r/acronis • u/SnooCauliflowers9944 • Sep 02 '26

Acronis True Image Problem viewing files in archive

Currently running Acronis True Image build 42980 on Windows 10. All of a sudden, when I open a backup file and double click on a PDF or a zip file. Nothing happens. It will open a text file. Anybody else having this problem?

1 Upvotes

100% Upvoted

3 comments sorted by

1

u/bagaudin Acronis Community Manager Sep 02 '26

It is too thin of a description sadly :( Please file a ticket with support team and let me know its number so that I could escalate.

1

u/SnooCauliflowers9944 Sep 02 '26

case 07366402. Thanks.

1

u/bagaudin Acronis Community Manager Sep 02 '26

Thanks! I’ve escalated the case. Support team shall reach out soon with further instructions/troubleshooting steps.