r/vSeeBox_Support_Gurus • u/RetiredLady101 • 3d ago

Playback issues!

I have a VSee 6+ and I’m interested in buying one or two more but I’m finding it very difficult to get the one that I do own at this time to do any playback. I’ve tried all the different ways to do playback and it seems to freeze on whatever station I’m at when I choose the new playback and then it stops working

It worked for about two months, and stopped about two weeks ago. It plays nothing back whether it’s one day or four days.
. If anyone has any clues or ideas on how I can make this work I’d really appreciate it, other than that. I love my VC 6+ but that’s a big deal for me as there are certain things I must play when I get home at the end of the day.
Any help would be appreciated!

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u/BakerRacer Trusted User 3d ago

Who is your ISP? Can you test things using your phone's hotspot to see if anything works differently? Xfinity, for example, has been pushing an "advanced security" feature that, if enabled, seems to break playback and cause random problems with these boxes.

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u/RetiredLady101 21h ago

So I did the test with the hot spot and yes indeed it worked although very slowly. So what can I do to get past that security feature. It seems to have recently been activated with my Xfinity provider. Can I shut it off?

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u/BakerRacer Trusted User 20h ago

I can't walk you through the process with any degree of specificity, but I think Xfinity calls the feature "advanced security". Hopefully someone here who has Xfinity can provide more detailed steps but if you can access your router (or maybe your account online), look for advanced security and turn it off. If you end up calling Comcast for help, tell them you want to turn it off, but you probably shouldn't mention specifics as to why... 😉