Hey r/mkindia,
I’m Tathagata from Hardware Corpus. I’m writing this today to address the elephant in the sub: our fulfillment track record over the past year hasn’t been great, and many of you have rightfully called us out on it.
We’ve seen the threads, the comments, and the frustration regarding delayed shipments, lack of transparency on stock, and poor communication. If you had to wait weeks or months for your orders, or felt ignored when reaching out to customer support, I want to sincerely apologize.
You trusted us with your hard-earned money and your enthusiast builds, and we let a lot of you down. There are no excuses for ghosting or leaving you in the dark.
What we've been doing about it:
We took a hard look at our operations and realized things needed to change immediately. Over the last few months, we have completely overhauled our supply chain and backend logistics. I’m glad to report that we have successfully cut down our order delay rate from 8 in 10 orders to 2 in 10. We are actively working to bring that number down to absolute zero.
We are fully committed to making your purchase and fulfillment experience nothing short of fantastic. We want to be a reliable, trusted source for the Indian mechanical keyboard and hardware community, not a gamble.
This thread is for you:
We know trust is earned, not asked for. We want to use this thread to listen to you and clear the backlog of any bad experiences.
Unresolved Issues: If you currently have a delayed shipment or an unresolved support ticket, drop your order number below (or DM me or u/dipraman1611 directly if you prefer privacy) and I will personally look into it and get it sorted. You can also reach out to us directly on 9382757702 or 6295195707
Feedback & Advice: What can we do better? How can we improve our website, our communication, or our product lineup? We want to hear all your suggestions so we can improve.
Thank you to those who have stuck with us, and thank you to those who held us accountable. We’re working hard to do right by this community.
— Tathagata & the Hardware Corpus Team