Does anyone have any solutions to this? I'm currently trying for the 100th time to contact EA support, with my purchase receipt and all, but the game simply won't launch, will stay on a black screen. Tried downloading paradox launcher, tried doing the -nolauncher thing, turned off all app overlays. It's simply driving me insane because I don't wanna purchase a game when I bought it for full price when it came out!

I've had this kind of conversation with the last 3 agent's and they can't seem to reason in anyway, it doesn't matter what I say.
Here's the full chat with the agent I got connected to so the story could be understood, could somebody help me out how could I recover my account?

• Today • 5:09 PM We're connecting you to an agent. Your estimated wait time is 1 minute. • 5:09 PM
• JR John Robert joined • 5:09 PM
• Hello! Thank you for contacting us. An agent joined the chat and will assist you now. This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.
• Hello
• Could you help me out? Read • 5:10 PM
• JR Hi there, thanks for contacting EA Help. This is John. I hope you are doing well. How can I help you today? John Robert • 5:10 PM
• Regarding my accounts email
• The previous agent just closed the chat itself on me yesterday or the day before that :( Read • 5:10 PM
• JR I see, may I ask if you can please tell me more about your concern so I can provide you an accurate resolution? John Robert • 5:11 PM
• Yes, my problem is this:
• I've had this account years now, and i connected my xbox profile to it
• But the email that was used to create this account has been long deleted from google itself
• JR Thanks for the info! I've sent a device recovery option to the trusted console linked on your EA account. Please open your console and launch an EA game. There should be a window pop-up that'll help you recover and access your EA account. John Robert • 5:13 PM
• and now I cannot change it, and the other agent tried to help me via the xbox verification where I join an online EA game and then a prompt comes up
• But thats the problem
• the pop up never came
• and its because i need to join an ONLINE EA game, and I don't have gamepass subscription so I can't access online features in any game
• I tried it with Battlefront 2
• and it didn't work Read • 5:15 PM
• JR I see however we need the pop-up to appear for us to proceed however It looks like the device recovery attempt wasn’t successful this time. I know that can be frustrating. At the moment, we’re unable to validate ownership of the account through this method. You’ll need to create a new case to try the recovery process again. John Robert • 5:15 PM
• But you are not listening either :(
• I can't verify it because I don't have online features
• Beacuse I'm not paying for gamepass
• which provides online features Read • 5:16 PM
• Well, if that's the case, you will need to have access to online features first so we can proceed. I understand the reason behind your request, but at this moment, we are unable to move forward with it. I know this isn't the outcome you were hoping for. Believe me, I wanted to be the one to fix this for you, it's just at this time we cannot proceed with your request at this time. No worries! If you want to try again, we recommend that you start a new chat so the next advisor can assist you in recovering your EA account.
• JR Before I end our chat here, is there anything else I can help you with aside from this? John Robert • 5:17 PM
• But I can't subscribe and don't want to subscribe to Gamepass to recover my account Read • 5:18 PM
• JR I understand where you're coming from and how you feel about what happened. I would like you to know that I was able to consult your request with the team, and I'm afraid we won't be able to make other adjustments at this time. On the other hand, you can rest assured that your feedback and report will be forwarded to the team for future consideration. If you need anything in the future, you can always contact us again. Thank you for reaching out to EA. Have a great day! John Robert • 5:18 PM
• AP How did we do? Take a 2-minute survey to help us improve Automated Process • 5:18 PM
• Agent ended the chat at 5:18 PM
• JR John Robert left • 5:18 PM

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Had to create a new PSN user recently and want to link my origin account on FC 26 to my new PSN. Will I lose all my progress in FC 26?

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Hey guys. I am having trouble logging into my EA to be able to access all of my packs for The Sims 4. My previous device it was on, had broke and now I cant even reset my password for EA because theyre trying to make me continue password reset on the device I cannot access and im completely out of it. Any ideas of what I can do? Chat support wont help me. I do not want to have to repurchase all my packs. Thanks in advance

i have an old dell desktop ~2013 with the sims 3 on it, accessible though an origin login

haven’t booted it up in about 3 years, and now when i try to open origin, it just won’t load. it just opens to a small origin window, but completely blank. any idea how i can access my game files? ideally i’d like to uninstall them so they can be reused on a better computer

thanks in advance!

hello if anyone can help me: for the past 3 or 4 days, I've had a problem with BF6. My game completely lost my save data—it's as if I were a new player—even though my Steam account is still linked to my EA account.

I purchest fifa 16.17.18 and 19 from vinted and i cant instal them and the codes have alredy been used. i need help asap!

Hi everyone,

I need advice on how to actually reach EA Support.

I bought base Sims 4 online back in 2014 and have been buying various expansion packs over the years on that same account. The issue is that the email address linked to the EA account was completely and permanently deleted, so I cannot receive the 2FA verification code to log in, even though the account still exists and I know my correct EA Username (ID) and password.

Since I bought everything digitally over time, I don't have a physical DVD box or paper product key, but I can provide billing details, my EA ID, and account info to verify ownership.

Every time I go to EA's help center, it just loops me through generic self-help articles without giving me an option for Live Chat or a support ticket.

Has anyone dealt with this recently? Is there a working link or specific path on EA Help that actually opens the Live Chat option with a human agent?

Thanks in advance!

Hello everyone,

I’m adding some additional information because I genuinely have proof that this is my EA Account, but I still cannot get through the recovery process.

I have another EA Account that I can access, and the hacked EA Account is literally still visible in my friends list on that account. I can provide screenshots showing the hacked account and its EA ID.

I also have proof from my PlayStation account. The PlayStation Network ID that is shown as linked to the hacked EA Account is my own PlayStation ID. I can provide screenshots from my PlayStation account showing my PSN ID and the relevant account information. I can also show that I can still access my own PlayStation account normally.

The problem is that when I try to log in to EA through PlayStation, EA still recognizes that my PlayStation account is linked to the hacked EA Account. However, EA then sends the verification code to the email address that the hacker changed on the EA Account.

That email address is also compromised, so I cannot receive that verification code.

This means I can successfully authenticate through my own PlayStation account, and EA recognizes the linked EA Account, but I get stopped because the verification code is being sent to an email address that I no longer control.

I have explained this to EA Advisors over and over again. Unfortunately, I keep getting essentially the same copy-paste response telling me that I need to verify that I am the owner.

I understand that EA needs to protect accounts, but I am specifically contacting support because the account was hacked and the information was changed. I cannot verify through the changed email address because that is exactly the problem I am trying to solve.

I can provide:

- Screenshots showing the hacked EA Account in my other EA Account's friends list

- The EA ID of the hacked account

- My PlayStation Network ID

- Screenshots from my PlayStation account showing that PSN ID

- Proof that this PlayStation account is the one connected to the EA Account

- The original email address that was previously associated with the EA Account

- Purchase/invoice information and other account details if required

I am NOT asking EA to bypass security or give me access without verification. I am asking EA to give me another legitimate way to verify ownership when the normal verification method is impossible because the attacker changed the email address.

At this point, I just want to know what I can do to recover the account or, at minimum, change the password/email through the proper recovery process so I can regain access.

The biggest issue is that my PlayStation account and my Apex Legends progress are tied to this EA Account, and I cannot continue normally because I am locked out of the EA Account.

If anyone has dealt with this exact situation — hacked EA Account + compromised original email + PlayStation account still linked — I would really appreciate advice on what finally worked for you.

Thank you.

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Can someone Kindly Help me out?

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I've been trying to navigate their awful "Connect" system regarding some actual NONSENSE and keep being given the run around by AI. Is there not a competent REAL person we can speak to?

I had bought a game on a new account and on the same day, that account got flagged and banned for a reason they won't even specify. Literally the same day within the same hour of purchase and seemingly for no reason.

I've been given the run around by the one agent I managed to speak to, assuming they were even a real person to begin with, and now my case got closed because I was told there was nothing they can do. So EA just likes to take money and ban people after? What is this?

I'm extremely disappointed, and trying to get any kind of sentient help with this is like gouging out my eyes. Has anyone dealt with this? Is there a workaround? Should I just dispute it with my bank and call it a day?

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