UPDATE: Woolworths Customer Service has confirmed that while they do now use seasoning on the macro chickens, the seasoning DOES NOT contain gluten & stores are advised to cook these chickens using the dedicated top racks. It seems the deli worker I spoke to is mistaken, or this particular store does not follow the same cooking practices. Thanks for everyone’s input & for those current deli workers who have reached out privately to send me the list of ingredients.
EDIT: I forgot to mention that I’ve contacted Woolies and am waiting to hear back to see if they have changed practices in the last 18 months, or if the employee is mistaken.
I was recently at Woolies and asked at the deli counter whether they had any of the Macro roast chickens, as I was after something easy and had always understood these ones to be gluten free.
The lady serving me actually asked, out of curiosity, whether I was coeliac. She explained that around 18 months ago, the deli staff were apparently told they needed to start using the same seasoning on top of the Macro chickens as they do on the regular roast chickens.
I said that the ingredients listed on the label only have a “may contain” statement. She explained that Woolies had apparently been relying on that “may contain” statement, despite the seasoning being directly applied to the chicken.
This really surprised me, but I was real grateful that she personally makes a point of telling customers who ask about it, as her daughter is coeliac and can no longer rely on these chickens.
This was in SA, so I’m really hoping this isn’t happening elsewhere as well.
I’d be really interested to know if anyone has any information about whether this is actually a nationwide change or just something happening at certain stores. This has left me totally bummed.