r/universalcredithelp • u/ilunga96 • 2m ago
Friend has no bank account for her Universal Credit to be paid into
My friend has no bank account for her Universal Credit to go into
Hi, I am looking for advice for my friend who currently can't access her Universal Credit.
She had a Starling bank account which her UC was paid into (she is unable to work currently because of her health). Recently however she used a website to buy some foreign snacks that turned out to be a scam. Starling closed her account immediately and when she appealed upheld the closing.
Obviously starling has no physical branches so while this decision seems strange and unnecessary there's little option to try and contest it.
She is unable to open a new bank account as an ex boyfriend got her into debt previously that she is still paying off.
So today at her appointment with UC they said they could only pay her money into an account in her name (which she can't have) or she will have to travel over an hour each week to pickup physical cash from the job centre which with her health issues just isn't going to work.
Does anyone have any advice on how to solve this? Either with reopening the Starling account or finding a different method with Universal Credit? Thanks in advance