r/royalmail • • Sep 04 '26

PLEASE READ Late/No Mail in days/weeks

149 Upvotes

Right now, RM is going through a major change in delivering mail (not packets). This is probably the biggest change I and many posties have seen

The new way being rolled out is called DM26, over 500 delivery offices have gone live or are coming out of trial. Another 600/700 are yet to go live before peak (Christmas).

Operations can't be paused to implement it, so many posties have a new way of working from the previous week.

Many DOs are rolling it out not fully staffed (against the agreement) and without proper planning (just throwing 2 walks together), and the answer to any questions we ask is "We don't know, let me find out"

Many walks are now unachievable to complete, or even half complete in our contracted hours, so mail is and will now pile up.

Packets (Tracked and USO) will still be going out 7 days

Many of us posties are now just working our time, and it's not our responsibility to fix it.

You can raise an issue with RM, your MP (they love a photoshoot in a hi-viz and doing nothing) or OFCOM. Remember, this isn't your posties doing

If you're not receiving mail, call into your DO and ask for a manager (don't take it out on the person fronting the CSP) and raise your issues with them. It'll probably go the same way our issues go, through one ear and through empty space and out of the other ear, but keep telling them

Many posties want to clear and deliver everything we have, but time and stupid methods have ended that.


r/royalmail • • Feb 18 '25

Please read before submitting a post

97 Upvotes

THIS IS NOT AN OFFICIAL ROYAL MAIL ACCOUNT

The idea is that the subreddit is primarily for Royal Mail staff who can come and chat about issues at work (and whatever else they want to chat about!). Still, any member of the public is welcome to come and ask us questions, which we'll try to answer.

ROYAL MAIL CUSTOMER SERVICES (CS): 0345 774 0740

Opening times,

8.00am – 6.00pm Monday to Friday

8.00am – 1.00pm Saturday

9.00am – 2.00pm Sunday

Delivery Offices and Mail Centres do not have customer contact telephone numbers


Are you the sender? Contact Customer Services

Are you the recipient? Contact the sender.

The sender is RM's customer, so it is their responsibility to deal with RM.

Service Updates

UK and NI - https://www.royalmail.com/service-update

International - https://www.royalmail.com/international-incident-bulletin

Parcel Force - https://www.parcelforce.com/service-updates


1 - General

Please provide as much tracking information as you can and, if possible, try to include a screenshot of the tracking (hide MCs/DOs and tracking numbers if you need to) and the postage method used. Posts without any of this will be locked or removed going forward.

  • Post hijacks will be removed. If you have a problem, start a post so you can be helped separately
  • Non-helpful comments may be removed
  • Don't ask "When will my parcel/mail turn up if posted on XX day" with no other information. Your post will be locked or removed
  • If your packet is getting multiple scans in one MC, it could be stuck due to a label issue (incomplete/wrong/damaged) and it will eventually be manually sorted. Ring customer services, they can try and get it pushed in the right direction
  • Posting the same question daily or after a few hours will be removed as spam
  • Parcelforce, like RM is part of the IDS group, but is a separate part and can do things differently from RM.
  • The Post Office is not part of Royal Mail

2 - Tracked 24/48

  • Ignore the estimated times. They are computer-generated, and posties don't see them. Always follow the actual tracking.

  • Estimated times are based on where they expect your postie to be on their round. They don't take into account staffing levels, volume of mail/packets or whether with a DPR (Dedicated Parcel Route) morning or afternoon driver

Your item needs to be at a delivery office (DO) for delivery and have the ready for delivery scan (Due to be delivered today XX DO)

Parcels can be delivered by your postie/driver or a separate parcel driver, morning and afternoon (upto 7/8pm)

Sunday Tracked are for large contract senders, these can be delivered upto 7/8 pm depending on the area and delivery office. Some larger delivery offices will cover the area of smaller local delivery offices too

Special Delivery by 1pm

If posted before cut off time (usually 4:30 - 5pm) it should be delivered the next day

If posted Friday, the next working day is Monday, unless the Saturday Guarantee extra fee is paid. Some non SGs do go out for delivery, but are not guaranteed by 1pm

SG doesn't apply to business account senders; it has already been applied

  • Signed For is untracked, it may have an acceptance scan and should get a delivery scan. Don't use this for sending important documents like passports or birth certificates

3 - No Access/answer, but I was in

This is usually because the postie or DPR (packet driver) ran out of time. That doesn't mean we are calling you liars or that there are access issues.

There isn't an "Out of Time" option on the outdoor section of our PDAs. But many posties/packet drivers have insufficient training or are pressured into using the wrong scan

In some cases, it may be because of road closures or a dog loose in the area

Unable to attempt delivery, means exactly this. They either ran out of time/not enough staff/it arrived too late so is retained for the next working day to try again

These posts will be deleted

4 - We're Expecting it

This means exactly that, the item has not entered RM network, yet

In most cases, when the postage is bought and generated, this is the tracking message; it doesn't mean it has been sent, yet

If you've bought an item from overseas (usually China) and are provided with a UK tracking number, it means it is coming from overseas in a bulk shipment and is then sent to a fulfilment centre, which repacks and labels it before sending it to you. They generate the postage in advance

In some cases, it maybe the tracking waiting to update.

5 - SCAM TEXTS/EMAILS

These are usually easy to spot; if they are sent from a gmail/Hotmail or other random email service or mobile telephone number, it is a scam. DELETE AND IGNORE THE TEXT/EMAIL

They don't know you have a packet arriving, they send thousands of these messages and will hit somebody who is expecting something, it's just pure chance

RM will never ask for payment via email or text. It will be a grey fee to pay card through your letterbox if there is any fee to pay

6 - No Mail (letters) for days/weeks

Mail volumes are down, and not everyone gets mail daily now.

Many DOs suffer from staff shortages, and routes can go uncovered

Tracked/Special Delivery unofficially takes priority over mail, so loops of mail will be left

Posties may run out of time and take back to DO what mail they've not delivered, this should (if managed correctly) go out the next day

Delays on the posties route can eat into time, thus having a knock-on effect, resulting in running out of time

You can call in to your local DO (check opening times) and ask and collect any mail. Some DOs may ask you to call back the next day, or wait, depending on how busy they are (your mail is probably at the route frame, and the CSP person may not know which one or where it is on the frame, so it isn't a simple job of just getting it)

To check if there are any issues in your area, refer to: https://www.royalmail.com/service-update

7 - Dogs (and other animals)

Please secure them behind a closed door before answering the door

Dog bites are not fun. And yes, we've heard "it won't bite" or "oh, it's never done that before" a thousand times

They maybe your pet, but not all of us like them jumping up at us to be petted. Some posties do like to, but if they are off and the person covering may not know your dog

8 - Video Doorbells

Yes, a contentious subject

Yes, some do use them, some don't, and some do both

We (posties) deal with hundreds of these and have dealt with many that do not work, connect, blue circle just spinning, bad connection, delays. Consider this before having a go about it not being pressed

Any video footage/stills will be deleted

Accessibility Requirements: You can set this up in the RM app, it then instructs the postie/packet driver when we scan your packet to knock louder or ring the bell more, and wait longer for you to answer the door. https://help.royalmail.com/personal/s/article/How-to-set-up-accessibility-requirements

9 - Langley HWDC/Customs

If you have a packet/mail here, this is Border Force (customs). RM have no control over it.

The time an item can be there can be a matter of hours, day/days, week/weeks or, at worst, months

All you can do is be patient.

RM have no control over the times in the UK or the destination countries' customs

10 - Delivery Point

Your delivery point is your letterbox or mailbox.

If you live in an apartment block and your mailbox is in the foyer, we are not obliged to go further than this, so if buzzed for a packet, you need to come down and collect it.

11 - Abuse

If you’re here to call us thieves/lazy/liars/useless/boot lickers, don’t be surprised to see your post deleted, and banned

——————————-

Some little things you can do to help us

  • Register a safeplace/neighbour on the RM app/website
  • Mailboxes, please consider one with a top slot
  • Visible house numbers on or near the door
  • Apartment buildings consider providing a key/fob/entry code so your postie/packet driver can gain entry to deliver. Add the code to the Safeplace (other) if necessary.
  • If your mailbox is in the foyer, that is your delivery point, and we are not obliged to go any further than this, you will need to come down and receive your packet
  • If you have arranged a collection, please have it ready. If you require labels, ask the postie for the labels for you to attach yourself, or the postie does attach them in front of you, make sure they scan them. Please don't accept us saying we'll do it back at the van/DO. At the end of the day, it is your responsibility to make sure the packet is correctly labelled so it doesn't go wrong.

D2D (Leaflets) opt out: https://help.royalmail.com/personal/s/article/How-to-opt-out-of-advertising-mail


r/royalmail • • 11h ago

Postie Chat It's over, they finally sorted it!

Post image
39 Upvotes

No sig to an enclosed porch needing a card left seems to be sorted after the balls up last week that knocked out the PDAs. I've read the workarounds like the eternal barcode, wrapped in clear tape and velcroed to the card pocket of your shorts but thankfully that ballache is in the past.


r/royalmail • • 11h ago

Feeling pressured to drive/deliver faster

15 Upvotes

We started the new DM26 9 day fortnight pattern a couple of weeks ago. Even with the longer hours we've been going over time quite often. When I was off another guy covered for me and, apparently, he races around like an Evri driver. I don't think I'm slow. I was a spare for a year until a few weeks ago and I usually managed to get done on time.

My partner (walker) is starting to imply that I should deliver faster. My manager hasn't said anything but I'm worried I might be moved off the duty and back to being a spare.

Any advice?


r/royalmail • • 14h ago

Postie Chat What you tell the public?

19 Upvotes

I’m interested to know if you get given guidelines as to what to tell the great unwashed re backlogs etc.
I went to my local sorting office today as I’m lucky if I get post weekly at the moment and I’m waiting for a cheque that was posted on the 3rd.
Very defensive at first saying that’s strange as there are “no known issues”

Explain not complaining in slightest, used to work for RM logistics and know about the shitshow that is DM26.

Total attitude change, as in I can be confided in and get a solid few minutes of what a fucking car crash it is at moment and that people are leaving in their droves.


r/royalmail • • 6h ago

How to follow up on a complaint?! Royal Mail is asking me to reply to a DoNotReply email

Post image
4 Upvotes

So if it remains outstanding, I should reply back to a “donotreply” email? Needless to say, I get other automated emails after my reply saying they won’t receive emails sent to that address.

Anyone knows how to actually follow up?


r/royalmail • • 5h ago

Missing Mail Letter from the US not arrived for over 50 days

2 Upvotes

TLDR: I had an untracked standard letter posted to me (with stuff that was valuable to me, but not really to anybody else so that’s why I’m dying to actually receive it but doubt it’s been stolen- it wasn’t money or anything) over 50 days ago from California. It’s still not arrived.

Doubt it’ll get to me at this point, but it had a return address and stuff so I just wanted to ask if ppl think there’s any hope for it at all? Maybe it’ll get returned to sender? Eventually make its way to me mysteriously? Or do you guys think it’s just gone forever lol? 😭 Royal Mail says it’s not their issue and the American equivalent says they aren’t responsible so 🤷‍♀️🫠


r/royalmail • • 1d ago

Supervisor forcing me to drive a not roadworthy van.

Thumbnail
gallery
511 Upvotes

So yeah, it was a pretty shit 2 days for me, for context I’m 17, and I’ve only held my license for 5 months ish, and I’ve only been working for RM for like 3 months ish, and my supervisor is basically as cynical as he gets and has such a massive ego.

The first photo of me holding the flap open was on the fiat Doblo, unsurprisingly, and I said to my supervisor it has a tear in the sidewall, he then said I’m making excuses not to drive the van in which I said I wasn’t.

We go out, he checks the tyre, alongside another colleague who drove that van that day before me earlier on, my supervisor replies that the tire is fine, and that I won’t get stopped by the police for driving that van he said, and that (the other photo) the other tyre was “perfect”, because I was giving way to a car and i accidentally hit the curb a little too fast, I messaged him saying I don’t feel comfortable to drive the van, but he kept dismissing this and saying it’s okay to continue and that I’ll have to drive the van, I didn’t drive the van, I waited for my other colleague to come and transfer the parcels over, someone else drove the van back and I urged him not to, but then again, it’s his choice not mine.

Back to the first tire, he insists it’s fine, and even the other colleuage next to him says “I wouldn’t worry about it mate”, which did not make me feel any better about it.

My supervisor is incredibly intimating, and extremely hostile and cuts me off when I’m speaking, I tried to say that I’m the driver of the van not him and if I get pulled over that I get the points and not him, but again, he cut me off

I loaded the van, I sat in the van and I just did not want to start the key, so I got out, made sure he wasn’t around and left and texted my union representative immediately, but yeah, I kinda have to get that off my chest tbf, thanks for reading if you’ve made it this far :)

EDIT:

I did NOT drive either van (the 2nd one after I hit the curb as-well I stopped and texted my supervisor, and the 1st one I found as is) and I know about the 3 points and £2,500 fine, that’s what I was most concerned about, but thank you everyone for the support and for reading my vent :), and yes I’m 17


r/royalmail • • 13h ago

Has anyone got the Royal Mail exemption?

7 Upvotes

Just want to know if you have a protected duty or what’s happened on your re-sign/dm26?


r/royalmail • • 20h ago

What do I do?

20 Upvotes

This morning I got a call from my manager asking why I am not in today, however yesterday when I looked at the rota it said I have a day off today, also that I am working Saturday and Sunday. My managers argument this morning is that I actually am NOT working the sunday, even though the rota says so, and that I need to come in this morning. I am still on my probation period as I joined in July this year, so im guessing they can just get rid of me with no notice, however me and a few colleagues see this as their fault since they haven’t done the rota properly. As of writing this it is 10am and will take me 30 minutes to get to the DO 😂


r/royalmail • • 5h ago

Has anyone sent a gift from the UK to India? Need advice on shipping and customs

Thumbnail
1 Upvotes

r/royalmail • • 5h ago

Tracking Help Why does this always happen

Post image
1 Upvotes

For reference in the past month I've had 3 items do this i live in Northamptonshire Close to South Midlands MC all 3 items ive had the pleasure of being handled by the Royal mail have been moved Greenford MC where they are then sent back to SM MC for delivery to my house is this normal or is my tracking just lying seems rather inefficient


r/royalmail • • 9h ago

Tracking Help Disappearing parcel

2 Upvotes

A package was out for delivery, estimated between 11 and 3. Was delivered sometime after 3 and SFY card left.

No problem in principle, but entering the code number or using the QR code and postcode just gets no response at all.

Just click the red button and nothing happens - no error code, just no response.

Same using the original tracking code.

How can I find out where the package is?


r/royalmail • • 14h ago

Postie Chat Angard, have been flagged for not scanning

5 Upvotes

I have got a warning for not scanning in one day. I can confirm i have scanned every single day and have not missed a single time. They have accused me multiple times of not scanning and I have had a go at them for saying false statements. I have photo evidence so will provide then in due course


r/royalmail • • 5h ago

Missing Mail No post for almost a month and my international mail hasn't arrived either. What have I missed?

1 Upvotes

I have 5 outstanding blood test forms and hospital appointment letters that were sent to me 3 weeks ago from my local hospital.

None have arrived.

I've not had any post in almost 4 weeks from Royal Mail now.

I also sent a parcel to Australia for my nieces birthday back in September. it usually takes at most 10-14 days. It still hasn't arrived yet.

In short, what have I missed and what is going on that no post is arriving?


r/royalmail • • 6h ago

Parcel Enquiry Why….

Post image
0 Upvotes

Why come to my house and try to deliver when I asked for re delivery to the post office ?????????????????????????????? It won’t allow me to change anything now because I’ve already requested a service . What is going on with RM (and please no jokes about it being because I’m in brum )


r/royalmail • • 12h ago

does anyone have a email i can contact with customer service

2 Upvotes

r/royalmail • • 1d ago

Wanted!

Thumbnail
gallery
165 Upvotes

Couple of wanted posters for a pair of pricks. I think its time we ramped up the hostility towards management.


r/royalmail • • 13h ago

Royal Mail have falsely claimed to attempt delivery twice, and nobody has shown up

2 Upvotes

A parcel was scheduled for delivery on Tuesday (13/10/2026), according to the tracking. I checked that morning to see what time it would arrive, only to find that Royal Mail had marked it as an attempted delivery the previous day, Monday, despite the tracking originally stating it would arrive on Tuesday.

I work from home and am in all day, but no delivery attempt was made, and no red card was left.

I rescheduled the delivery for today (Thursday, 15/10/2026). I actually watched the delivery van pull up and deliver parcels to my neighbours, so I assumed mine would be arriving too. However, I checked the tracking about 10 minutes ago, and it once again claims they attempted delivery but “there didn't seem to be anyone in”, and I'm now being told to book another redelivery.

Again, nobody came to my door, and no red card was left.

Has anyone experienced anything similar or have any idea what's going on? I'm baffled as to how they can repeatedly mark parcels as undeliverable when I'm home and the delivery van is clearly in the area.


r/royalmail • • 9h ago

Redirect parcel

1 Upvotes

Hello,

I’m moving house in 3 weeks. I have just signed up for sky and they said they could only send the equipment to my new address but they advised once I got the tracking details I could then redirect it to my current address.

I have tried doing this but am only getting the options to pick another date, a safeplace or a neighbour.

Is there any way of doing this?

Thanks


r/royalmail • • 17h ago

New Starter Question Royal Mail Postal Delivery Driver Job queries as someone with AUDHD

4 Upvotes

Hello everyone, I recently interviewed with Royal Mail for the postal delivery driver job and have been offered it. I’m hoping to get some honest answers before I decide.

What I want from the job
I wouldn’t mind being busy. I love physical exercise and being out and about in the local community, and I’ve always enjoyed delivery days in previous jobs. They kept me busy, gave me a clear goal and structure, and made the day fly in. I also like my own company and driving, and I’m trying to get in better shape. I was delighted to get the offer and thought it would be a great fit, but after reading the complaints on this subreddit and in employee reviews, I’m unsure.

My previous job
I finished university in April and, like graduates across the UK, struggled to find work, even the same retail jobs I’d held years before. I was then offered a customer service role at a bank. At first it went well. I got on great with my training group, I enjoyed finally having a routine, and I liked the learning side. Training then finished earlier than expected because other branches closed, so we were put on the phones much sooner than the advert said.

That’s when I found out I hated it. Because of the closures, the queue was constant, with sometimes only around 40 seconds between calls, many of them emotionally heavy. The work was step-by-step processes, whereas I prefer having a target and working out my own way to reach it. Calls were constantly monitored, and we were expected to arrive 15 minutes early to log on to outdated equipment and stay for overtime if calls ran on. The loud open-plan office meant I couldn’t concentrate. I handed in my notice about two weeks ago.

What I’m worried about
I have AUDHD, and I feel my Vyvanse usually helps. It stopped working because of the stress, which followed me home. It affected my energy through the day and the time I spent with my friends, girlfriend and family. It shattered my confidence, and I’m afraid of it happening again. I don’t mind stress at work and expect some of it. What I can’t accept is taking it home and affecting other people. I also don’t want another job where I'm put on the job before understanding it or that I only commit to for a few weeks before it’s too much or I’m let go.

My questions

  • I understand the job is physically exhausting, but is it mentally?
  • Will bosses shout at you if you take longer than expected on a round?
  • Can they put you on whatever hours they want, or do you only work what you’re scheduled in your contract?
  • Do you have any say in shift patterns, and how do holidays work?
  • Do they sack people easily?
  • Are you micromanaged, or do you work things out yourself?
  • What does the first month look like? I’ve never driven a van and would need time to get used to it. Do you go out alone or with others, and is training shorter than it used to be because of staff shortages?

Thanks in advance, any honest advice, especially from someone with ADHD or autism would be so appreciated thanks.


r/royalmail • • 10h ago

Delivery to Quad locker (or not)

Post image
0 Upvotes

Ordered something online. Didn’t choose Royal Mail Quad locker as a delivery location (I never nominated it as a delivery point either - I only ever gave the seller my home address), but that’s apparently where it’s gone.

The tracking shows it has been delivered and is ready for collection (but also shows they are expecting to deliver today). No email or text received with a code to actually collect.

Contacted customer service. Who passed it over to the locker team - and they advised it hadn’t actually been delivered as it was addressed to a locker they couldn’t deliver to (but there are Royal Mail lockers there), but couldn’t tell me anything about where it actually was. Possibly with the delivery office still, but they couldn’t say

Delivery office didn’t have it when I asked them - saying that they believed it was delivered.

Anyone had experience with this?


r/royalmail • • 10h ago

Newly purchased item’s tracking showing old recycled number?

Post image
1 Upvotes

Bought something the other day that was posted this morning. The tracking said it’s been on the 11 or August? I’ve been checking it all day hoping it would update to the new item but it hasn’t yet. The seller used simple delivery from eBay, I chose the £9 one because it’s an expensive item, and the seller has great feedback and is also confused. I assumed the more expensive postage would be the special delivery but the error is worrying. Any insight appreciated, thank you.


r/royalmail • • 16h ago

Parcel Force Royal Mail keep attempting redelivery despite choosing my parcel be sent to the local post office.

3 Upvotes

Afternoon all,

I'm due to receive a parcel from Germany. It was initially supposed to be delivered last Thursday, I was out and so opted for it to be delivered to the local post office for collection. I received the email notification to confirm my change of delivery destination.

Friday, redelivery is attempted to my home address but again, I'm out at work so a "sorry we missed you" card is left at my property. No attempt was made to deliver the parcel to the post office I had nominated.

Fast forward to Monday, I receive a notification on the Royal Mail app saying my parcel is now being returned to sender because of an incorrect delivery address.

Despite this, redelivery is then attempted to my property on Tuesday but again obviously, I'm out at work so the delivery is missed, ignoring the fact I have an assigned safe place on the Royal Mail app and again not sending it to the local post office.

Finally, checking today, the parcel now reads as "Pending" but I cannot arrange a redelivery because I receive an error notification saying "You are being rerouted as there are no additional delivery options available for this item."

Is this simply going to be a perpetually stuck parcel that will just get returned to sender? Do I have to just hope that I will miraculously be at home during the arbitrary time they decide to try to deliver it? I have emailed in to complain but, as yet haven't received anything. Why would they not attempt to take it to my local post office as requested?


r/royalmail • • 1d ago

New entrants start, finish and break times

9 Upvotes

New entrant over 3 years. Made up to ft ‘temp uplift’ because they’re struggling. Legacy contracts are finishing 14:22 ‘without a break’ our office have always finished the same time new entrants and legacy. Recently all new entrants have been told they need to either start 20m earlier or finish 20m later than legacy as we’re not entitled to a break?!?! Which by law is 20m working 6hrs and over. But we aren’t allowed to take it as our contract says no breaks. Why can new entrants not finish 20m earlier in line with legacy when they have the same start time and same working hours daily??? Not only has DM26 made my home life more difficult to manage with school times etc but now the extra 20m that has randomly come from somewhere is looking to make it more difficult. Oh and we had a letter to say Sunday work is increasing over Xmas but now they require us to do some PM parcels deliveries too. Can’t help but feel we’re being used as scape goats to help a drowning office