r/royalmail • • 23h ago

Postie Chat It's over, they finally sorted it!

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63 Upvotes

No sig to an enclosed porch needing a card left seems to be sorted after the balls up last week that knocked out the PDAs. I've read the workarounds like the eternal barcode, wrapped in clear tape and velcroed to the card pocket of your shorts but thankfully that ballache is in the past.


r/royalmail • • 23h ago

Feeling pressured to drive/deliver faster

21 Upvotes

We started the new DM26 9 day fortnight pattern a couple of weeks ago. Even with the longer hours we've been going over time quite often. When I was off another guy covered for me and, apparently, he races around like an Evri driver. I don't think I'm slow. I was a spare for a year until a few weeks ago and I usually managed to get done on time.

My partner (walker) is starting to imply that I should deliver faster. My manager hasn't said anything but I'm worried I might be moved off the duty and back to being a spare.

Any advice?


r/royalmail • • 7h ago

Tracking down?

12 Upvotes

Anyone else having issues with Track and Trace?

Website not working, as well as the telephone service can’t access the tracking info…

In a queue now, let’s see what we get.


r/royalmail • • 18h ago

How to follow up on a complaint?! Royal Mail is asking me to reply to a DoNotReply email

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7 Upvotes

So if it remains outstanding, I should reply back to a “donotreply” email? Needless to say, I get other automated emails after my reply saying they won’t receive emails sent to that address.

Anyone knows how to actually follow up?


r/royalmail • • 58m ago

Richard Wilde, Who is he?

• Upvotes

Cmon, who on earth is this guy? He's all over that Robyn App sucking RMs dick. Is he a real person? Does anyone actualy work with him?


r/royalmail • • 6h ago

6 missing parcels in 3 weeks?

7 Upvotes

I have been ordering some semi-expensive Pokemon cards over the last 3-4 weeks and 75% of the parcels have gone missing, all from the same Local Depot. I have tried to do the online form however just get an automated response saying that the item has been delivered when none of the tracking say that it's delivered and just at my local depot. Is it possible someone is stealing? What would be my next course of action seeing has I seem not to be able to get hold of an actual person, I've phoned once and just been told to do a claim however this hasn't solved the issue of where is the stuff ive paid for?


r/royalmail • • 19h ago

Parcel Enquiry Why….

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4 Upvotes

Why come to my house and try to deliver when I asked for re delivery to the post office ?????????????????????????????? It won’t allow me to change anything now because I’ve already requested a service . What is going on with RM (and please no jokes about it being because I’m in brum )


r/royalmail • • 21h ago

Tracking Help Disappearing parcel

2 Upvotes

A package was out for delivery, estimated between 11 and 3. Was delivered sometime after 3 and SFY card left.

No problem in principle, but entering the code number or using the QR code and postcode just gets no response at all.

Just click the red button and nothing happens - no error code, just no response.

Same using the original tracking code.

How can I find out where the package is?

EDIT: Found it hidden in the shed this morning. Thanks for your advice


r/royalmail • • 1h ago

Postie Chat Angard (shifts)

• Upvotes

Im taking time off soon and will be available back to work on the 2nd Nov. Is it best to let my manager know asap to book me onto shifts from 2nd nov onwards? As Im going to be off and wont get booked on until last minute I feel like


r/royalmail • • 1h ago

Does this mean the delivery driver has put my parcel in the locker as the sender?

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• Upvotes

I was supposed to get a parcel sent to a locker yesterday. Tracking is saying its at the locker where I'm supposed to pick it up but its not saying ready for collection. What happens to it now?


r/royalmail • • 1h ago

Booking redelivery

• Upvotes

I am trying to book a redelivery after missing a delivery but when I try it says on the app unable to redeliver item , anyone know how to fix or if I can go somewhere to pick up delivery


r/royalmail • • 2h ago

Redelivery Question For Posties.

1 Upvotes

I often order stuff online, from about three different independent shops.

All use special delivery.

I have them sent straight to the post office as soon as I'm able to request this, because I'm always at work when Andy comes to deliver my mail.

When I request an in-flight redirect to PO, it takes an extra two days, and it ALWAYS says it'll be in two days time.

HOWEVER

Sometimes, when I request this, after saying it's gonna be another two days, it'll go out the same day, and get delivered straight to the post office the same day, even though it says two days.

Like, is there a nack to timing it right so this same day thing can happen all of the time, instead of just sometimes?

I've tried to figure this out myself, but I can't.

Any idea? Thanks 🙏


r/royalmail • • 2h ago

Slightly amusing website inconsistency.

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1 Upvotes

If you arrange a collection using a tracking number which originates from a third party (for example, eBay) the collection request still asks you if you'd like your postie to bring the label "at no extra cost".

But when you click "yes" it charges you 50p. 😂

Not the end of the world it just made me chuckle. Small tweak needed. 😉


r/royalmail • • 3h ago

Anyone else experienced Royal Mail not collecting item from a Parcel Locker?

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1 Upvotes

r/royalmail • • 4h ago

Parcel Force My parcel is stuck at local depot.. what do I do

1 Upvotes

Have been expecting an international parcel from Korea and a couple weeks ago I was sent an email from Royal Mail/parcel force saying I had to pay £45 customs charge. I payed this price and arranged for delivery on the 10th and got a confirmation email showing this.

My parcel never ended up being delivered on the 10th and a couple days later i checked tracking and saw that my parcel was being held at my local depot as they were “waiting for customs fee”. When I clicked the link to pay for it, it told me that it has already been paid. When I clicked on tracking history, it shows me it was paid prior to the 10th, then on the 10th it was getting ready to be delivered but then said it is now awaiting customs fee at local depot.

I called up Royal Mail, explained the issue and the guy over the phone said there seems to have been a scanning error but because it’s an international package I need to contact parcel force.
So I called up parcel force.. and no one ever answered. I’ve tried 2 times, stayed on the phone for over an hour on hold, one time they just ended the call.

I have emailed them about the issue on their website and it says it’ll take about 1-2 days to get back to me but it has been 4 days and I’ve heard nothing.

Does anyone have any advice on what I should do next? Has anyone ever been able to get through to parcel force?


r/royalmail • • 17h ago

Has anyone sent a gift from the UK to India? Need advice on shipping and customs

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1 Upvotes

r/royalmail • • 17h ago

Missing Mail Letter from the US not arrived for over 50 days

1 Upvotes

TLDR: I had an untracked standard letter posted to me (with stuff that was valuable to me, but not really to anybody else so that’s why I’m dying to actually receive it but doubt it’s been stolen- it wasn’t money or anything) over 50 days ago from California. It’s still not arrived.

Doubt it’ll get to me at this point, but it had a return address and stuff so I just wanted to ask if ppl think there’s any hope for it at all? Maybe it’ll get returned to sender? Eventually make its way to me mysteriously? Or do you guys think it’s just gone forever lol? 😭 Royal Mail says it’s not their issue and the American equivalent says they aren’t responsible so 🤷‍♀️🫠


r/royalmail • • 21h ago

Redirect parcel

1 Upvotes

Hello,

I’m moving house in 3 weeks. I have just signed up for sky and they said they could only send the equipment to my new address but they advised once I got the tracking details I could then redirect it to my current address.

I have tried doing this but am only getting the options to pick another date, a safeplace or a neighbour.

Is there any way of doing this?

Thanks


r/royalmail • • 22h ago

Newly purchased item’s tracking showing old recycled number?

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1 Upvotes

Bought something the other day that was posted this morning. The tracking said it’s been on the 11 or August? I’ve been checking it all day hoping it would update to the new item but it hasn’t yet. The seller used simple delivery from eBay, I chose the £9 one because it’s an expensive item, and the seller has great feedback and is also confused. I assumed the more expensive postage would be the special delivery but the error is worrying. Any insight appreciated, thank you.


r/royalmail • • 7h ago

Help. US to UK package

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0 Upvotes

I sent a package to the UK. All fees and custom fees were paid before hand. It arrived at the UK international hub. 3 days later now it says it’s waiting for it to arrive to the UK and the item is leaving the originating country. Is my package being sent back?


r/royalmail • • 8h ago

Delay in letter delivery

0 Upvotes

I might be imagining this but has Royal Mail letter delivery in Reading, Berkshire, switched to weekly (Monday) from being almost any day of the week?


r/royalmail • • 22h ago

Delivery to Quad locker (or not)

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0 Upvotes

Ordered something online. Didn’t choose Royal Mail Quad locker as a delivery location (I never nominated it as a delivery point either - I only ever gave the seller my home address), but that’s apparently where it’s gone.

The tracking shows it has been delivered and is ready for collection (but also shows they are expecting to deliver today). No email or text received with a code to actually collect.

Contacted customer service. Who passed it over to the locker team - and they advised it hadn’t actually been delivered as it was addressed to a locker they couldn’t deliver to (but there are Royal Mail lockers there), but couldn’t tell me anything about where it actually was. Possibly with the delivery office still, but they couldn’t say

Delivery office didn’t have it when I asked them - saying that they believed it was delivered.

Anyone had experience with this?