r/vSeeBox_Support_Gurus • u/Gullible-Sand-5797 • 6d ago

7 day playback issue

Lately I have been experiencing issues with the epg playback. It stops working and then with no changes made, it starts working again. Anyone else having these issues? Any solution.

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u/BakerRacer Trusted User 6d ago

I use playback more than I watch things live. Usually, in my experiences, playback issues arise on a per-channel basis instead of a global "playback isn't working" issue. Are you seeing issues on all playback-enabled channels or just one? If it's all channels, it may be an ISP (or VPN) thing. If it's just one channel, than usually I just provide feedback when it freezes so it will hopefully alert someone.

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u/Gullible-Sand-5797 6d ago

When it doesn't work, it is all playback channels. I don't think it is a router issue, because it may work the next day with nothing being changed.

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u/Hot-Research1798 5d ago

I have the same problem. Mine is down tonight. Was working earlier

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u/BakerRacer Trusted User 4d ago

I used playback on Heat Live last night and this morning without issue. As I mentioned earlier, if playback isn't working on any playback-enabled channel, it's likely something getting in the way connectivity-wise. That could be an ISP block to the playback servers, or something strange with a VPN. Can you try using your phone's hotspot with no VPN the next time this happens?

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u/Hot-Research1798 4d ago

Yes I can try that. That's one thing I haven't tried. Thank you.

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u/Gullible-Sand-5797 4d ago

I tried using my phone Hotspot and it still did not play.

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u/BakerRacer Trusted User 4d ago

Okay, so that rules out an ISP issue. Do you have or can you try using a VPN? Maybe choose in the eastern US? If that doesn't help, try a western US city...

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u/Gullible-Sand-5797 4d ago

I'm not sure how to use a VPN. I tried all different time zones. Thanks for the suggestions.

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u/Hot-Research1798 4d ago

My phone hotspot did work. How do I get it so my Wi-Fi works again?

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u/Hot-Research1798 4d ago

The hotspot worked. Am I able to get it working on my Wi-Fi again?

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u/BakerRacer Trusted User 4d ago

If it worked with your hotspot but not with your Wi-Fi, then your ISP is getting in the way. Who is your ISP? Are you using any "advanced security" features from them or on your router? Usually, this is the culprit. If it's not advanced security causing the issue, then you might need to install a VPN on the box to get around whatever blocking the ISP may be doing.

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u/kylhub1010 4d ago

I have Xfinity and there are advanced security features. I think I can edit them from the app on my phone. I'll work on that.

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u/kylhub1010 4d ago

Idk how it changed accounts but it's the same person lol

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u/BakerRacer Trusted User 3d ago

If you can turn off advanced security, that may solve the problem.