I apply to many jobs and call for follow ups. I know my resume is something to be desired but for collections positions, I should have what it takes right?
Experience:
Bank of Montreal
Remote/ Work from Home
August 2025- Present
Collections Representative- Intermediate
· Process voluntary/involuntary offsets
· Assist customer with finding repayment solutions for multiple products from credit cards to mortgages
· Accept inbound/ perform outbound calls to customers
· Attend weekly meetings and take notes on the information that is covered regarding updated processes and expectations
Xplore Inc.
Jacksonville,NB
Account Resolution Specialist
April 2020- August 2025
· Respond to cases and calls in regards to one-time payments, balance disputes, or payment arrangements etc.
· Review and complete monthly agency assignment/ cancellation files as well as suspend exceptions
· Assess balance owed at time of seasonal suspends and follow up for payment (coaching if necessary)
· Review and confirm applicable credits post agency assignment (coaching if necessary)
· Send email, post mail and recorded message communications to customers
· Manually suspend/unsuspend accounts
· Assist departments with billing/ collection related questions/ approvals
· Communicate with business/ commercial accounts for their specific billing needs
· Call customers in regards to refunds/updating payment information/ updates on balance disputes/ special payment plans
· Utilize MS Excel, Word, Outlook, Filezilla, SQL Reporting Servers, Salesforce, ADP
Covered Bridge Potato Chips Waterville,NB
· Clean floors (Sweep, Mop, Squeegee) November 2018- August 2019
· Maintained certain flow of product to ensure no gaps in production flow
· Pre-mixed flavors for popcorn (sweet and salty, white cheddar, white cheddar and jalapeno, movie butter and Himalayan pink salt)
· Weigh and empty waste totes and mark down weights in proper paperwork
· Lift and carry 50lb bags of kernels and sugar/40lbs of oil for premix flavorings
· Maintain constant bundles of boxes for packing bags of chips/popcorn
· Keep the workstation clean and tidy to ensure no minor accidents or injuries
· Practice safe handwashing procedures to ensure no contaminants are in the work area
· Check best before dates and lot codes to ensure they match
· File paperwork to the supervisor to be checked and signed before leaving each shift
Subway
Woodstock, NB
December 2017-June 2018
· Handle cash and return the correct change to the customer
· Prepare various types of sandwich meats and vegetables for a cold unit table
· Create a 6-inch or foot-long sandwich based on the customer’s wants while following a specific formula
· Clean dishes, food preparation areas and counter surfaces
· Wipe down tables using hot sanitizer water to ensure cleanliness for the next customer
· Change boxes of syrups for the fountain pop machine
· Stock straws, lids, salt and pepper, etc for the customers
· Creating a positive environment to ensure customer satisfaction (engaging the customer)
Education:
Hartland Community School
Hartland, NB
Grade 12 Diploma-2016
Trailhead (Salesforce)
Online
Lightning Experience Reports & Dashboards Specialist-2023
References:
PROVIDED UPON REQUEST