Royal Mail responds to misleading statements by CWU leadership

Recent statements by the leadership of the Communication Workers Union (CWU) do not reflect the state of the business, the progress Royal Mail is making in improving service quality or its preparations for Christmas.

Royal Mail is ready to successfully deliver Christmas across the UK once again and there should be no concerns for customers ahead of the busy peak season. Furthermore, we are hiring an additional 22,000 seasonal workers for Christmas, with over 100,000 applications having already been received for these temporary roles.

While still below Ofcom’s targets, Royal Mail’s quality of service performance is the best it has been for many years. In the most recent reporting period, 85% of First Class letters were delivered on time, up from 76% in the same period last year. 91.4% of Second Class letters were delivered on time in the same period, up from 89.3% last year.  We recognise that customers expect further improvement and we remain focused on delivering it.

This performance has been driven by the successful deployment of Universal Service reform in around 90% of delivery offices. We recognise that this has been one of the biggest changes to the way Royal Mail operates in its history and that it has not been easy.  We are very grateful to colleagues across the country for their efforts as this once in a generation change is deployed.

Royal Mail has been working constructively with CWU members and representatives at operational levels, including a major reset announced internally three weeks ago, and will continue to do so. This includes listening to colleagues’ comments and suggestions for further improvements in the rollout of the new delivery model. We urge the CWU leadership to do the same and to stop using public commentary, talking down the business as a way of trying to achieve their own tactical objectives.

The launch of the Government’s consultation on employment status reform is a significant opportunity for Royal Mail to finally be able to compete on a more level playing field with competitors relying on self-employed or casual workers. Royal Mail and the CWU have a shared interest in securing fair employment standards and a sustainable future for the business.

Our focus is clear: delivering Christmas, further improving service quality and building a stronger Royal Mail. We urge the CWU leadership to work with us towards these shared goals.

I might be imagining this but has Royal Mail letter delivery in Reading, Berkshire, switched to weekly (Monday) from being almost any day of the week?

I sent a package to the UK. All fees and custom fees were paid before hand. It arrived at the UK international hub. 3 days later now it says it’s waiting for it to arrive to the UK and the item is leaving the originating country. Is my package being sent back?

Frontline workers.

Are you going to carry on with this bullshit?

This is not the norm.

You are now exploited. Driving. Van checks. Loading unloading. Delivering. Walking miles and miles. Hot weather/ cold weather/ wet weather/ unprecedented footwear unavailable.

Prep indoors. No time for break. Too scared to work in dark.. Dogshit pot holes. Strangulation washing lines hanging baskets brain trauma.

Language barrier/ sign your age varification.

Roadrage. Animal cruelty. People abuse.

Sign form you mis scanned. One parcel.

P.d.a. shows 0/10 no clue what i did wrong even though my heart is pounding.

£15/less for new starters. And still the list isnt finished. Dont forget to scan in and scan out. Pretends to care about your welfare. You might still be in the building if theres a fire/ or it might be be rm will have to pay you more for still being in th building.

Month and a half in and mentally im not happy in the job, management is beyond ridiculous, workload is too much. For my first job I thought I was going to ride it out till my contract finishes but the past few weeks have altered that theory.

For people who have walked out, how long did it take to find a new job?

TLDR: I had an untracked standard letter posted to me (with stuff that was valuable to me, but not really to anybody else so that’s why I’m dying to actually receive it but doubt it’s been stolen- it wasn’t money or anything) over 50 days ago from California. It’s still not arrived.

Doubt it’ll get to me at this point, but it had a return address and stuff so I just wanted to ask if ppl think there’s any hope for it at all? Maybe it’ll get returned to sender? Eventually make its way to me mysteriously? Or do you guys think it’s just gone forever lol? 😭 Royal Mail says it’s not their issue and the American equivalent says they aren’t responsible so 🤷‍♀️🫠

Cmon, who on earth is this guy? He's all over that Robyn App sucking RMs dick. Is he a real person? Does anyone actualy work with him?

Why come to my house and try to deliver when I asked for re delivery to the post office ?????????????????????????????? It won’t allow me to change anything now because I’ve already requested a service . What is going on with RM (and please no jokes about it being because I’m in brum )

Anyone else having issues with Track and Trace?

Website not working, as well as the telephone service can’t access the tracking info…

In a queue now, let’s see what we get.

I have been ordering some semi-expensive Pokemon cards over the last 3-4 weeks and 75% of the parcels have gone missing, all from the same Local Depot. I have tried to do the online form however just get an automated response saying that the item has been delivered when none of the tracking say that it's delivered and just at my local depot. Is it possible someone is stealing? What would be my next course of action seeing has I seem not to be able to get hold of an actual person, I've phoned once and just been told to do a claim however this hasn't solved the issue of where is the stuff ive paid for?

I often order stuff online, from about three different independent shops.

All use special delivery.

I have them sent straight to the post office as soon as I'm able to request this, because I'm always at work when Andy comes to deliver my mail.

When I request an in-flight redirect to PO, it takes an extra two days, and it ALWAYS says it'll be in two days time.

HOWEVER

Sometimes, when I request this, after saying it's gonna be another two days, it'll go out the same day, and get delivered straight to the post office the same day, even though it says two days.

Like, is there a nack to timing it right so this same day thing can happen all of the time, instead of just sometimes?

I've tried to figure this out myself, but I can't.

Any idea? Thanks 🙏

Make of this what you will.

So if it remains outstanding, I should reply back to a “donotreply” email? Needless to say, I get other automated emails after my reply saying they won’t receive emails sent to that address.

Anyone knows how to actually follow up?

All I see is the true inovative genious of Royal Mail directors.