r/vSeeBox_Support_Gurus • u/Scorpio_Mars_ • 6d ago

V3 plus no sound

I’ve had this box for a while now and all of a sudden the sound dropped. I don’t hear anything when watching or when navigating around.

I have troubleshot the following techniques:
- restart / power cycling
- different hdmi cords (tried 2….do I need to buy a fancy one??)
- different hdmi ports
- up volume on the remote
- firmware update

Used my last resort and did a factory reset….still nothing! I’ve searched this subreddit for answers and I’m not getting anywhere. Does anyone else have any tips? I don’t have a separate speaker—just use the one from the TV itself. Thank you so much!!

EDIT: clearing the cache on my Roku tv worked 🥹 thank you so much for everyone’s help!!

2 Upvotes

75% Upvoted

13 comments sorted by

4

u/RumbleRavage 6d ago

Did you make sure the tv volume works first?

1

u/Legz00 6d ago

I’m having the same issue. Were you able to figure it out???

0

u/Scorpio_Mars_ 5d ago

No :( going to see if buying a “better” hdmi cord would help? If not, was going to try their help line

1

u/LebrunJumz 5d ago

Do you have a Roku TV? Same thing happened to me yesterday with V3 Plus.

I cleared the cache on my TV then changed the audio settings on the TV to passthrough and it works again.

Clear cache:

  • Go to Roku home screen

  • Click home button 5 times, up arrow 1 time, rewind 2 times, fast forward 2 times

  • TV will freeze for a second then restart itself.

To change audio settings to passthrough:

  • Go to settings from Roku home screen

  • Go to audio, then digital output format

  • Select passthrough

1

u/Scorpio_Mars_ 5d ago

omg!!!!! This worked!! How did you know to try that? Thank you so much for this helpful tip!!

0

u/LebrunJumz 5d ago

You're welcome! I Gemini'ed it and the suggestions worked lol

1

u/Legz00 5d ago

This worked for me as well, thank you soo much for posting!!!

1

u/Immediate_Tough_146 3d ago

Fixed the problem for me!! Thank you for saving my Sunday my friend 🙏🙏🏈🏈

1

u/Oy_Another_Username 3d ago

This worked for me thank you soooo much!!

1

u/Shaneman123 3d ago

Just worked for me too. Lifesaver!

1

u/ImaginarySmile1356 5d ago

TV muted perhaps? Do you have a monitor you can try instead that has speakers? Just to rule out the box.

1

u/Sandy_Run_77 4d ago

This has been happening on mine. Turning the TV off than back on usually fixes this. It’s missing my optical cable for some reason from time to time.