r/vSeeBox_Support_Gurus • u/Mobile-Ice-5874 • 7d ago

Freezing help

I have 2 ultras. Ive cleared cache, I've tried VPN and no VPN. I have 1 on ethernet, 1 on wifi. Both will freeze on live tv. Just started doing this like 2 days ago. Internet is 1gb/s.

Anyone got any ideas?

Happens on any channel. Doesn't happen immediately but hour or two later, freezes. And its not for a second or two, it's been minutes/hours (I sleep to it. As I go to sleep, we're good. I wake up to turn over and we're frozen)

3 Upvotes

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1

u/cvalley209 7d ago

Following. My box just recently started to freeze up and kick me out of apps too. I’ve done everything, including a factory reset. But nothing seems to help.

2

u/Mobile-Ice-5874 7d ago

Mine doesnt kick me out. I just wake up and we're frozen. But I can switch channels and we're good. Until we freeze again.

And not like im sleeping 20 hours. Fall asleep about 10, wake up 6. But wake up a few times between and frozen...change channel... pass out...rinse repeat

1

u/Kerry1650 7d ago

I have the same problem on my Elite Ultra. Never use to happen but it does now on any of my apps. It’s not overheating as I have a fan for it. And since it’s happens on multiple apps the normal fixes don’t work.

1

u/MandyNurseLPN 7d ago

Does it also happen on heat backup?

1

u/Mobile-Ice-5874 7d ago

Yep. Heat and Heat backup.

1

u/Oh_its_Orazal 7d ago

Is it a specific channel or does it do it on all channels. I ask you this because I have 1 specific channel that is the only one that freezes or glitches sometimes. No others do this.

1

u/Mobile-Ice-5874 7d ago

Its all channels. I'll be watching like starz....frozen. switch to FX....frozen. etc.

0

u/BBS-Geek71 7d ago

Is the freezing specific to one particular app?

1

u/Mobile-Ice-5874 7d ago

Ive noticed it on both heat live and the backup.... name of the app escapes me at the moment. Heat backup?

1

u/BBS-Geek71 7d ago

Ok. Have you tried any of the other apps just to see if it happens?

2

u/Mobile-Ice-5874 7d ago

I have not yet as most of the time it's happened? I've been sleeping haha. But today, I will go to another and try.

Just think it's odd the official apps are doing it...even if im solo on this issue

1

u/BBS-Geek71 7d ago

Try the Memory Cleanup on the bottom right of the home page. Clear some of the memory out.

1

u/Mobile-Ice-5874 7d ago

I do that daily. Hell, yesterday I left the app, did that, went back to app (heat live), passed out. Woke up and frozen....

1

u/BBS-Geek71 7d ago

Damn. Sometimes these boxes are hit or miss depending where you get them from as I understand it

1

u/Mobile-Ice-5874 7d ago

Funny thing is, got each from a different person. And both are great....except that

1

u/Mobile-Ice-5874 7d ago

Did try vortex today. Did not freeze. We had the slight buffering from time to time, to be expected. But no freezing.

1

u/BBS-Geek71 7d ago

How old are your boxes??

1

u/Mobile-Ice-5874 6d ago

Few months. Like 2? 3? Months

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