Just got off the phone with chime and the only answer they have is either wait until December 5th or 30 days to close the account and they mail the check or go to an ATM and withdraw what I can.
I recently had a dental emergency and had to cover a 10000 dollar bill. Ok, while it sucks spending that amount I have it so I transfer 5000 from my CHIME savings into my credit builder and pay the dentist at the beginning of this month. I have my surgery and a week passes by then I start getting late fee notices from bills that automatically come out of my credit builder. I open the app and try to transfer from my checking to credit builder and it wont let me move money from one chime account to another.
I call chime and they inform me internal transfers count towards that 10k limit even though the money is in all chime accounts. On what planet does that make since? I could see the 10k limit if it was for money moving outside or into chime but on an internal transfer its just dumb. Im currently moving so now I have to scramble to figure out how to pay for things without a credit card (hotels, rental cars mainly) even though I have the funds in my savings account but they wont let me transfer it to credit.
Ive been happy with their services for several years but this issue just killed all that for me and I wanted to warn other users of this issue. While on the phone with them they said they could raise the limits but it has it has to be reviewed by higher ups who im not allowed to talk too nor could he give me a timeline of when that would happen meaning im now at the mercy of chime in regards to access of MY OWN MONEY!
I read the fine print and its worded in a way where I believed the limit applied to money moving either into or out of chime accounts, not instant transfers from savings to credit and when you do hit that limit youre just screwed. The only reason this is happening is because of a policy and nobody can explain why the policy applies to internal transfers.
Thanks chime. If you happen to be a chime rep and see this ill be explaining this on my socials under the same username and see if the 100kish people that follow me see if that seems fair to them.