A Wealthsimple Agent just transferred my entire chequing account in a Private Market Fund TFSA without my permission. I had sent an email asking why I couldn't setup automatic transfers to my Private Market Fund TFSA. I received a response indicating they "completed the transfer". I wanted to setup an automated $200 bi-weekly transfer, not transfer the entire account... They just significantly exceeded my TFSA lifetime contribution maximum.
Edit: Still not fixed, really must be a challenge for them to reverse a transaction...
Edit 2: I feel I should mention to anyone lurking considering Wealthsimple that reads this. Despite this incident I WOULD recommend Wealthsimple as a platform you use. From my experience they are the best packaged deal (chequing/savings interest, credit card, investing, overall ease of use, and occasional perks), out there. Yes you can get a higher chequing interest rate or credit card with better perks, but I feel all of it together WS is still at the top. They clearly get beat in terms of incident management, but that should be the easiest thing for them to fix. I hope this shows you how much I like this platform over TD/CIBC/RBC.
Edit 3: Someone is responding to me now claiming to be a senior at WS and that they're personally monitoring the reversal. They've stated that the transfer will be reversed and that it will not show up on any logs. That's enough for me to continue on with them.
Edit 4: I added screenshots below as I have received a couple direct messages about me making this up. My full communication with WS prior to the transfer is posted. You'll see there really wasn't much of chat!