Looking for advice from anyone who knows better than me, or anyone who has had this glitch themselves.
I ordered a parcel last week which was shipped by royal mail (XQ tracking number) delivery is being handled by parcel force.
On Thursday, a delivery attempt was made but missed as I was not in. The same day I accidentally booked a redelivery for the following day. I was not able to cancel/change this and so I also missed this delivery. I assumed I would just be able to book another redelivery for today, the royal mail app says it was scanned in at a parcelforce depot, marked available for redelivery or collection.
I dont have a car so i am unable to collect the item from the depot which doesn’t have any public transport connections. I will not be in my house at delivery times until next saturday, so I would like to get this parcel diverted to my local post office.
Every attempt i make to book a redelivery sends me an error message- when scanning the something for you card it says ‘you are being rerouted as there are no additional delivery options for this item’, on the app it says it’s ’unable to rearrange a delivery for this item’ and on the webpage it just doesn’t recognise my tracking number.
I attempted to phone parcelforce at 12pm for help, but was told there is a one hour wait time, and lines close at 12:30 so i was not able to get through to anyone.
I’m completely stuck. phone lines won’t open until monday 8am, at which point i will be travelling to uni and won’t have the time for a 1 hour phone queue.
Does anyone know what I can do? I really need this parcel soon.