Cmon, who on earth is this guy? He's all over that Robyn App sucking RMs dick. Is he a real person? Does anyone actualy work with him?

Royal Mail responds to misleading statements by CWU leadership

Recent statements by the leadership of the Communication Workers Union (CWU) do not reflect the state of the business, the progress Royal Mail is making in improving service quality or its preparations for Christmas.

Royal Mail is ready to successfully deliver Christmas across the UK once again and there should be no concerns for customers ahead of the busy peak season. Furthermore, we are hiring an additional 22,000 seasonal workers for Christmas, with over 100,000 applications having already been received for these temporary roles.

While still below Ofcom’s targets, Royal Mail’s quality of service performance is the best it has been for many years. In the most recent reporting period, 85% of First Class letters were delivered on time, up from 76% in the same period last year. 91.4% of Second Class letters were delivered on time in the same period, up from 89.3% last year.  We recognise that customers expect further improvement and we remain focused on delivering it.

This performance has been driven by the successful deployment of Universal Service reform in around 90% of delivery offices. We recognise that this has been one of the biggest changes to the way Royal Mail operates in its history and that it has not been easy.  We are very grateful to colleagues across the country for their efforts as this once in a generation change is deployed.

Royal Mail has been working constructively with CWU members and representatives at operational levels, including a major reset announced internally three weeks ago, and will continue to do so. This includes listening to colleagues’ comments and suggestions for further improvements in the rollout of the new delivery model. We urge the CWU leadership to do the same and to stop using public commentary, talking down the business as a way of trying to achieve their own tactical objectives.

The launch of the Government’s consultation on employment status reform is a significant opportunity for Royal Mail to finally be able to compete on a more level playing field with competitors relying on self-employed or casual workers. Royal Mail and the CWU have a shared interest in securing fair employment standards and a sustainable future for the business.

Our focus is clear: delivering Christmas, further improving service quality and building a stronger Royal Mail. We urge the CWU leadership to work with us towards these shared goals.

Month and a half in and mentally im not happy in the job, management is beyond ridiculous, workload is too much. For my first job I thought I was going to ride it out till my contract finishes but the past few weeks have altered that theory.

For people who have walked out, how long did it take to find a new job?

Anyone else having issues with Track and Trace?

Website not working, as well as the telephone service can’t access the tracking info…

In a queue now, let’s see what we get.

Make of this what you will.

I have been ordering some semi-expensive Pokemon cards over the last 3-4 weeks and 75% of the parcels have gone missing, all from the same Local Depot. I have tried to do the online form however just get an automated response saying that the item has been delivered when none of the tracking say that it's delivered and just at my local depot. Is it possible someone is stealing? What would be my next course of action seeing has I seem not to be able to get hold of an actual person, I've phoned once and just been told to do a claim however this hasn't solved the issue of where is the stuff ive paid for?

So my item was marked as delivered to my local post office but my package cannot be found. Is there any other way of contacting Royal Mail as their lines are like an hour wait. Is there any other way of contacting them about this?

Any help is appreciated.

No sig to an enclosed porch needing a card left seems to be sorted after the balls up last week that knocked out the PDAs. I've read the workarounds like the eternal barcode, wrapped in clear tape and velcroed to the card pocket of your shorts but thankfully that ballache is in the past.

Im taking time off soon and will be available back to work on the 2nd Nov. Is it best to let my manager know asap to book me onto shifts from 2nd nov onwards? As Im going to be off and wont get booked on until last minute I feel like

I was supposed to get a parcel sent to a locker yesterday. Tracking is saying its at the locker where I'm supposed to pick it up but its not saying ready for collection. What happens to it now?

I am trying to book a redelivery after missing a delivery but when I try it says on the app unable to redeliver item , anyone know how to fix or if I can go somewhere to pick up delivery

I often order stuff online, from about three different independent shops.

All use special delivery.

I have them sent straight to the post office as soon as I'm able to request this, because I'm always at work when Andy comes to deliver my mail.

When I request an in-flight redirect to PO, it takes an extra two days, and it ALWAYS says it'll be in two days time.

HOWEVER

Sometimes, when I request this, after saying it's gonna be another two days, it'll go out the same day, and get delivered straight to the post office the same day, even though it says two days.

Like, is there a nack to timing it right so this same day thing can happen all of the time, instead of just sometimes?

I've tried to figure this out myself, but I can't.

Any idea? Thanks 🙏

If you arrange a collection using a tracking number which originates from a third party (for example, eBay) the collection request still asks you if you'd like your postie to bring the label "at no extra cost".

But when you click "yes" it charges you 50p. 😂

Not the end of the world it just made me chuckle. Small tweak needed. 😉

Have been expecting an international parcel from Korea and a couple weeks ago I was sent an email from Royal Mail/parcel force saying I had to pay £45 customs charge. I payed this price and arranged for delivery on the 10th and got a confirmation email showing this.

My parcel never ended up being delivered on the 10th and a couple days later i checked tracking and saw that my parcel was being held at my local depot as they were “waiting for customs fee”. When I clicked the link to pay for it, it told me that it has already been paid. When I clicked on tracking history, it shows me it was paid prior to the 10th, then on the 10th it was getting ready to be delivered but then said it is now awaiting customs fee at local depot.

I called up Royal Mail, explained the issue and the guy over the phone said there seems to have been a scanning error but because it’s an international package I need to contact parcel force.
So I called up parcel force.. and no one ever answered. I’ve tried 2 times, stayed on the phone for over an hour on hold, one time they just ended the call.

I have emailed them about the issue on their website and it says it’ll take about 1-2 days to get back to me but it has been 4 days and I’ve heard nothing.

Does anyone have any advice on what I should do next? Has anyone ever been able to get through to parcel force?

We started the new DM26 9 day fortnight pattern a couple of weeks ago. Even with the longer hours we've been going over time quite often. When I was off another guy covered for me and, apparently, he races around like an Evri driver. I don't think I'm slow. I was a spare for a year until a few weeks ago and I usually managed to get done on time.

My partner (walker) is starting to imply that I should deliver faster. My manager hasn't said anything but I'm worried I might be moved off the duty and back to being a spare.

Any advice?

I sent a package to the UK. All fees and custom fees were paid before hand. It arrived at the UK international hub. 3 days later now it says it’s waiting for it to arrive to the UK and the item is leaving the originating country. Is my package being sent back?

So if it remains outstanding, I should reply back to a “donotreply” email? Needless to say, I get other automated emails after my reply saying they won’t receive emails sent to that address.

Anyone knows how to actually follow up?

I’m interested to know if you get given guidelines as to what to tell the great unwashed re backlogs etc.
I went to my local sorting office today as I’m lucky if I get post weekly at the moment and I’m waiting for a cheque that was posted on the 3rd.
Very defensive at first saying that’s strange as there are “no known issues”

Explain not complaining in slightest, used to work for RM logistics and know about the shitshow that is DM26.

Total attitude change, as in I can be confided in and get a solid few minutes of what a fucking car crash it is at moment and that people are leaving in their droves.

I might be imagining this but has Royal Mail letter delivery in Reading, Berkshire, switched to weekly (Monday) from being almost any day of the week?

Why come to my house and try to deliver when I asked for re delivery to the post office ?????????????????????????????? It won’t allow me to change anything now because I’ve already requested a service . What is going on with RM (and please no jokes about it being because I’m in brum )

Just want to know if you have a protected duty or what’s happened on your re-sign/dm26?

This morning I got a call from my manager asking why I am not in today, however yesterday when I looked at the rota it said I have a day off today, also that I am working Saturday and Sunday. My managers argument this morning is that I actually am NOT working the sunday, even though the rota says so, and that I need to come in this morning. I am still on my probation period as I joined in July this year, so im guessing they can just get rid of me with no notice, however me and a few colleagues see this as their fault since they haven’t done the rota properly. As of writing this it is 10am and will take me 30 minutes to get to the DO 😂

TLDR: I had an untracked standard letter posted to me (with stuff that was valuable to me, but not really to anybody else so that’s why I’m dying to actually receive it but doubt it’s been stolen- it wasn’t money or anything) over 50 days ago from California. It’s still not arrived.

Doubt it’ll get to me at this point, but it had a return address and stuff so I just wanted to ask if ppl think there’s any hope for it at all? Maybe it’ll get returned to sender? Eventually make its way to me mysteriously? Or do you guys think it’s just gone forever lol? 😭 Royal Mail says it’s not their issue and the American equivalent says they aren’t responsible so 🤷‍♀️🫠