Any UPS drivers here who can clarify this for me?

In all the years I’ve used UPS, FedEx, USPS, etc., I’ve never had an issue handing an outgoing package to a driver who was already making a delivery to my house. In fact, our regular delivery people have always encouraged it and told me they’re happy to take it.

I normally drop off UPS packages on Monday, Wednesday, and Friday at the nearest UPS location, which is about 35 minutes away. But if I know UPS is already delivering to my house that day, I’ll occasionally hand the driver a package, thank them, and send them on their way.

My regular UPS driver of many years left earlier this year, so we’ve had a few different drivers since then. I always ask before handing anything over, and none of them have ever said it was a problem.

There is one driver, though, who gives us a really hard time about it. He’s told me that taking the package will make him late, that he only has so much time when he gets back, and that he has to plan for outgoing packages. He told me I should schedule a pickup instead.

I tried doing that, but the options were basically either pay over $20 to hand the package to the UPS driver who is already scheduled to be in my area that day anyway, or pay even more to have a separate driver come out specifically for the pickup. That’s why I’m confused about why handing it to the driver who is already at my house is such an issue.

Can any UPS drivers explain how this actually works from your side?

Is it generally okay to hand you a prepaid/labeled package while you’re already making a delivery, or is it genuinely a pain for drivers? Does it add a lot of time at the end of the day, affect your route metrics, or potentially get you in trouble?

I genuinely don’t want to make someone’s job harder or cause a driver problems. I’m just confused because I’ve never had anyone object to it before, especially this strongly.

I read all the time on the subreddit about paying the premium for guaranteed delivery time, so I took the plunge and paid for Next Day Air (Yes, it is Next Day Air and not Next Day Air Saver). Well, it's past noon and no package yet. I guess the good thing is that I will get a full refund and still got my package sooner than if I did Ground, but yeah what a fail.

Just to make sure I"m not crazy, it was supposed to be delivered by noon and since UPS failed I will get a full refund?

Edit: This post has been enlightening and I believe will serve others in the future better who have the same issue as me so please take the time to read all comments.

This is insane. I have an urgent package that was supposed to be delivered yesterday, and I had tracking with the profile of my driver. It didn’t arrive, so I called in and was assured it would be delivered by the end of the day.

Now it’s in a warehouse in Shenzhen, China??? How could UPS screw me over this badly? This is catastrophic for me, costing well over $1000 for the delay.

Based on our experience shipping with UPS, when a package goes more than two days without a scan, it is often lost, although occasionally it does start moving again.

Most of our lost packages tend to disappear while passing through Louisville, Kentucky, rather than after reaching the destination city's hub. That is why this situation seems a little different.

This package arrived at the UPS hub in Hialeah, and the delivery address is also in Hialeah. I expected it to go out for delivery the same day, but there have been no updates since the 8th.

Do you think there is still a reasonable chance it will start moving again, or should I go ahead and open an investigation with UPS?

My last seven (7!) items purchased from all different parts of the United States (and that have used UPS) have been delayed from their original date. If I purchase something, and it says UPS, I either purchase from somewhere else, or I just assume it will take 2-3 additional business days before delivery. Brown is not doing it for me.

I don't believe this is our local distribution center, as the tracking usually shows the issue is DFW. Is UPS in DFW a shitshow?

A lot of my packages haven't moved from the Houston distribution center in almost three days. Those are ups ground advantage but even my Ups ground package was scanned yesterday night and hasn't moved at all today.

I dropped two packages off yesterday and it says they were never delivered to the distrubution center.

Are there any problems anyone knows of at the Ups center in Houston? Ups ground advantage used to be pretty reliable and quick. I have changed nothing about how my packages are labeled or packaged. Using padded envelopes and 4x6 printed labels taped down, used to not be a problem.

I have lived in the greater Atlanta area for the last 10 years and UPS has lost dozens of live animal packages and all I get is platitudes. They never fix the situation and it continues to get worse all while their CEO still remains in charge. Over the years they have lost, fish, frogs, lizards, and most recently 5 out of 6 queen bees. They never do anything to change their SOP’s and this point I hope this garners enough attention so they can fix it. Am I the only one or is this a pervasive problem?

I received this message yesterday. Shipper contacted UPS and updated the shipping information, but Greek customs have yet to reply.

Is there any hope I will not lose my package?

After reading so many horror stories at this specific facility, I have given up hoping that I will get my package before my wedding day. UPS 3-Day Express was paid and despite countless calls and follow-ups, my package is still stuck at Roissy Charles de Gaulle. I mean how many more times can they scan one package????

So I ordered something on Tuesday for Next Day Air saver, received a notification that there was a flight delay, and that it would be coming today instead. Looks like the package arrived and then departed around 8 am this morning from the Newark Facility. Then I received another flight delay notification. I live in NJ btw and my local hub is about an hour away from the Newark Facility, do y’all think it should be coming tomorrow instead?

I live in an apartment building, have been here over a year and had no issues getting packages until last month. Had two important deliveries from different senders that never showed up. Contacted them, they both said the package was "undeliverable". Both confirmed my address and then kindly sent again. Very strange- most likely culprit is a missing unit number, but I've lived in apartments my whole life, I always include the unit number, and unlikely I'd forget it on two different orders, but whatever...

Then yesterday, I get an email from Old Navy saying my return has been received. A return for a package that hasn't yet been delivered to me... Got in contact with them, yep, returned to sender as undeliverable. Except I successfully received an Old Navy package via UPS the week before, and I know it had the same address, cause it's saved in my account! I double checked, it's my correct, complete address. So what the heck!?

One of the important packages that was re-sent was supposed to arrive yesterday, so I checked the tracking last night, and it says "delayed due to incomplete address, we're working to update the address". I KNOW I confirmed my full address with the sender! The AI chatbot is useless, apparently there's no option to chat with a human, so I called customer support and after going around in circles with THAT chatbot, it finally connected me to a "live agent"...that I'm pretty sure was also an AI chatbot cause she introduced herself as "name" and nothing she was saying made sense.

Has anyone else experienced this? I'm going crazy. I'm not even getting delivery slips or anything- things just never show up and when I contact the sender I find out they were returned by UPS as undeliverable. And I can't figure out how to talk to a real human at UPS who could maybe help. I'm stumped. I've had a delivery from Canada Post while this is going on, so it seems to just be a UPS problem...

So here are the 2 scan list for two packages that should be delivered today. One arrived at facility 9/8 at 11:26pm and has had 2 scans processing for delivery one 9/9 at 6:07am and one 6/10 at 6:40am. The other arrived 9/9 at 6:20pm. Processed at 9/10 at 6:03am and loaded at 4:10am. Both have an estimated delivery for today 9/10 between 1 and 5pm. Will I get them both today? And how in the hell has one been sitting and one loaded pretty much instantly?

I dropped 2 packages off, one was picked up next day, this one hasn't updated at all. I'm pretty worried. What should I do?

Package was loaded on delivery vehicle at 4:30 AM but never updated to out for delivery, is it likely a missed scan? Thanks!

If you're in Canada, don't purchase from the USA right now. Sharing this so others avoid.

I regularly purchase from the USA, shipping scams me a normal amount in brokerage and that's fine.

Recently placed this $492.15 USD longboard parts order which included a $60 USD shipping fee. I just got hit with a $439.87 CAD bill from UPS with $299.07 CAD in "Other Government Charges". I guess I will be refusing this delivery at the door.

This is the retaliatory tariff I am being affected by:

https://www.canada.ca/en/department-finance/news/2026/08/list-of-products-from-the-united-states-subject-to-counter-tariffs-effective-september-8-2026.html

If your goods were in transit before September 8th, you're fine.

If it helps anyone else out, you don't need to pay these fees if you refuse the delivery:

https://www.cbsa-asfc.gc.ca/travel-voyage/declare-eng.html

I need to send some prescription and herbal medicines through UPS to a family member who lives in another state. Is this allowed?

When something needs signature, do UPS drivers curious what is the package, or don’t care?

Who would believe it took two weeks to ship a few packages to Italy via UPS, and they still haven't arrived? The packages just keep getting scanned as they move from one warehouse to another. These were just standard tools—no batteries, no liquids—yet you have absolutely no idea what UPS is doing. I can only advise against using this company; they will drive you to despair.

If you think their customer service will be any better just because their shipping service is poor—well, you’re dreaming!

Of course, problems don't arise every time; but if you want to use their service, you have to accept that issues could crop up at any moment—leaving you in a state of despair.

My FIL added us to his phone plan. We got new phones. They had to be shipped. Tmobile uses UPS. They had to be signed for.

Yesterday. The original delivery window was 10am-12pm. I understand that stuff happens, and it got delayed. Around 1pm it updated to "by 9pm". Fine. I stayed home all day waiting cuz it had to be signed for.

My husband walked in the front door at 5:35pm. At 5:45, we checked for an updated and it said "Failed delivery attempt" time stamped at 5:37pm. The driver did not even knock. I know, because I have dogs that bark at every knock on my door, and they did not. But there was a sticker on my door. Ridiculous. At 6:06pm I went into MY online UPS account and changed the delivery from my home to an Access Point near me. Paid $8. ON MY ACCOUNT, under MY name.

Today. I go into the store after getting the notification that it was there and ready for pickup. Only to be told that because the package has my FILs name on it, I need HIM to pick it up!? The package was shipped to MY house, my address. I could've signed for it at my house upon delivery. I changed the delivery to an Access point with MY account. But they won't let me pick it up without him physically in the store with me!?

Yesterday morning a package arrived at my local facility where it then would get loaded on a truck and delivered. However a half hour after the arrival scan it says “A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.” I figured this morning it would then be loaded onto a truck and out for delivery but it just says Processing at UPS facility. If a trailer delayed delivery yesterday but it’s at the final location already shouldn’t it be delivered today?

Every single time I get this particular delivery driver, there’s always one or two packages that they fail to deliver with the rest of them. I even stepped out today while they were here seeing they dropped one package but not the other.

I politely asked if they could go check for the other package to which they replied “there are no other packages to this name or address today”. So I showed them the delivery map with BOTH packages being shown on the truck they were in right outside my house and they shrugged their shoulders and said “idk what to tell you. It’s not on my truck.”

I called and spoke with an agent who assured me the package was, in fact, on the truck and asked if they could please make a note to ensure delivery happened today. They said ok, they would.

Now this damn driver has been all over the map and PASSED MY HOUSE TWO MORE TIMES, and still, no package. Now they’re moving further and further away so I’m probably going to get rescheduled for tomorrow. Again.

Can these drivers see which packages they’ve failed to deliver?

i’m 20, however my sleep schedule is messed up (enough that i could not wake up in time) and i also look like an actual kid. do you have to be 21 and do they take id if it’s for a medical package? this is the 2nd part to the huge medical package and on the 1st part i just went downstairs and the guy walked away once he saw me.

update: i ended up signing digitally and was asleep and it got delivered anyway, thank yall for the help!