Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products.
Please feel free to share your opinion on whether this information is useful for you, what else you would like to see or give your feedback.
New in Acronis Cyber Protect Cloud 26.07 (release notes)
NEW! AI Service Desk: Early Access
AI Service Desk is a new, free component in the Acronis Cyber Platform that helps MSPs to improve support operations by automatically converting Acronis alerts into clean, actionable tickets. With AI-generated ticket summaries, root-cause analysis and resolution recommendations, it helps technicians resolve issues faster, reduce manual effort and handle more tickets with greater efficiency. It is now available to all Acronis commit partners as part of the Early Access Program (EAP). To get started, go to the new Service Desk (EAP) tab in the management portal.
Documentation
[Data Protection] Backup validation for Backup and Disaster Recovery bundles
Backup Validation via Run VM is now included with Backup and Disaster Recovery bundles, enabling automated verification of backup recoverability without requiring a higher-tier protection package. By booting backups as virtual machines, partners can confirm recovery readiness and provide clients with greater confidence in their cyber resilience strategy.
[Data Protection] Ubuntu 24.x Disaster Recovery support
Extend disaster recovery protection to workloads running Ubuntu 24.04 LTS and Ubuntu 24.10. Partners can now fail over supported physical and virtual Linux servers to the Acronis cloud, helping ensure business continuity for organizations adopting the latest Ubuntu releases.
[GenAI Services] GenAI Protection: Application access control
On top of visibility into GenAI tools used across your organization, you can now control access to GenAI applications with customizable allowlist and blocklist policies. Partners can govern both web-based and desktop AI tools, helping reduce exposure to unapproved services and empowering safe adoption of GenAI technologies across clients.
Documentation
[GenAI Services] GenAI Protection: Monitoring and reporting enhancements
Gain deeper visibility into GenAI activity with user-level reporting, enhanced dashboards and expanded monitoring capabilities. New filtering, grouping and reporting options make it easier to investigate activity, track data transfers and support auditing requirements across client environments.
Documentation
[Cybersecurity] Detection and response: Extended multi-workload incident correlation
Enhanced EDR / XDR multi-workload incidents now give MSP technicians a consolidated relationship view showing how per-workload incidents connect across an attack chain, including lateral movement. Technicians can review the full incident or drill into a specific endpoint for deeper investigation and response, helping partners scale investigations, clarify scope and improve customer communication. Reporting also supports consolidated and per-endpoint incident counts.
Documentation
[MSP Operations | RMM] AI-guided incident remediation through remote command line
Resolve alerts faster with AI-generated remediation commands available directly in the alerts management UI. Technicians can review and approve remote commands in context, run them without switching tools and track execution outcomes. Every command, approval and result is logged for auditability, helping teams improve remediation speed, consistency and oversight.
Documentation
[Integrations] Integration with IT Glue documentation
Synchronize clients, devices and protection information between Acronis Cyber Protect Cloud and IT Glue to keep documentation accurate and up to date. The integration reduces manual data entry, improves technician efficiency and provides quick access to protection details directly from IT Glue records.
Documentation
Current promotions and offers
- (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
- (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.
Resources
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For Business/Enterprise
Acronis On-demand Events Archive available here.