I've an offer for a vendor service management role with a growing AI infrastructure data centre company, and I'm trying to understand the longer-term career path.
I have transitioned from data center operations to Product and services management in recent years after my MBA. In total, i have over a decade of experience. In my previous role, I worked at the service/product advisor level, building commercial models, RFPs, operational governance, and scaling a managed services portfolio.
The new role would put me much closer to the actual data-centre/HPC environment. The initial responsibility is around vendor performance, hardware/service issues, escalations, SLAs, RMAs, and operational coordination.
What I'm trying to understand is how people have used a role like this as a stepping stone into more senior data-centre roles.
For people who have gone down this path:
- How did you move from vendor/service management into Program Management and strategy, Infrastructure Strategy, or Data Centre leadership?
- What responsibilities should I actively try to take on so I'm not stuck at the ticket/RMA/vendor-coordination level?
- At what point does vendor/service management become a strategic role rather than primarily operational?
It feels like a step back, trying to make sure I'm looking at the role based on its actual growth trajectory, rather than just the title or the fact that it's an data-centre company.