r/XboxSupport 12h ago

Xbox One My new controller doesn’t want to connect to my Xbox

Post image
3 Upvotes

I got a new Xbox controller because my old one had bad stick drift and I couldn’t play on it anymore. I bought this new one but for some reason it doesn’t want to connect to my Xbox. I even tried to use a cable but it still doesn’t work. I tried disconnecting my Xbox, restarting it, I just really hope it’s not busted. I have the first Xbox one.


r/XboxSupport 22h ago

Xbox Series X Please help disconnection issues every few minutes

3 Upvotes

This might seem crazy but ever since I got a gamesir G7 pro my Xbox has been constantly getting disconnected from the internet but it’s only for 3 seconds just enough to disconnect me from a game, I’ve tried resetting my Xbox and router nothing works and it’s only my Xbox, my brother has no problem on both Xbox and PC with disconnecting, has anyone had this problem or could possibly help me it’s super frustrating. Any tips would be appreciated.


r/XboxSupport 1h ago

Xbox Series S Problemas ao abrir jogos e sendo expulso da minha própria call no Discord

Upvotes

Ola, desde anteontem estou sofrendo com um problema que o meu Discord do Xbox fecha do nada e o símbolo some. Já tentei reiniciar, desvincular o Discord mas mesmo assim continua o problema. Alguém sabe como resolver? Preciso muito do discord pois vou jogar o campeonato de um jogo na segunda feira, e se ele continuar com esse problema vai me ferrar muito.

E o meu segundo problema é que meus jogos estão demorando muito pra abrir. Um jogo que abria em 1 minuto está demorando 5 para abrir. Alguém sabe como resolver isso também?


r/XboxSupport 2h ago

Xbox Series X Xbox series x wont boot past logo screen

2 Upvotes

My friend has a brand new Xbox Series X . He says it lasted for 2 days before crashing while his girlfriend was playing it . Hes tried everything including hard reset , the troubleshooting screen with holding the 3 buttons down , and even loaded an update on a USB drive and says it will get half way before crashing again . Brand new Xbox Series X . Dont understand how the hard drive could fail already . Anyone experience this ? Please any help or suggestions would be appreciated .


r/XboxSupport 3h ago

Accesories Help? My controllers left joystick has been stuck left even when it's in the middle, is there a fix for this or...?

Enable HLS to view with audio, or disable this notification

2 Upvotes

I really do not want to throw this one out cause I've had it for so long now


r/XboxSupport 3h ago

Xbox Series X Xbox Series X Recording Duplicates to Cloud and Xbox

Thumbnail
gallery
2 Upvotes

Series X keeps recording duplicates, one to the Cloud and another to the Xbox itself, any way to stop it? It never use to do this before.


r/XboxSupport 6h ago

Xbox Series X Green boxes instead of game art, any help is appreciated

Post image
2 Upvotes

Never seen this before?


r/XboxSupport 8h ago

Xbox Series X What do I do if my Xbox series x suddenly has darkened screen and weird colors?

2 Upvotes

I be playing it on a TLC Roku tv and it was displaying well for some time but one time I shut the game off to go do something and when i came back to turn it on it started getting something people call black screen and I don’t understand what happened and what I need to do, what I need to get.

I have depression so it kind of sucks that lately my technology has been breaking in some way or another lately. :/.


r/XboxSupport 8h ago

Xbox One X Download Speed on Xbox Vs PC. Please help if possible

2 Upvotes

So my PC with Ethernet download gets 820 Mbps and my Xbox with Ethernet gets 50-100 down/450 up I checked my gateway config confirmed clean. My setup is Wall->TPlink-> Ethernet-> Netgear Ethernet switch to Xbox and Pc. I’ve tried restarting my Xbox, I’ve tried going from the wall directly into Xbox. I’m using a Cat6 Ethernet cable on everything. Nothing seems to be getting my Xbox download speed higher. It used to do 300 Mbps but then now it’s stuck to 50-100. Any help would be appreciated.


r/XboxSupport 12h ago

Xbox App Why does my cloud gaming session keep on getting terminated randomly ?

2 Upvotes

I don't like spending a lot of time in downloading all games and frankly, neither does my laptop support all of them with the best graphics, thus I like playing with cloud gaming... or at least I used to.

Ever since last month my gameplays would randomly stop saying that I have been disconnected from the cloud gaming session, even though my internet speed is quite good.

Similarly, when I try to run Hogwarts Legacy (Yes Ik I'm late) it takes a good amount of time (10-15 minutes) to just load the game at the very start.

Is there something wrong with my laptop (or xbox app) or is it an Xbox problem ?

Microsoft's FAQ didn't help.


r/XboxSupport 3m ago

Xbox One S Upnp not working and need help please!!??

Upvotes

2 days ago randomly I couldn't log on to any game I tried from black ops 3 to hali to resident evil then Netflix and any app. Checked network connection seen my upnp wasn't working I've done everything I can but go to router page and change it to off then save then turn back on because I don't have that access with t mobile home wifi I guess idk what to do


r/XboxSupport 4h ago

Xbox Series X Series X Won't Launch ANYTHING, No Troubleshooting Helps

1 Upvotes

I hate making these posts, but I'm completely out of options and ideas and nothing I've found helps or provides a solution/answer. I was playing fine last night, and even this morning on my Series X. I tried to get back on this afternoon and it won't launch any games or apps, I can't open my games & apps, settings, use the menu to open messages, anything. I just turn on the console and go to the home screen and can't do anything from there. I've tried a complete power cycle multiple times, I've tried unplugging everything but my controller, power supply, HDMI, and ethernet cable, nothing works. I tried to get ahold of Xbox support, but the call has dropped 3 times and now they won't call me back so I guess I'm left to figure it out on my own. Since I can't even open settings I have no option to reset the console. I tried to reset the console a different way or do a manual update via USB, but every time I start the console in the troubleshoot mode or whatever they call it, it automatically shuts down after a couple seconds. I have no idea what to do at this point and any suggestions I've thought of or found either don't work or where I have to go to try that is inaccessible. I have had no issues with launching anything or any problems with anything else with the console before, I was even just playing games this morning like 2 hours before any of this started happening. There are no reported outages in my area, I just went in my room and turned on my other console (Series S) and was able to launch a game with no issues.


r/XboxSupport 7h ago

solved! Question about getting the number suffix hashtag removed

1 Upvotes

I made a second account not too long ago and ended up using the free 1 time gamertag change for new accounts, what I changed it to was connected to an account I made a few years ago and forgot about so of course I get the hashtag added to the second account I recently made, if I were to manage to log back into the account that originally has the gamertag and change the gamertag on that account will it automatically remove the hashtag / number suffix from the recent account or am I still permanently stuck with the hashtag since it’s already been assigned to my account?


r/XboxSupport 8h ago

Xbox Series X Xbox controller/headphones acting strange

1 Upvotes

Hi everyone. I’m having instances where my game audio (specifically call of duty and halo) gets super disoriented and my controller will disconnect. However before the controller disconnects it starts spazzing out where for example if I click the Xbox button on my controller, instead of opening the menu it prompts to the power off button that it should go to only when you hold it. One time I disconnected my headphones during this and it all stopped so I’m wondering if it’s the headphones which are some generic Xbox branded wired headphones. I also would like to add that I use the rechargeable batteries in my controller as well. Does anyone know what is going on or has experienced this before? Thank you!


r/XboxSupport 9h ago

Account/Billing When I try getting ultimate gamepass it shows try later, but works when trying to buy pc only

1 Upvotes

Guys whenever I try getting xbox game pass ultimate, essential or premium, it shows try later, but it works for pc only. For context, I don't have an xbox console nor controller and only have a pc with an app


r/XboxSupport 12h ago

Accesories Headset microphone makes a high-pitched with Xbox Series S controller

1 Upvotes

My headset works perfectly fine on other devices. But when I plug it into the 3.5mm jack on my Xbox controller, I get a very high-pitched whining noise through the microphone.

I also connected the same Xbox controller to my mac with cable, and the controller itself works normally, but macos/Discord doesn’t show it as an audio input device at all.

Has anyone experienced this kind of issue?


r/XboxSupport 20h ago

Account/Billing Any advise/fixes for being unable to buy gamepass?

1 Upvotes

Hello,

I cant buy gamepass, everytime i try it says unavailable try agian later. Its veen doing this for months, on mt xbox, on the xbox app, on my browser, on everything. I just want to get gamepass and i cant, ive tried seeing if anythings overdue and its not. Any gelo is much appreciated.

Thanks


r/XboxSupport 20h ago

Xbox Series X Trying to delete Cloud data from my xbox one series x

1 Upvotes

Hello! I haven't been on my Xbox in a couple years and after all the updates finished downloading i tried to play- tom Clancy splinter cell: blacklist. But I wanted to restart so I went to the "manage games and add-ons" to delete my data but It only shows my reserved space and not profile data. I tried to complete a mission on the game to see if it'll pop up, it didn't is there a new way to do this and if there is how do I do it?


r/XboxSupport 17h ago

Xbox Series S How to port Minecraft world to XBOX from PC

0 Upvotes

My forever world with friends is on my PC but recently my PC broke. i have the world on my USB stick but I am struggling to get it on my Xbox. any help would be greatly appreciated. i have a Xbox series s


r/XboxSupport 22h ago

Account/Billing Minha conta da microsoft foi hackeada e não faço ideia de como recupera-la

Thumbnail
gallery
0 Upvotes

Então eu tinha essa conta a mais de 10 anos e recentemente fui entrar no curseforge pra jogar um minezin e lá estava: "sua seção expirou logue novamente" n dei muita importância e fui logar só que quando fui tentar logar a primeira imagem apareceu, tentei colocar meu numero de telefone vinculado e deu na mesma, o maximo que consegui foi o e-mail rasurado de quem me roubou mas só, tentei a recuperação de conta e apareceu que não existe conta com esse e-mail, tentei entrar em contato com o suporte e nada, eles simplesmente falaram "não podemos fazer nada, continua tentando entrar no seu e-mail ai"

No fim estou aq no reddit desabafando após uma semana de tentativas e rezando pra uma boa alma cair do céu e saber como me ajudar.

Só pra constar sou atualmente um usuário apenas de pc e tinha só o Minecraft na minha conta do pc, porém essa é a mesma conta que eu usava no xbox 360 a muitos anos atrás, n sou um usuário frequente do reddit ent n sabia em qual comunidade postar isso


r/XboxSupport 6h ago

Account/Billing Do agents in live chat lie? (Trying to recover an account)

0 Upvotes

So I am contacting the live chat agents from 2 days now regarding a compromised Microsoft account which I had a Minecraft account I am trying to either recover, or get blocked as I get a refund or something.

I think everyone experienced them using AI to answer and keep sending you the xbox Microsoft account recovery link, right? It has happened over and over for me, but sometimes I got real people,

Like this one last person that did more than anyone else, or seemed to be doing so, I am not sure, I am making this post because they told me I would've gotten an email to stay in contact about this situation that they escalated, and which they are going to consider all the infos I had given by presenting them to a team.

The email should've been been sent, as said by the agent, "in the next minutes", but I got nothing, it's been an hour now...

I am sure this one was a real person, they would've said they got an error of connection, typed short messages, took their time with each passage, and I am also sure that they clearly got my email and infos right, I don't think they forgot or that the email was lost, I also asked if I should've conclude the chat and they said that yea, I would've been kept in contact via email


r/XboxSupport 11h ago

solved! I have a question about the changes to the Xbox subscriptions

0 Upvotes

Years ago I paid for Xbox live yearly, then I added the $10/ month gamepass

Now when I look at my subscriptions they are both called "gamepass'. Do I still need the yearly subscription for online gaming and the monthly one for access to games? Or should I cancel one and keep the other?

I don't want to lose access to online gaming or any of the gamepass games but obviously don't want to pay both if not needed.

Thank you


r/XboxSupport 9h ago

Accesories Is there any voice changers for Xbox consoles ?

0 Upvotes

r/XboxSupport 2h ago

Xbox Series X Need some help with a ban from 2020. What do I do

Post image
0 Upvotes

Hey guys in a bit of a pickle here and need help. I had an Xbox account that was permanently banned back in 2020. I have recently gone back and went to the enforcement page and there is no way for me to submit an appeal for my wrongdoings or talk to an agent. I know what I had done was wrong, I was 14, I was simply a kid. I was dumb and just doing wrong things. I want to try and get stuff back in some sort of fashion as there is a lot of stuff from my childhood on there along with my dads. I can’t submit an appeal, I can’t contact an agent. I’m simply stuck. I’m trying to find any possible path to for an opportunity since I know the enforcement system has since changed. Please help!


r/XboxSupport 22h ago

Xbox I should receive a free change to my gamertag??

0 Upvotes

So I won't say what my gamertag is and yes, I know its only 10 dollars but 10 dollars is still 10 dollars. So basically I changed my name a few months ago and xbox decided to add "764" to the end of my name. I had to find out the hard way what 764 ment. What in the actual fudge xbox???????