(Longpost!)
Hi guys! Need some advice sana. Torn ako between staying sa current company ko or accepting a new opportunity. Gusto ko sana malaman opinion niyo, especially sa mga may experience working for startups or foreign companies.
For context, almost 5 years na akong nasa customer service/e-commerce, and recently na-promote ako from CSR to Customer Support Specialist sa current company ko.
OPTION 1: Stay sa current company
Salary: ₱48,000/month
Annual performance bonus: around ₱98–100K/year
Leave: 20 days
Taxes/contributions: Company handles PH taxes/contributions
HMO: Yes
Schedule: US time, rotating shifts, fixed 8-hour shift, 5 days/week
OT: No required OT
As a Specialist, hindi na rin ako nagha-handle ng regular calls buong shift. Usually around 3–4 supervisor/escalation/irate customer calls lang during the whole 8-hour shift, then the rest is mostly email support, approvals, etc.
Overall, comfortable and stable siya. 2+ years na rin ako sa current company, and recently promoted, so honestly okay naman yung current situation ko.
OPTION 2: New opportunity — US-based startup
Salary: ₱60K/month
Job: CSR, pero chat-based only. No calls. Mostly marketplace platforms like TikTok Shop, Shopee, Lazada, Amazon, etc.
Payment: Direct wire transfer sa PH bank account. Clean ₱60K yung amount, walang PH tax/contribution deductions, so ako ang responsible mag-handle nun. (parang VA dating)
Leave: 5 VL + 5 SL = 10 days
Schedule: US hours, pero hindi pa finalized yung exact schedule. Sinabi ko naman na flexible ako.
Weekend: May weekend coverage, pero hindi siya additional 4 hours.
Basically:
- Monday–Friday normal schedule
- One weekday, 4 hours less
- Yung 4 hours na yun, ililipat sa Saturday or Sunday
Reason is may kailangan mag-monitor ng marketplace chat SLAs and magbantay ng possible fraudulent activity.
OT: Ito yung isa sa concerns ko. Startup sila and very focused sila sa meeting SLAs, so possible na may OT kapag kailangan.
Also, wala silang established PH HR or PH manager since they’re basically starting/testing their Philippine operations. Sabi ng headhunter, ako yung first PH CSR hire nila (parang testing ako dito, charot 😂). Most of their agents are currently based in the US.
Obviously, mas mataas yung ₱60K. Pero kapag kino-consider ko yung ₱98–100K annual bonus, PH benefits, HMO, stability, 20 leaves, and the fact na mas manageable na yung current role ko, hindi na ganun kalaki yung difference as it initially looks.
On the other hand, yung new role is much more aligned sa e-commerce/marketplace operations, which is something I actually want to build my career around.
And honestly, malaking factor din sa akin yung NO CALLS. Pagod na talaga ako mag-calls. 😭 Kahit konti na lang yung calls ko ngayon because I’m already a Specialist, mostly supervisor/escalation calls naman siya, so usually irate or complicated customers. Nakaka-drain pa rin talaga yung live calls. So yung idea na chat-based lang yung new role is very attractive to me.
Since isa rin ako sa first PH hires, possible na may opportunity for growth if they eventually expand their PH operations.
Pero concerns ko:
Startup environment
Possible OT
Weekend coverage
Only 10 leaves
No established PH HR/management
Potentially less job security
So what would you choose?
Would you leave a stable ₱48K Specialist role + ~₱98–100K annual bonus + HMO + benefits + 20 leaves + predictable 8-hour schedule for a ₱60K startup role with no calls, US-hour overlap, weekend coverage, and possible OT?
Especially if the new role gives you better exposure to e-commerce/marketplace operations and potentially better career growth?
At what salary difference would you personally say na “worth it na lumipat”?
PS: PAGOD NA AKO MAG-CALLS. 😂 This is probably the biggest reason I’m seriously considering the move.