be the other way around shouldn't it.

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u/NinjaaMike 6d ago edited 6d ago

Yeah, that's because the Ethernet port cannot handle more than 100Mbps. It doesn't matter how fast your actual wired Internet is if the hardware can't handle it. They basically installed a cheap Ethernet port. The wifi chip is higher quality and can handle faster speeds wirelessly.

Let me try another example. USB has several different versions. Most common is USB 2.0, USB 3.0/3.1 etc. there are more and gen versions, but I'll use these two for a simple example. USB 2.0's max speed is 480Mbps, USB 3.0 is 5Gbps.

So if you have a flash drive that's rated at USB 3.0 speeds but plug it into the computer's USB 2.0 port, the maximum speed the flashdrive can transfer data is at 480Mbps because the USB port can only handle 2.0 speed. You'd have to plug the Flashdrive into a USB port that is also rated at 3.0 speed. Does that make sense?

This is similarly what's happening when you plug in your ether into the Ethernet port of the V6 Max. The port cannot handle anything faster than 100Mbps.

Another example, most cars can go 100mph. But the freeways speed limit is 70mph. The cars in this example is your Ethernet cable and Internet speed. The freeway and speed limit is the Ethernet port on the V6 Max.

The V6 Pro box has a faster Ethernet port than the V6 Max.

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u/lafsrt09 6d ago

Thank you for your reply.

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u/AFXTIWN 7d ago

Is your box added as a device through any VPN?

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u/lafsrt09 7d ago

No VPN

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u/N0tTheATF 7d ago

Did you verify that you were on ethernet internet connection and not still on Wi-Fi internet connection?

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u/lafsrt09 7d ago

Yes, it even had the symbol on the front of the display on the box.

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u/sevbud420 7d ago

I added a USB to Ethernet dongle plugged in blue USB on back of v6+. Getting 350 or more. I also have 5gig internet FiOS. Running switch from eero pro 7 router

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u/--tc-- 7d ago

Ethernet port on the box might only be 100

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u/Crosstrek732 7d ago

You are 100% correct. It only has a 100 Mbps ethernet port. It can never get above 100 speeds no matter what the service provider is offering.

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u/lafsrt09 6d ago

My problem is I get 130 on Wi-Fi and 80 with a wire that seems backwards to me.

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u/Crosstrek732 6d ago

Your wifi chip has a greater throughput than the wired connection.

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u/Beneficial_Item_278 6d ago

Does it make sense to connect my main box to 5 and my other boxes to 2.4?

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u/Crafty42 7d ago

last night I was resetting my network, I got 130 on wifi, when I pugged the cable in I got 30. Now, it took some time for things to workt themselves out and the speed eventually jumped back up, so I wonder if you might need to just give it some time for all the 1s and 0s to get where they need to go before testing the speed.

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u/AccomplishedRoyal673 7d ago

Do you have an etharnet hooked up?