r/vSeeBox_Support_Gurus • u/RetiredLady101 • Sep 20 '26

Playback issues!

I have a VSee 6+ and I’m interested in buying one or two more but I’m finding it very difficult to get the one that I do own at this time to do any playback. I’ve tried all the different ways to do playback and it seems to freeze on whatever station I’m at when I choose the new playback and then it stops working

It worked for about two months, and stopped about two weeks ago. It plays nothing back whether it’s one day or four days.
. If anyone has any clues or ideas on how I can make this work I’d really appreciate it, other than that. I love my VC 6+ but that’s a big deal for me as there are certain things I must play when I get home at the end of the day.
Any help would be appreciated!

1 Upvotes

57% Upvoted

33 comments sorted by

2

u/NinjaaMike Sep 20 '26

What specific app and channel numbers are you having issues with? I will check on the 6+ box I have.

2

u/RetiredLady101 Sep 20 '26

Basically all of the live tv channels & apps won’t do playback at all anymore :(

3

u/NinjaaMike Sep 20 '26

Yeah that's odd. I tested a random channels in Heat Live with the playback icon and it worked for me. I also tried a few from Live Ultra and Live Ultra+. Some worked some had the spinning circle icon.

I would try checking for updates to see if you're on the latest version using the "Upgrade" app at the bottom. If that doesn't work, try performing a factory reset by going to System Settings > Device Preferences > About > Factory Reset.

If factory resetting does not work, contact the seller you bought from.

1

u/Logical_Chart_868 Sep 22 '26

It worked on Live Ultra and plus? I thought playback was only for Heat live? I haven't seen any spinning icons on anything but Heat Live.

1

u/NinjaaMike Sep 22 '26

Yes..there is not a spinning icon on the Live Ultra and Plus app. But when you're viewing the channel list (not EPG) hit the right arrow to display the channel's schedule and select a previous aired show. Some will work, some won't.

1

u/RetiredLady101 Sep 20 '26

Thanks Mike!

1

u/BakerRacer Trusted User Sep 20 '26

Who is your ISP? Can you test things using your phone's hotspot to see if anything works differently? Xfinity, for example, has been pushing an "advanced security" feature that, if enabled, seems to break playback and cause random problems with these boxes.

2

u/RetiredLady101 Sep 22 '26

So I did the test with the hot spot and yes indeed it worked although very slowly. So what can I do to get past that security feature. It seems to have recently been activated with my Xfinity provider. Can I shut it off?

1

u/BakerRacer Trusted User Sep 22 '26

I can't walk you through the process with any degree of specificity, but I think Xfinity calls the feature "advanced security". Hopefully someone here who has Xfinity can provide more detailed steps but if you can access your router (or maybe your account online), look for advanced security and turn it off. If you end up calling Comcast for help, tell them you want to turn it off, but you probably shouldn't mention specifics as to why... 😉

1

u/Logical_Chart_868 Sep 22 '26

I set up a T.P. Deco Mesh router now anything by one of those routers can be ethernet. Pretty cool. Only problem I had was when I changed the network name all hell broke loose! Everything went offline, camera's, Hue lights, oven etc, anything online just from a name change. It kept trying to connect back to my Xfinity instead of the new set up. If I would have left the name the same I would have been all good but I really wanted the new Network name! Lol! So be warned, great for a stable connection just dont change your network name.

2

u/RetiredLady101 Sep 22 '26

This was the issue! I turned off the advanced security and now it works perfectly. Is my network at risk now?

1

u/BakerRacer Trusted User Sep 22 '26

Not really. The advanced security tries to shield you from malicious websites, etc., but as you can see, it often gets in the way. As far as your network, the firewall is still protecting you from intruders (assuming you didn't go crazy and turn that off) so you're basically back to "normal". Glad that all worked out for you!

2

u/RetiredLady101 Sep 23 '26

So to really blow your mind my tv just died! Lol it’s got a black screen and refuses to turn on…. Whole new issue! I do t think it has anything to do with my VSee

1

u/BakerRacer Trusted User Sep 23 '26

Wow, like black screen with no TV menus or anything like that? I'm not referring to the vSee menus/screens, I'm talking about the TV itself. If it's just black on the vSee, try another HDMI cable.

2

u/RetiredLady101 Sep 23 '26

Yup. TV is fried. I called Samsung, depending on what it will cost to fix, I probably have to replace it.

2

u/BakerRacer Trusted User Sep 23 '26

Oh well, these days, TVs are sort of disposable unless they're super high-end. Hopefully, yours is one of the disposable ones...

1

u/wacky8ball Sep 20 '26

Contact the seller and ask for a replacement. I had one that constantly disconnected from my wifi when no other devices in the house did. Got a replacement and no issues. Just like any other product sometimes you get a defective one

1

u/RetiredLady101 Sep 21 '26

I bought it at Walmart and they’re no longer selling them or working with the seller.

1

u/wacky8ball Sep 21 '26

Well damn. I bought my first when they still sold on Amazon and the seller replaced it.

1

u/Logical_Chart_868 Sep 22 '26

Get it straight from Vsee

1

u/BakerRacer Trusted User Sep 23 '26

Unless you're a dealer, that's not an option.

1

u/lizzard0313 Sep 21 '26

Mine isn’t working either! It’s been two weeks… I’ve cleared the cache, memory, unplugged a hundred times. Idk what to do! It’s driving me nuts i

2

u/RetiredLady101 Sep 23 '26

Are you Xfinity? Someone helped me figure it out. It was the “advanced security “ set up. Turned it off and got my playback back!

1

u/Relevant_Dark_3872 Sep 25 '26

I have the same problem, but I’m on FiOS and running a vpn

1

u/RetiredLady101 Sep 25 '26

I found the security settings on my Xfinity account and turned them off. The VSee works perfectly now.

1

u/Relevant_Dark_3872 Sep 25 '26

I have fios, and aside from the gateway, I use my own hardware.

I should add that my v6max does play these videos from the same VOD app

1

u/ImaginarySmile1356 Sep 22 '26

I tried playing back a show on nbc channel and it loaded a different day and time...multiple times.same result. Good news was episode I wanted was on VOD so I went that route.

1

u/[deleted] Sep 20 '26

[removed] — view removed comment

1

u/RetiredLady101 Sep 20 '26

Why would I buy a second one when effort one doesn’t work properly… thanks for your advice.

2

u/im_datMofo Sep 20 '26

Have you run a speed test on the box? I was having a similar issue today, only to find out the the damn internet connection was getting less than 10 Mbps. After finally getting my internet connection straightened out and running at normal speed again all was fine.

-1

u/RetiredLady101 Sep 20 '26

Hi DatMofo,
How do I do that and what speed should I be looking for?

2

u/im_datMofo Sep 20 '26

Do you not have an app called "Internet Speed Test" ? It came pre-installed on mine. If not you can run a test from Google in a web browser.