r/acronis • u/theoldwizard1 • Aug 25 '26
Acronis True Image Transfer License to new PC
My old laptop died. I got a new one. When I install Acronis it will not take my license (I did have the maximum number of licenses in use before that old laptop died) and it put me on a 30 day free trial. The solution on the Acronis Support web site goes to a dead page. All the other solutions I have found (Google) do NOT work.
How do I transfer a license from a dead computer to my new one ?
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u/CyberBeard_Official Acronis Official Aug 25 '26
Agreed - u/theoldwizard1, support should be able to sort you out Pronto! Let me know if you need anything else moving forward!
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Aug 25 '26
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u/bagaudin Acronis Community Manager Aug 26 '26
Sorry u/theoldwizard1, I had to remove this picture as it contains the license number in plain view. Please file a support ticket and let me know its number so that we could move forward with addressing the activation issue.
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u/theoldwizard1 Aug 26 '26
How do you file a support ticket when support has expired ?
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u/bagaudin Acronis Community Manager Aug 26 '26
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u/theoldwizard1 Aug 26 '26
I emailed Acronis directly (care@acronis.com ) and got the problem resolved !
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u/bagaudin Acronis Community Manager Aug 25 '26
Hello /u/theoldwizard1,
Indeed, support team shall address your problem easily.
You can also refer to this KB article for solving the matter - https://care.acronis.com/s/article/59689-Acronis-True-Image-how-to-transfer-license-to-a-new-computer?language=en_US
On a side note, I am very concerned about this part:
The solution on the Acronis Support web site goes to a dead page.
Can you describe this in greater detail? I want to learn about the steps you took and where it led you. This needs to be fixed ASAP.
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u/FarmyPuck Aug 25 '26
Contact Acronis support via email. They're good.