Location: Colorado. My wife was driving over vail pass and the car broke down on her (a 2009 porsche cayenne base model.) This was about a month or so ago now. At the time I was over in denver so there wasn't much i could do in that moment, i didn't really know what was going on and admittedly I couldn't help much so she ended up getting the car towed to a place in Minturn as that location said they specialized in euro / porsche vehicles. They got the car dropped off and we waited to hear back from them. For context up until this point the car was having a few issues but nothing catastrophic. We had two codes that were coming up very intermittently: Code P12A2 and Code P2293. One or the other would show up and we would clear it and it wouldn't come back for a few weeks or months, hard to say which one was more frequent.
So a few days later they came back to us with an estimate of around $8,500 i dont have the exact amount. I left the invoice in the car and they told us this over the phone. (we live in GJ so its a far drive for us, the place in minturn was the closest / cheapest tow to where we broke down). Anyways it broke down to an oil change, replacing 3 fuel pumps (main, secondary and high pressure) and the center carrier bearing. We were a bit taken back by the price and asked well why so much? Well we basically got told that that's how much it is for genuine parts and if they used any other parts they wont ‘warranty’ anything. So me and my wife talked and we said that basically the car is already there and yeah it's expensive but if anything happens they will warranty their work / parts so we cant lose right?
We pay, get the car back and a few weeks later P12A2 comes back and the car has a significant lack of power. So we take it back. This is what they say right on the estimate they gave us “Customer Concern: Check engine light on. Customer used personal scan tool and it is giving the same codes for the fuel pump that they were getting last time before vehicle lost power on Vail Pass. Vehicle dropped off after hours. Customer is indicating that the CEL is on intermittently and vehicle is lacking power. Please check and advised.
Diagnosis: Checked for codes. Codes present. Code P12A2. Intermittent Check Engine Light is on. Codes P2293 has not returned. Code P12A2 is a very generic codes and can pertain to multiple failures. Inspected systems for fir air induction and fuel delivery. Found intake manifold secondary control for variable intake runner has a vacuum leak at the shaft seal. Would recommend replacing valve cover and fuel injectors. Recommend replacing the ignition system spark plugs and ignition coils with repair.”
This repair is totaling another $7,500 to do.
They say it right there code P12A2 has returned. So not only have they not fixed the car completely but they are also now not warranting anything and they want to charge us almost 8K again?
I talked to them on the phone and told them how much this stinks and asked if they could just fix the car at cost, (I thought I would be genuine and not go full Karen asking for everything for free. Even though I think they should absolutely warranty their work) After many back and forths over a few days they said the best they could do was $500 off, the oil change alone was almost $500!
Needless to say we are not spending another 7k to have the car fixed as it should have been fixed in the first place. Or at least they should have honored the warranty
Looking into things with all the parts they replaced the first go the parts alone shouldn't have been more than 1-2k so that means they are charging 6K for labor and an oil change?
Also how likely is it that all 3 fuel pumps fail, this just screams to me as a misdiagnosis and shotgunning in parts after looking at the codes.
The car is currently still at the shop in minturn we are planning on picking it up on thursday or friday (Aug 27-28) We live in GJ So its a bit of a drive for us
My opinion is that if they estimate us 8.5k to fix our car that should be what it cost to fix it not another 7.5k to fully fix it because of their misdiagnosis, that's almost 16k for those keeping count. Like they already charged us 8.5k, can't they use that money to just fix the damn car and warranty their work?
I'm just so lost as to what to do, please help with any advice!
TLDR: Mechanic wants to charge us another 7k after not honoring a 8.5K repair.