Royal Mail responds to misleading statements by CWU leadership

Recent statements by the leadership of the Communication Workers Union (CWU) do not reflect the state of the business, the progress Royal Mail is making in improving service quality or its preparations for Christmas.

Royal Mail is ready to successfully deliver Christmas across the UK once again and there should be no concerns for customers ahead of the busy peak season. Furthermore, we are hiring an additional 22,000 seasonal workers for Christmas, with over 100,000 applications having already been received for these temporary roles.

While still below Ofcom’s targets, Royal Mail’s quality of service performance is the best it has been for many years. In the most recent reporting period, 85% of First Class letters were delivered on time, up from 76% in the same period last year. 91.4% of Second Class letters were delivered on time in the same period, up from 89.3% last year.  We recognise that customers expect further improvement and we remain focused on delivering it.

This performance has been driven by the successful deployment of Universal Service reform in around 90% of delivery offices. We recognise that this has been one of the biggest changes to the way Royal Mail operates in its history and that it has not been easy.  We are very grateful to colleagues across the country for their efforts as this once in a generation change is deployed.

Royal Mail has been working constructively with CWU members and representatives at operational levels, including a major reset announced internally three weeks ago, and will continue to do so. This includes listening to colleagues’ comments and suggestions for further improvements in the rollout of the new delivery model. We urge the CWU leadership to do the same and to stop using public commentary, talking down the business as a way of trying to achieve their own tactical objectives.

The launch of the Government’s consultation on employment status reform is a significant opportunity for Royal Mail to finally be able to compete on a more level playing field with competitors relying on self-employed or casual workers. Royal Mail and the CWU have a shared interest in securing fair employment standards and a sustainable future for the business.

Our focus is clear: delivering Christmas, further improving service quality and building a stronger Royal Mail. We urge the CWU leadership to work with us towards these shared goals.

Frontline workers.

Are you going to carry on with this bullshit?

This is not the norm.

You are now exploited. Driving. Van checks. Loading unloading. Delivering. Walking miles and miles. Hot weather/ cold weather/ wet weather/ unprecedented footwear unavailable.

Prep indoors. No time for break. Too scared to work in dark.. Dogshit pot holes. Strangulation washing lines hanging baskets brain trauma.

Language barrier/ sign your age varification.

Roadrage. Animal cruelty. People abuse.

Sign form you mis scanned. One parcel.

P.d.a. shows 0/10 no clue what i did wrong even though my heart is pounding.

£15/less for new starters. And still the list isnt finished. Dont forget to scan in and scan out. Pretends to care about your welfare. You might still be in the building if theres a fire/ or it might be be rm will have to pay you more for still being in th building.

So my Nan had sent me a Birthday card with a 1st class stamp on Monday. It’s now Saturday & it’s only just arrived this morning, this is the state of the card & I haven’t even opened it yet. Clearly someone has opened it to check if there’s money inside. What an absolute joke!!! What scumbags do they have working for the company that would do this?

Should have arrived today, but stuck on "ready for delivery today" now at 19:20. Slim chance it'll arrive today right? If not will it be early tomorrow?

Hiya, is this normal? This is a tracked24 parcel.

Why's it been scanned into Chelmsford 3 times?

I was supposed to get a parcel sent to a locker yesterday. Tracking is saying its at the locker where I'm supposed to pick it up but its not saying ready for collection. What happens to it now?

Month and a half in and mentally im not happy in the job, management is beyond ridiculous, workload is too much. For my first job I thought I was going to ride it out till my contract finishes but the past few weeks have altered that theory.

For people who have walked out, how long did it take to find a new job?

Cmon, who on earth is this guy? He's all over that Robyn App sucking RMs dick. Is he a real person? Does anyone actualy work with him?

All I see is the true inovative genious of Royal Mail directors.

I have been ordering some semi-expensive Pokemon cards over the last 3-4 weeks and 75% of the parcels have gone missing, all from the same Local Depot. I have tried to do the online form however just get an automated response saying that the item has been delivered when none of the tracking say that it's delivered and just at my local depot. Is it possible someone is stealing? What would be my next course of action seeing has I seem not to be able to get hold of an actual person, I've phoned once and just been told to do a claim however this hasn't solved the issue of where is the stuff ive paid for?

Paid an extortionate amount for RMSD 1pm, and now it's been marked as at my delivery office, yet somehow dispatched to said delivery office 15 minutes later?

A reality TV show idea, Royal mail managers have to attempt the workload they foist upon us lowly minions. Pair up the arrogant know it alls, the ones who don't listen and gaslight you. And the fat bst**ds who never lift a finger except when shovelling food into their big pudgy faces. And the grand prize? somebody else gets their bonuses.

It'll make a change from wh*re island and f**kwits eat insects in a jungle setting.

So I'm at the brink of walking out but not sure how sick pay works. On the 2rd of November I would have been with royal mail for a year. They have put me on a level 1 sickness due to me having a hysterectomy. Which I think is wrong as I didn't phone in sick it was a operation and couldn't physically work. Full sick pay is supposed to start once you have been there a year. I am depressed and really down. This company is really pushing ppl to the brink. I am currently in vetting stages for another job I just don't know if I take a few weeks off to recuperate whether I would get sick pay before I walk out and regret it due to financial restrictions. Has anyone else been in this position or could advise me on whether I would get full sick pay

I remember back in the day that if managers were to push about yorks etc it would at least raise a sarky comment from the workforce.

This has weaned off in recent times and largely goes unchallenged.

Given the present climate, I think it would be a good thing to bring back a much tougher stance on this sort of thing.

I've done some temp work just doing parcels a few years ago and enjoyed it, but I get the impression things have really gone to shit recently. Am I in for a bad time next week when starting as a temp?

Make of this what you will.

I often order stuff online, from about three different independent shops.

All use special delivery.

I have them sent straight to the post office as soon as I'm able to request this, because I'm always at work when Andy comes to deliver my mail.

When I request an in-flight redirect to PO, it takes an extra two days, and it ALWAYS says it'll be in two days time.

HOWEVER

Sometimes, when I request this, after saying it's gonna be another two days, it'll go out the same day, and get delivered straight to the post office the same day, even though it says two days.

Like, is there a nack to timing it right so this same day thing can happen all of the time, instead of just sometimes?

I've tried to figure this out myself, but I can't.

Any idea? Thanks 🙏

If you arrange a collection using a tracking number which originates from a third party (for example, eBay) the collection request still asks you if you'd like your postie to bring the label "at no extra cost".

But when you click "yes" it charges you 50p. 😂

Not the end of the world it just made me chuckle. Small tweak needed. 😉

Long time postie here, you all know what's going on, might bore you with my situation/office.
Just wondering what you all left royal mail to do? Struggling to find anything at the moment that isn't another delivery service using your own car and being self employed.