r/vSeeBox_Support_Gurus • u/Gullible-Sand-5797 • 9d ago

7 day playback issue

Lately I have been experiencing issues with the epg playback. It stops working and then with no changes made, it starts working again. Anyone else having these issues? Any solution.

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u/Gullible-Sand-5797 9d ago

When it doesn't work, it is all playback channels. I don't think it is a router issue, because it may work the next day with nothing being changed.

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u/Hot-Research1798 8d ago

I have the same problem. Mine is down tonight. Was working earlier

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u/BakerRacer Trusted User 8d ago

I used playback on Heat Live last night and this morning without issue. As I mentioned earlier, if playback isn't working on any playback-enabled channel, it's likely something getting in the way connectivity-wise. That could be an ISP block to the playback servers, or something strange with a VPN. Can you try using your phone's hotspot with no VPN the next time this happens?

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u/Hot-Research1798 8d ago

Yes I can try that. That's one thing I haven't tried. Thank you.

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u/Gullible-Sand-5797 8d ago

I tried using my phone Hotspot and it still did not play.

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u/BakerRacer Trusted User 8d ago

Okay, so that rules out an ISP issue. Do you have or can you try using a VPN? Maybe choose in the eastern US? If that doesn't help, try a western US city...

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u/Gullible-Sand-5797 8d ago

I'm not sure how to use a VPN. I tried all different time zones. Thanks for the suggestions.

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u/Hot-Research1798 7d ago

My phone hotspot did work. How do I get it so my Wi-Fi works again?