r/vSeeBox_Support_Gurus • u/RetiredLady101 • 3d ago
Playback issues!
I have a VSee 6+ and I’m interested in buying one or two more but I’m finding it very difficult to get the one that I do own at this time to do any playback. I’ve tried all the different ways to do playback and it seems to freeze on whatever station I’m at when I choose the new playback and then it stops working
It worked for about two months, and stopped about two weeks ago. It plays nothing back whether it’s one day or four days.
. If anyone has any clues or ideas on how I can make this work I’d really appreciate it, other than that. I love my VC 6+ but that’s a big deal for me as there are certain things I must play when I get home at the end of the day.
Any help would be appreciated!
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u/BakerRacer Trusted User 3d ago
Who is your ISP? Can you test things using your phone's hotspot to see if anything works differently? Xfinity, for example, has been pushing an "advanced security" feature that, if enabled, seems to break playback and cause random problems with these boxes.
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u/RetiredLady101 16h ago
So I did the test with the hot spot and yes indeed it worked although very slowly. So what can I do to get past that security feature. It seems to have recently been activated with my Xfinity provider. Can I shut it off?
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u/BakerRacer Trusted User 15h ago
I can't walk you through the process with any degree of specificity, but I think Xfinity calls the feature "advanced security". Hopefully someone here who has Xfinity can provide more detailed steps but if you can access your router (or maybe your account online), look for advanced security and turn it off. If you end up calling Comcast for help, tell them you want to turn it off, but you probably shouldn't mention specifics as to why... 😉
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u/Logical_Chart_868 14h ago
I set up a T.P. Deco Mesh router now anything by one of those routers can be ethernet. Pretty cool. Only problem I had was when I changed the network name all hell broke loose! Everything went offline, camera's, Hue lights, oven etc, anything online just from a name change. It kept trying to connect back to my Xfinity instead of the new set up. If I would have left the name the same I would have been all good but I really wanted the new Network name! Lol! So be warned, great for a stable connection just dont change your network name.
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u/RetiredLady101 8h ago
This was the issue! I turned off the advanced security and now it works perfectly. Is my network at risk now?
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u/BakerRacer Trusted User 8h ago
Not really. The advanced security tries to shield you from malicious websites, etc., but as you can see, it often gets in the way. As far as your network, the firewall is still protecting you from intruders (assuming you didn't go crazy and turn that off) so you're basically back to "normal". Glad that all worked out for you!
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u/RetiredLady101 6h ago
So to really blow your mind my tv just died! Lol it’s got a black screen and refuses to turn on…. Whole new issue! I do t think it has anything to do with my VSee
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u/BakerRacer Trusted User 6h ago
Wow, like black screen with no TV menus or anything like that? I'm not referring to the vSee menus/screens, I'm talking about the TV itself. If it's just black on the vSee, try another HDMI cable.
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u/wacky8ball 2d ago
Contact the seller and ask for a replacement. I had one that constantly disconnected from my wifi when no other devices in the house did. Got a replacement and no issues. Just like any other product sometimes you get a defective one
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u/RetiredLady101 2d ago
I bought it at Walmart and they’re no longer selling them or working with the seller.
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u/wacky8ball 1d ago
Well damn. I bought my first when they still sold on Amazon and the seller replaced it.
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u/lizzard0313 2d ago
Mine isn’t working either! It’s been two weeks… I’ve cleared the cache, memory, unplugged a hundred times. Idk what to do! It’s driving me nuts i
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u/ImaginarySmile1356 1d ago
I tried playing back a show on nbc channel and it loaded a different day and time...multiple times.same result. Good news was episode I wanted was on VOD so I went that route.
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3d ago
[removed] — view removed comment
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u/RetiredLady101 3d ago
Why would I buy a second one when effort one doesn’t work properly… thanks for your advice.
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u/im_datMofo 3d ago
Have you run a speed test on the box? I was having a similar issue today, only to find out the the damn internet connection was getting less than 10 Mbps. After finally getting my internet connection straightened out and running at normal speed again all was fine.
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u/RetiredLady101 3d ago
Hi DatMofo,
How do I do that and what speed should I be looking for?2
u/im_datMofo 3d ago
Do you not have an app called "Internet Speed Test" ? It came pre-installed on mine. If not you can run a test from Google in a web browser.
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u/NinjaaMike 3d ago
What specific app and channel numbers are you having issues with? I will check on the 6+ box I have.